Melroy Property Management - San Diego, California

Meesh O.

I never actually rented from them, but my experience with Lou during my apartment search was great. I've dealt with other property managers over the past weeks who never returned phone calls, texts or emails. Apartment hunting is stressful and he was the first to make it easy and hopeful. I found their posting for a 1 bedroom apartment on Padmapper and filled out a contact form. He texted early the very next day (on a weekend even!) and politely asked if he could call me to set up an appointment to see the unit I was interested in. It was a self tour and he set me up with a lock box code and answered all my questions. He was so kind and very professional. I decided to go with a different property but I sent him a text thanking him for all his help. He said he appreciated the compliment and if there is anything he could do in the future with a new apartment or house, to let him know. Truly one of a kind.

Mark M.

Do not just take photos when you move out; take a video and use everything in the apartment. They charged me $70 and alleged that the garbage disposal did not work, even though I had used it two days before I moved out and it was fine. It’s not egregious compared to other landlords, but it is frustrating to be nickeled and dimed like that for a company’s profit. $1825/month wasn’t enough?

They also increased the cost of using the washer by $.25 and the cost of using the dryer by $.50 within the month that I moved in. I was only there for three months but they increase the rent for the new tenants taking over my lease by $75.

I know the rental market is crazy right now, but it’s also not hard to be fair and I felt something so that we’re not fair and I want other people to know in the interest of transparency. This was on the 4600 block of 32nd St.

I will say, they were accommodating in helping me in my lease early and did not charge me for time the unit was an occupied because I helped show the apartment to potential tenants. I did appreciate that and that is why I have given them two stars instead of just one.

Michael H.

Slums they lie about money owed black mold water leaks through wall from top floor hired illegal workers that do absolutely nothing yet they raised our rent for “maintenance” they have cut the grass 2 times in 4 years. If you rent with them make sure you save every single receipt because they say money order receipts are meaningless proof of rent payment. They hate kids they don’t allow any playing outside (which is against the law)
Just be careful with them. They hire kids to do the “upkeep” of the complex but all they do is throw the trash can on the ground. They give us keys for storage but threaten to throw our stuff away we stored in them. These are all facts.

Bailey P.

I’m so disappointed with this company. We found a property we were so excited to move into with our kids; however, 10 days after we signed the lease COVID-19 began and I lost my job. We sent written notice to the management company as soon as I found out, but they kept our full deposit without us ever moving in or completing a walk through. With everything going on in the world right now, we expected at least SOME decency, but received none. Understandably we never should’ve given them our money. We will not work with this management company ever again.

Carrington W.

Absolutely the worst property management I have ever encountered. The quality of service was poor. The manager was non responsive to our basic need. Electricity was out in half the unit for 3 months. Mold in the unit wasn’t resolved for 4-5 months. Was evicted during the pandemic. Should I say more. Save your energy find somewhere else please.

Jonathan E.

Melroy recently took over management of the complex where we rent. I received a letter indicating how to pay my rent, and I registered on their site, only to never get a reply. As such, I spent half a work day driving around getting money orders and hand delivering payment to their office,

Then on a Sunday night, they stuck a note on the door indicating a need to enter my place the following morning. Under California law, they must provide at least 24hrs notice, if not more over the weekend. I called to let them know I did not want them entering my premises without proper notice.

Did they return the call? No. Did they respect my request? Nope. Rather, they did indeed enter the premises, which is both trespassing under the law, and violation of privacy rights.

Sadly, I've only had two interactions with this company and already they've justified their one star average. Stay away.

Denise M.

What happened to Alma? We are not getting any service from Melroy Property Management. Apartments on 4245 -45th street. Now they have allowed dogs... The new neighbors have a dog, no answer when I emailed a complaint to Melroy. Our washing machine has been broken since March and we keep getting the runaround when we call. Emails are never answered - Alma used to answer in a timely fashion. COME ON NOW - WE ARE STILL PAYING THE FULL RENT. Does anyone know how stressful going to a laundry mat is? Can I charge Melroy for the pain and suffering of going out to a laundry mat? I wonder if I would get a response if I short paid my rent? Someone would notice then... Yes, I am mad. Current Tenant

Frisly G.

Military military military Do not use this company.

You would think people would be more flexible when a service member and his wife whom have stay 11 months needed to terminate one month early because of orders. Instead they robbed us of our deposit. Lou is not a man of his word.