Malin Asset Management Inc - Santa Monica, California

jonas A.

This is by far the worst renting experience I have ever had the displeasure of going through. They never answer calls, they never answer emails, they make you run in circles attempting to get in contact with ANYONE regarding questions, concerns, or Maintence. They will randomly shut off your water without notice, randomly start charging you electricity for a single meter’d complex even if you use the absolute bare minimum, all costs are split per apartment which cannot be fair since everybody uses different amounts of electricity. Not to mention how awful the property manager experience. They will act like you are an inconvenience when you just have questions about your new place. Not to mention being the loudest people I have ever had the displeasure of living next to. I will be reporting this to the better business bureau and will be having my lawyer look over everything. Do NOT rent here unless you want a terrible experience.

Lay L.

Do not lease with Malin apartments!!!!!!If I can give this property management company zero stars, I absolutely will today my car was towed Following improper protocol according to the California California state code 22685.
Javis is blatantly violating California tenant laws. I have asked for an email or a phone number to file a tenant complaint. They have denied me that information saying that they were in the right to tow my car because of a An email that was sent to me September 13, 2024! again, reflecting that no prior notice was giving of my vehicle being towed! Nor did that email give me prior notice of a towing before my car was towed giving me a chance to rectify the situation.
Below is the email I sent to the office this morning At 8:45 AM, 20 minutes after the first email was sent explaining a parking violation but not saying that my car would be towed . Carlos Mandolino and Javis did not give me the opportunity to rectify the situation today they just towed My car out of ego! When I called the office, no one had even known that a towing had occurred which once again shows that proper protocol was not followed. Mind you these are grown man coming for a woman! do not I repeat do not rent from this company. They are not interested in keeping their tenants. They’re only interested in power trips because they feel like they run the company.
The email…..
I received an email from Carlos Maldonado regarding a parking Violation on February 3,2025 at 8:21 am. As I arrived downstairs to rectify the situation by moving the car, immediately, my car was not there and had been towed. I immediately sent an email back to Mr. Maldonado at 8:45 AM Stating that my car had been towed without A proper notice that states that my vehicle will be told if not removed within 24 hours. I was not given the chance to fix the problem before the vehicle was towed. After calling the office directly It was explained to me that my car had been towed by Javis between the hours of 5 AM and 7 AM before an email notice was sent to me by Mr. Carlos Maldonado. On the property, where The car was parked and towed from. There are no signs stating that cars will be towed , I was not given a notice stating that my car would be towed, I was not notified after my car was towed that my car had been towed, the police station was not notified within a the hour of the car being towed, and
My car was towed illegally with out following the proper protocol According to the California law code: 22658 The leasing company is responsible for returning the vehicle and paying the fees for the car being towed. I have attached a link for the California law with a code that states my rights as a tenant when it comes to a car being towed and the proper protocol, as well as the email that was sent to me by Carlos Maldonado at 8:21 am.
Thank you for your help in rectifying this situation,

I would like a the supervisor over Javis and Carlos or a response from the owner of the building. And the correct information where I can file a tenant complaint!

Monecia M. S.

It was a pleasure today to meet such a great service technician. He was on time, very professional and helpful. It took I’m a few minutes to complete my repair and e even disposed of the old refrigerator molding in which he replaced.

Andrea E.

I’m a tenant and I’ve lived at one of the properties for almost 2 years and although the unit is ok and maintenance is great with repairs. I had issues with Bianca not doing her job and having to reach out to her multiple times. I had to keep calling the office, only for her not to take accountability for not doing HER job and basically told me I should’ve desperately called her in order for her to do something simple as I.e reply to an email. It took Wendy ONE day to get back at me and I’m sure Karen told Bianca I didn’t want to speak to her anymore. 😂 anyways , I had my situation fixed but i had to let it be known that this isn’t the first time people have complained about the people in office. It was my first experience and don’t care to let people know because it’s not that hard to reply to emails or phone calls. Thanks

D R.

This has been one of the WORST rental properties I have ever lived in!!! We had a major mold problem in on of the Inglewood locations. Every Winter/Fall we would get really bad mold on the perimeter of the walls in the rooms, living room and in the closets. The first time we noticed the mold we contacted the leasing office. All they did was send someone out to clean the walls and paint over them. Our furniture was completely damaged by the mold and we informed the property about it and they basically blamed us for it saying we had too much stuff in the apartment or we were not “properly ventilating” our apartment but the location we stayed in, our apartment was cold 24/7 even if it was 80 degrees outside. We were only there for 7months before the mold came. We moved from our parents home to this place so we literally had nothing in the apartment besides our new furniture and our clothes. Everything was new. It was a 2 bedroom 1 bath and it was only me and my husband living there. It was not cluttered at all. Rain would come through the windows. They never responded to other issues we had with the apartment like our floors would be lifting. No one ever came out to fix it. We also became infested with bugs but thankfully we were able to move before it got really bad. If you decide to live here and experience any mold I highly suggest you call the health department to do an inspection before contacting the leasing office. Pretty sure that mold is all throughout the walls.

Alex S.

Used to live at 6407 10th Ave for more than 2.5 years, and Malin Asset Management Co was horrible consistently after move-in. They never fixed issues we consistently reported, namely German cockroach infestation (pest specialists Malin sent told us directly that there were thousands in the walls so doing the treatment Malin was paying for didn’t do hardly anything) and multiple bedroom windows leaking significantly every time it rained. Repair staff sent would block cars or park in tenant-paid parking spots with no notice, and repairs were always band-aids and not real fixes. When a plumbing issue happened in the unit above ours, we were not given adequate, legal 24hr notice that they needed access to our apartment AND they blocked our hallway which links both bedrooms to the only bathroom and to the living room/kitchen for nearly a week.

Moral of the story: apartments appear really nice at first, but there are huge underlying issues that they won’t properly resolve. Not to mention, a lack of professionalism or respect for tenants’ spaces.

Jamel T.

Every time I deal with management here it is a nightmare. They are nice and sweet when you’re applying and looking at the apartments, but once you’re in, you’ve fallen for their trap. They are rude when you ask a question. It took 2 months for me to get our dishwasher fixed. They just ignore you. They’ve raised the rent every year we’ve been here. They add extra fees when they legally can. Now, they are starting to charge us for water when the person showing the unit said water was included.

The units this company manages tend to be renovated. They come in an buy the apartments and jack up the prices as much as they can. You’ve been warned!

D P.

I'm going to be honest. I generally have the things that need repairing fixed or replaced. It's not always in a timely fashion but it is resolved. Customer service wasn't very good 4yrs ago but it has improved a bit. Overall I am satisfied with their service. It could be a lot worse...