TSG Independent Property Management, Inc - San Juan Capistrano, California

Overview of TSG Independent Property Management, Inc.

TSG Independent Property Management, Inc., located at 27129 Calle Arroyo #1802, San Juan Capistrano, CA 92675, is a distinguished property management company. With a phone number 949-481-0555 and an accessible online presence through tsgindependent.com, this company offers comprehensive services to manage your property effectively. Notably, they have wheelchair accessible entrances and parking lots, ensuring their services are inclusive and accessible to everyone.

Specialties and Services

As a property management company, TSG Independent Property Management specializes in providing a wide range of services tailored to meet the needs of homeowners' associations (HOAs) and individual property owners. Their expertise includes:

- Managing day-to-day operations
- Handling maintenance and repairs
- Coordinating with service providers
- Enhancing community living experiences
- Ensuring compliance with regulations

The company's particular prowess in HOA management stands out, as evidenced by the positive feedback from several residents who have experienced prompt and courteous service addressing their concerns.

Location and Accessibility

Situated in San Juan Capistrano, CA, TSG Independent Property Management is conveniently located for property owners in the surrounding areas. Their commitment to accessibility is commendable, with features like wheelchair accessible entrances and parking lots, making their services welcoming to all potential clients.

Customer Reviews and Opinions

The company boasts 16 reviews on Google My Business, with an average opinion rating of 2.3/5. While this might indicate room for improvement, the glowing testimonials from clients like the one who appreciated the swift resolution of their sprinkler issue highlight the company's potential and the quality of customer service they can deliver. Customers often praise their attention to detail and genuine care for the communities they manage.

Key Recommendations

For anyone considering TSG Independent Property Management for their property needs, here are some key points to keep in mind:
- Prompt Service: Their ability to quickly address issues showcases their efficiency and responsiveness.
- Inclusive Services: With wheelchair accessibility, they demonstrate a commitment to serving all community members.
- Review Check: While the average rating is below expectations, individual experiences can vary widely. It's wise to read through reviews to get a balanced view of what to anticipate.

Given their strong foundation and the anecdotal evidence of satisfied clients, TSG Independent Property Management is definitely worth reaching out to. You can explore their services further and potentially manage your property with them by visiting their website at tsgindependent.com. Their team, including George, seems dedicated to delivering exceptional service, promising that if more stars were possible, they'd give them.

Don't hesitate to contact TSG through their website to discuss your property management needs. Whether you're managing an HOA or owning a standalone property, TSG offers a professional and accessible option that values detail and community care.

👍 Reviews of TSG Independent Property Management, Inc

Kyle M.

5/5

I had an issue at my hoa with the sprinkler outside of my condo, I called the office and the staff was very cordial and took my information and dispatched the landscaper to come resolve the issue within 4 hours time. Very good and fast customer service, I appreciate that they manage my hoa in Irvine, we are in good hands

William M.

5/5

Working with George and the TSG team has been an amazing experience. Their level of detail and care for communities is the best in the industry. If I could give them more than 5 stars I would!

L J.

1/5

Everyone be humble and be nice to one another especially the customers.
Some people have to make an effort to be nice
for others it comes natural!
Try hard you will be rewarded at the end.

scott L.

1/5

Not helpful. They do not answer email/calls.. takes forever to get an answer for something.

—Update 7/15–

I’m a very easy going person but this just makes me frustrated.
I’m just reply you with the facts.

1. We have asked our real estate agent( I forgot her name but I can find out) do we need any approval from HOA before starting renovation the place, she stated that we don’t need notify the HOA as long as we are not changing the layout of the unit. This is before we bought the place.

2. My contractor was there on 6/10 to start the renovation and then stopped the same day after receiving a CEASE AND DESIST letter from TSG.

3. I submitted the ARC application on 6/15, waited two weeks(on 6/28 or 6/29) then called TSG to check the status, being told that I need to pay $500 in order to get my application reviewed by architect, the HOA won’t take look at my application before receive the money. This is already after 14 days my application submitted to TSG.

4. I followed up by multiple emails and calls, still not getting any answer as of today 7/15.

Monique F.

5/5

Located right next to 24 hour fitness in San Juan Capistrano off Ortega Highway. Building was easy to find and there is a lot of parking available, shaded parked too! Nice fountain feature in front of entrance makes for a nice environment. Amy at TSG is amazing. She's on top of everything you ask of her! Welcome to the team Amy!

Chris J.

1/5

Won't fix damages on the outside of your unit after 2 months but will tow your car after 3 days without notice if you just don't move it for a weekend. Call for help and you'll get 4 or 5 transfers / wrong numbers before being put through to the wrong person's voicemai . On the off chance you get the right person they'll say "You should have read our inoperable website for that information"

You definitely get what you pay for with them as an HOA - low payments, low returns, virtually useless.

L. R. B.

5/5

My experience as a vendor has been that TSG Property Management is the exception in that they are true advocates for the communities they serve.
Professional in request to vendors but also upfront about accountable and required performance. They make the cut

Anony M.

1/5

Very rude people, they also live in the middle ages as they wouldn't mail me what I needed but rather forced me to take off time from work to pick it up. Just sad.