Tenant Planet - Chula Vista Property Management - Chula Vista, California

abbie I.

If I could give a negative review I would. We rented a property from them for 2 years. The communication is terrible and that is when you can actually get them to pick up the phone. On top of that when we moved out we were charged for a deep clean and a carpet even though we provided receipts for both. I brought this to their attention again since they also charged us and they tried saying we left the property filthy. They said they had 2 deep cleaning and scheduling a third. This company said we left the house with a strong pet odor, but the only odor left was mold and moisture from the walls. The house is 113 years old. A company employee that I did our move out inspection with said the property looked amazing and for them to turn around and say we left it filthy and nasty is flabbergasting. The individual are so rude and not at all professional.

Photos attached are a rude email from a tenant planet employee, mold growth from the home, and the condition of the property when we left.

Kelly V.

This company is literally the WORST. We will never be renting from these people ever again. Where do we even begin with how much this company sucks.

I understand that the owner of the home we rented made a lot of the decisions that screwed us over, however tenant planet, the management company, did little to no management at all between owner and tenant the whole time. To begin, we started our lease before actually moving in. We picked up keys 14 days after our lease had begun. We had let them know ahead of time we would arrive well after business hours and would need to have keys arranged to be left somewhere. When the day had come we heard no response for hours from our agent about how we were meant to pick up keys. After a 20 hour drive we finally heard back 30 minutes before arriving (after hearing nothing for HOURS not knowing if we would even be able to get keys) with little to no communication. Then when we finally got into the home, there was still furniture, property of the owner, and LITERAL TRASH in the home. It was clear that the home had not been walked through before our lease had begun.

We also had a problem with maintenance during our lease. We only submitted 2 requests the whole time. One was handled quickly, but the second took WEEKS to complete. Our kitchen sink faucet was leaking whether water was running or not. Because of this we needed it replaced and the water had to be turned off to stop the leak. We had no water access in our kitchen for almost 3 weeks because it took them that long to replace the faucet.

Fast forward to the end of our lease. We had been told for 2 years we would be able to go month to month because we needed to rent 2 more months after our lease end date. On December 2nd, 2024 we were told we would be able to stay an extra month. 17 days later on 12/19/24 we were told we could not extend. Communication was again, little to none. It took multiple calls and emails to hear back from anyone.

Now after moving out, it took over a month to receive our security deposit back, and when we did we were shown the charges that had been taken out. So many of the charges we were shown had not come from our fault. After reaching back out to dispute those charges, we are now (a week later) being told that they have nothing to do with the charges because they came from the owner and there’s nothing they can do about them, even though they are the ones that the information and our deposit came from. This “management” company does no management whatsoever between owner and tenant. The owner would have been better off not paying this company and handling things himself. Communication is terrible and they are completely useless when you have questions or concerns of any kind.

If I could rate this place negatives, I would. Save yourselves the trouble and don’t rent from these people.

PJt

Trash company, unprofessional. Negative star if possible.

Never solve your problems. Called to have them send refund, they never listen to you and keeping making mistakes. The person in charge of deposit refund never gets back to me. Messy and unorganized company.

It has been over 1 month and still haven't received all refund. Will be submitting claims in court and department of real estate this against company.

Paul

Parker and the entire team at Tenant Planet have been outstanding in keeping my property managed while I have been living out of state. I always feel informed on the current status of my property and whenever I do have the rare question they respond promptly. I cannot imagine using any other property management team and would absolutely recommend them to anyone.

Nixon M.

Worst management company I’ve ever dealt with. My vehicle was towed on November 2, 2023 due to not being notified that I needed to get new parking permits through a new company. I was given a complete run around on the day mentioned above only to find out that someone from Tenant planet was notified in July to let us know about the permit issue. I have sent multiple emails and I have also gave this company multiple calls only to once again be ignored. This IS NOT the way you treat your tenants. You own up to your mistakes and you make things right. I pay my rent on time and I try every day to do what’s right in the community I live in. I am making a paper trail as we speak with emails and calls. So far I’ve been told I would be getting a call back since November 2 and it is now 12 days later with no luck. I hope this review doesn’t fall on blind eyes.

Sarah N.

Thanks to Tenant Planet, I've had a great tenant in my San Diego condo for the past year. Not only are the rental payments dispersed in record time, but their monthly management fee is very budget friendly - $79 (unheard of)! I am extremely happy with their management and highly recommend them. Last summer, I was a first-time landlord in need of a property management company to help me get the space ready, find a renter, and manage the property while I was preparing to move out of state. Alaina did a phenomenal job coordinating painters and cleaners, advertising and marketing, and vetting applicants. She was awesome with discussing options, keeping me posted, and ultimately securing a great tenant. And Parker Cox - the absolute best with responsiveness and addressing concerns - is very personable and professional. I know my property is in good hands with Tenant Planet!

Bruno S.

I'm a property owner. i started working with Tenant Planet around 5 years ago. I've worked with other property management companies in the past, and Tenant Planet has been the best. they have systems in place to deal with any issues, and they are completely transparent and reasonable. Tenant Planet has impressed me the most with their ability to maintain great relationships with tenants in the property, which is really important to me as an owner.
Tenant Planet always provides recommendations on how to handle situations such as repairs, and they have a capable cadre of personnel to perform whatever work is required. In every circumstance that i can recall, they have quickly and adequately handled every problem, making both tenant and owner happy with the result. this has made my investment virtually worry free.
I've had interactions with the most of the individuals in the company, and they are excellent top to bottom. special thanks to Lynnel & David who I have worked closest with, and who are easy to contact and quick to deal with any issue that might arise.

Edith M.

Alaina was a joy to work with!!! She wisely and very ably choose a great tenant for my condo unit. I had no issues whatsoever. Her services were very professional and quick. I will definitely continue to use their services. Tenant Planet is living up to their promises!