SESLOC Credit Union - San Luis Obispo, California

Ralph P.

I have been a long standing customer of Sesloc, have had many loans through them, had my saving and checking. I started pulling my business when I contacted their financial advisor 4 times for a call back and no return call. Then had an issue with a loan took MONTHS to resolve because 2 representatives and 2 managers did not understand how their loans work. Finally got on the 5 time a experienced manager. They used to be a 5 star bank, I would give them 0 stars now. When they were smaller they focused on customer service and attention. Not anymore.

Jens W.

Bad business practice of holding an owners title to a car for 13 months after the car was paid off. Very disappointing for what is essentially a local business.

Jenna L.

Very friendly and helpful staff. I cannot say enough positive things about Jared Maxwell who went above and beyond to help me. He was very straight forward and made my whole experience as seamless as possible. Highly recommend!

Dr. C. G.

Over the last 20 years, having an account with Sesloc has been a wonderful. I’ve gotten car loans and lines of credit, they’ve always been able to help. Ms. Blanco just assisted me in acquiring a loan consolidation; she is very knowledgable, responsive and friendly - making it a seamless process!

Caitlin W.

Melissa M was freaking amazing. I literally never write reviews. From the second I walked in, I was greeted warmly. I had been to several different banks that day trying to open an account, and was turned away and made to feel unwelcome at most. I was in a difficult financial situation and extremely stressed out and upset when I went there. Melissa went above and beyond to help me open an account over the course of 2 days. She pulled strings to make it work for me (she literally ran to her manager to catch her before she left to make sure it got done). She was kind and understanding of my situation, explained everything clearly, and worked quickly. The entire staff was friendly. I appreciate the different perks that were offered to better my financial health, which I have never gotten with any other bank. Thank you Sesloc, and thank you Melissa M!!

Sean S.

Beware Manipulative Business Practices: I went in for a CD. The teller said, "When the CD is about to mature, we will notify you. You have ten days to respond. If we don't hear from you, the CD will automatically renew."

Fair enough. Except that when I received the form to sign, that wasn't the only choice. You can also have it rolled back into savings. The 'renew' option had been pre-checked by the teller. When I confronted her about this, she said, "I'm sorry. That's just the way we were trained to do it." Of course. The bank wants to keep the money. Best not mention that other option to the customer. Best the bank check the box, rather than the customer.

When I asked the penalty for early withdrawal, I was told, "180 days interest." INTEREST? That's all? That's GREAT! Why, that's not even your money -- it's the bank's!

Well, except it IS your money. You don't get the "interest" until it matures. And "180 days" is meant to muddy the waters -- it sounds like a lot less money than "six months interest". No, what you'll be charged is the equivalent of six months interest from your own money.

Coming from a corporate sales background, I should have seen this coming. SESLOC is just good at selling the 'we're you're friendly neighborhood credit union!' image. Nah. I gave 'em three stars because that's average. And that's what they are -- an average, money-hungry bank, lol.

On the upside, these are very clever sales techniques, and will probably keep them asset rich and stable for many years. 😉

Austin B.

We have been members for several years and utilized Sesloc for several loans within that time. They have always had great rates and little to no issues. Shout out to Kenet and Chris who helped us on our most recent loan; they made the process pretty easy for us.

Laura T.

Kelly was SO helpful in handling a joint account issue at the Broad Street SESLOC! We have always had the best service there!!! We also feel very secure at SESLOC and that they have high customer service that soooo many online banks/credit unions don’t! Thank you!