Ameris Bank - Dothan, Alabama

D'Marcus Carter

My interaction was amazing, I spoke with Brittany about opening a new account, I was indecisive about which account I wanted to open. She went over the pros and pros, because there really isn't any cons with this bank. I even decided to open a business account here as well! I highly recommend this bank. Even if you don't speak with Brittany, all the ladies in the branch are fantastic and really a great team.

April Rorie

I went to Ameris Bank on April 5, 2024, to close my account. The assistant branch manager, Stephanie, closed my personal account but said there were pending transactions on my business account, so I needed to return in a few days to close it. Stephanie took both of my debit cards and said she would deactivate and dispose of them since I no longer needed them.

When I returned on April 8, 2024, Michele, the head teller, closed my account. Fast forward to May 16, 2024, I received a letter from Ameris Bank dated May 3, 2024, stating that a dispute for a POS transaction from February was complete. They determined that no error occurred and advised me to contact the merchant directly for a refund.

Upon my return to the Northside branch, I was shocked to discover that my account was not closed, and the business debit card was still active, even though I didn’t have the card in my possession. This revelation left me feeling misled and questioning the integrity of Ameris Bank’s operations. I was under the impression that my business account was closed.

When I asked why the dispute was not decided in my favor, I was informed that a business account does not have the same protection as a personal account when it comes to disputing transactions. I was shocked to learn this. The merchant I disputed, "TUJJU USL Shop," turned out to be a fraudulent company, but Ameris Bank seemed unconcerned and was only focused on charging me NSF fees.

Ameris Bank’s decision to reopen my account, resulting in the debiting of the disputed amount back to my account, has left me deeply disappointed. This has led to the accumulation of three NSF fees, amounting to $105. Despite my belief that my account was closed, Katie, who I was told was the manager, only refunded two NSF fees and refused to refund the third one. This experience has left me feeling that Ameris Bank is not prioritizing its customers’ financial well-being.

I wonder why no one from Ameris Bank could have emailed me to inform me that my account was reopened due to the dispute from February 6, 2024. Within 10 days, I accumulated $105 in NSF fees. In difficult financial times, most institutions in business to make money are often willing to make exceptions, but not Katie. None of these issues occurred when Mrs. Dana worked at the south side branch. Good customer service is what keeps people from going elsewhere.

Anna Todd

I am very happy to have met the assistant Branch Manager and seems like a very nice lady. However I am not at all pleased that Mrs Dana is no longer at my bank. I have known her for years and honestly she is simply the best and the fact that she is no longer employed there I do not understand and I was talking with some friends and we all do not understand, frankly we're just all heartbroken.

Deborah Snell

I’m very happy with Ameris Bank’s service. Thank you for helping me open my online savings account. Yours truly. DeborahSnell.

Precious Green

This is a small bank and the 24 hour online banking service has poor service. I couldn’t get into my account at all then had to wait until the next day because their bank doesn’t have anyone available for you to speak with. I had to go to the bank four different occasions during bank hours only when l had a online problem and that was a major problem for me. Just know if you’re looking to get 24 service like the most banks, you will not get it at Ameris unless it’s during banking hours only. I am a former unsatisfied customer!

Pamela Woodham

I have been with Ameris Bank since it opened in Dothan,Al. I have always been treated fairly and the personal at several of their branches have been great. I have been banking at the branch by S E MEDICAL ....for several years.
MS Linda Ward was always fantastic and now Dana Seay and all the girls in that branch are great...
Thank Ya'll
Pam

kay butler

I was able to open an account online. Is what's best. I like how they go through everything you needs to know. Easy and fast I love it so far.

Rhonda Scofield

Dana Seay was the representative at Ameris Bank that helped me. She was professional, personable, and took care of my banking needs with efficiency and a smile! Thank you, Dana C. Seay! I appreciate all your courtesy and help very much.