PURE Property Management of California - Chula Vista, California

Tatiana C.

I would highly recommend the Bonita location. Jenn Stepp was very helpful, personable through our property inspection. Early on she had helped us get situated and it was a pleasure to finally meet her. She does great follow-up and always willing to help. Highly recommend her and the office.

Ren J.

I would not apply to any of their locations. I toured a property of theirs and it was dirty. There was hair everywhere, the fridge had crumbs, dirty foot prints on the ground, chipped paint.

It cost me and my partner $170 just to apply to an apartment with our cat and small dog. The pet application asked for years of vet records, microchip information, photos, cost money, and more. After asking multiple times about where my application was in the process I was finally told it was never even viewed. Instead of refunding me, I had to request a refund for all the fees and still have not received a refund.

Their communication is horrible and it’s very hard to get anyone on the phone. I would not recommend.

Nikki G.

My partner and I were helped by Christine.
Communication was fairly quick compared to a few other property management companies we have contacted throughout our moving process. So far I would recommend Christine and Pure property management.

Gabriel R.

Worst property manager ever. We just moved to property managed by PURE on Jan 10 and realize that water heater was not working. After several hours of working moving all of our stuff we wanted to have a hot shower. I submitted the report even to the emergency line without any positive feedback about having a technician to fix the problem.
HOME was dirty and looks like an abandoned home from outside. Because we moved on weekend PURE didn’t work with us in helping out to resolve all of our complaints

Stephanie S.

The only reason I am giving two stars is because I happened to get my full deposit back which I absolutely deserved. This company dropped the ball big time. The house we rented in imperial beach had some water damage due to the rains and they did get remediation services in there but they never fixed the collapsing roof over the back patio room which happened to be the only way out to the back yard. They placed a tarp over the metal roof and left it at that with promises to repair, and no regard to the dangers of the room or the fact that it wasn’t leak proof.

The remediation took an extra week longer because the management and remediation company missed N entire wall in my sons room that had mold which I discovered (pure property never came to over see any work or even take photos or anything) and they told us we had to pay the owner for rent for that last week we were out. Keep in mind our insurance we were forced to get when we signed the lease didn’t cover anything so we were coming out of pocket for our Airbnb and now we had to pay two places. I told Olivia wertz that this didn’t seem right and felt illegal and she responded saying “ it doesn’t seem like you are happy with our services so I will request to get you released from your lease by the owner”
We didn’t want that so we complied. I had two toddlers at the time and we spent a lot of money moving into the home.
They were rude about sending someone when it was near collapse and my husband had to come home from work to shop vac water from the roof himself so the metal roof wouldn’t fully collapse in on us and all of our belongings including expensive work out gear and children’s toys. When I called Olivia to say it was near collapse she said “what do you want me to do?” Me and my husband laughed because it was the worst customer service we’ve ever had!

Their handyman showed up 7 hours later to prop a giant piece of wood under the roof and it stayed that way for the rest of our tenancy! We even got a bid for the roof repair and offered to pay for the roof but it never got fixed leaving our children in danger and with no use of the largest room of the home for several months. They then served us a 60 day notice 10 months into our year lease and after all of the stress and false promises we had to move again. There was no offer of rent abatement or even to agree to give us the full deposit back because it was a difficult year and we lived in poor conditions that were unsafe.

Michael A.

Wow. What a horrible experience working with Pure Property Management to rent my property. If you are looking for a company that will do the bare minimum, that won't respond to your calls and texts, that won't communicate or share relevant material documents with you, this is your company. But I strongly suggest you look elsewhere for property management services, preferably a locally-owned small business that actually cares about being accountable to its clients. This is a large company with heavy turnover and zero accountability. The only person who will pick up the phone is the sales guy, but that ends as soon as you sign the contract. I was passed from one "property manager" to another three times over a month, and none of them could be bothered to pick up the phone. They took actions without my consent and which are not stipulated in the service contract, then turned around and charged me. Do yourself a favor and avoid Pure Property Management!

M L.

I'm not big on putting down businesses but PURE has been absolute terrible to work with. Poor transparency, no response to any inquiries, and they still have the audacity to continue to add fees. I honestly could not give them a worse evaluation. Please do yourself a favor and steer clear of this company.

Jen S.

We engaged Brett when seeking out options for a property management company on a STR we were considering buying. He was so helpful, knowledgeable, and responsive. He helped us in ways we didn’t expect and are grateful for that!

Would definitely recommend considering Pure for your management needs.