Dulcimer Shoppe - Mountain View, Arkansas

Dulcimer Shoppe: A Hidden Gem in Mountain View, AR

Address: 1104 Sylamore Ave, Mountain View, AR 72560

Phone: 8702694313

Website: mcspaddendulcimers.com

Specialties and Other Points of Interest

• Musical instrument store
• Small business
• In-store pickup
• In-store shopping
• Onsite services
• Delivery
• Same-day delivery
• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Quick visit
• Acceptance of Credit cards, Debit cards, and NFC mobile payments

Opinions and Average Rating

This company has garnered a total of 253 reviews on Google My Business, with an impressive average rating of 4.8/5. Customers consistently praise the quality of products, the expertise of the owner and employees, and the exceptional customer service provided.

Example review: "This is an amazing business that produces and sells dulcimers and string instruments. The owner and employees were top-notch, providing not only sales but also teaching and information. Many other products are available for sale as well. Our country needs more quality businesses like this. Thank you for investing in my grandchildren with your talent and time."

Characteristics and Recommendations

Dulcimer Shoppe is a one-of-a-kind store specializing in high-quality dulcimers and string instruments. Their dedication to customer satisfaction, coupled with their extensive knowledge and experience, sets them apart from other musical instrument stores. In addition to their exceptional products, the store offers in-store pickup, in-store shopping, onsite services, delivery, and same-day delivery options to cater to your convenience.

Accessibility is also a top priority at Dulcimer Shoppe, with a wheelchair-accessible entrance and parking lot. The store is perfect for quick visits or more extensive shopping experiences. They accept various payment methods, including credit cards, debit cards, and NFC mobile payments.

We highly recommend visiting Dulcimer Shoppe if you are in the market for a beautiful dulcimer or any string instrument. Their dedication to quality, customer service, and accessibility make them an ideal choice for both novice and experienced musicians alike.

Final Recommendation

For those interested in learning more about Dulcimer Shoppe or purchasing a high-quality dulcimer or string instrument, we encourage you to visit their website at mcspaddendulcimers.com. You can browse their available products, read more about their services, and even place an order for pickup or delivery. Don't miss the opportunity to experience the excellence that Dulcimer Shoppe has to offer.

👍 Reviews of Dulcimer Shoppe

Dan C.

5/5

This is an amazing business that produces and sales dulcimers and string instruments. Owner and employees were top notch. They teach as well as inform you. Many other products for sale as well. Our country needs more quality businesses like this. Thank you so much for investing in my grandchildren with your talent and time.

David A. C. R.

5/5

What an amazing lil place to stop by! I always thought they just had music stuff, but they have the coolest gift shop! Camping items, books and toys for littles, stuff for young adults, mom, dad and the grands! The staff are fantastic and will help you learn how to play a song even!

Gerardo P.

2/5

With sadness I have to say that I had a frustrating experience with The Dulcimer Shoppe, the maker of McSpadden dulcimers. It was the first time that I dealt with this company. I ordered a Ginger short scale dulcimer, and the instrument that was shipped to me had two nicks-dings on the top. Ok, just cosmetic, but it bugged me. I wrote to The Dulcimer Shoppe and added photos. The owner answered that when they check an instrument before shipping they “do not use a magnifying glass”… which I think it is not the right attitude towards a customer who has a problem. He also said that he offered to fix the dulcimer, or that I was free to return the instrument, as long as I was going to pay for the shipping cost... Again, I am not sure this was right because I was not returning a perfect instrument just because I changed my mind, but I was returning an instrument with a cosmetic issue. Anyway, before deciding to return the instrument, I asked the shipping department how much they were going to deduct from my refund because of shipping costs. The answer was: $25.81. So I shipped it back. Today I received the refund, and they deducted $84.25 from it, for shipping expenses… that is more than 3 times than what I was told. I wrote to them asking to explain. Response: “ Sorry for the misunderstanding. When I replied to you I was focused on the return shipping and not the previous one. Due to the fact that you are returning and not exchanging, our policy is that the customer pays for the shipping both ways. If you had elected to exchange or have it repaired, we would not have charged you the shipping”. I would have much appreciated if they had given me this detailed info upfront, which they didn't. If I knew that I was going to lose 85 dollars, I could have chosen a different option, as having the dulcimer fixed or having it replaced. I am sad to see that they didn't do any effort to put themselves on the customer's side and understand my frustration. It looks like, for the Dulcimer Shoppe, a few dollars are more important than losing a customer for life. I am sure that there are many customers who have been very satisfied with their experience with The Dulcimer Shoppe and McSpadden dulcimers, this is one of the reason why I decided to go with a McSpadden. But in my case, unfortunately, I believe that I have been treated very unfairly.
In summary, let me summarize the 2 reasons for my frustration:
1) If a customer receives an instrument that it is not 100% perfect but it has an issue, even if only cosmetic, he has the right to decide if to have the instrument fixed, or replaced, or to return it for a refund. If he chooses this third option, he should NOT be charged for the two way shipping cost. In fact, this is what all reputable makers do.
2) Because I didn't want to keep the instrument or having it fixed, and preferred to return it, but the seller insisted about deducting the shipping costs, I asked how much they were and they told me: $25.00. So, even if I thought it was unfair, I decided to accept this deduction and shipped the dulcimer back. But...they instead deducted $85.00 from the refund! So they are retaining a whopping 15% from the amount that I paid! And they are refusing to honor the estimate of 25 dollars that their shipping department gave me. Basically, I am the one paying a price for having received an instrument that was not impeccable. That is wrong, and not what I should expect from a reputable maker.

Eyler C.

5/5

Very nice place to visit even if you are not interested in buying a dulcimer. The shop is full of high quality gifts and souvenirs. We happened to be interested in buying a dulcimer. The owners were very patient and let us try all the dulcimers in stock to get the one that we liked the most. They were very helpful with tips on getting started.

David M.

5/5

The luthiers in the Dulcimer Shoppe are some of the most talented I have seen. They were able to add 10 extra frets to my sons spaulted sycamore dulcimer so now my son can perform leads in all keys. Sounds great! They completed the work in a couple days!

Brandi S.

5/5

Want unique items and friendly customer service if it’s a must stop shop! Purchased some children books and a knife beautiful instruments, chimes and so much more!

Dennis W.

5/5

It was a wonderful experience, so helpful, and so friendly, asked questions and got answers. Worth the trip from Trumann Arkansas to Mountain View Arkansas.
Gift shop and Dulcimer Shop there built right there, harps

David B.

5/5

We enjoyed seeing the craftsmanship that goes into the making of dulcimers. I also really appreciated the hospitality of being asked to try to play a dulcimer. I'm convinced that some day when I have more time, I want to come back and buy one and learn how to play it.