U.S. Bank ATM - San Marcos - Twin Oaks - Ralphs - San Marcos, California

Erica W.

The reps have zero customer service skills at all, are not even knowledgeable about their products is a kicker. But what took me out was them not being able to speak to customers who ask general questions if it's after closing time... I had a Bruno Mars look a like try to interrupt my conversation with a different rep about a basic question about a cashiers check to tell me in a snooty voice that they're closed... I didn't know it was rocket science to close your system while answering a basic question that you should know without hesitation... Bruno Mars was a girl with glasses and short black boy cut hair....she needs a lesson or two in customer relations

Concerned N.

I want to share my wonderful experience at this branch inside Ralphs. Ms. Mary Hansen was wonderful! I had an issue with a check and her costumer service was OUTSTANDING, not only I feel she really wanted to help and I was an important costumer, but she resolved the issue. I wanted to recommend her and I hope US Bank have more employees like her.

Phillip A. B.

Avoid this branch and this bank. They nickel and dime you with fees. I was a customer of Union Bank for 15 years. US Bank acquired them and both my personal and business accounts were supposed to transfer over seamlessly. They did not. For some reason, the personal account was closed (I never closed it). I called the bank and asked the manager for the past 24 months of statements for tax purposes and she told me they would charge me $6 per statement. None of this was my fault and they try to nickel and dime you with all sorts of ridiculous fees. The manager said it takes time to print the statements. Unbelievable the short sightedness of the manager here. I am closing all my accounts and going to non-brick and mortar banks paying 5.25% interest. No benefit to deposit money with this banks anymore with this terrible customer service.

John R.

Ms. Wendy is the best! She is very kind and very helpful! 10/10!

Ivan C.

Michael A.