SDCCU Mission Valley Branch - San Diego, California

SDCCU Mission Valley Branch: An Overview

The SDCCU Mission Valley Branch, located at 2245 Fenton Pkwy Suite 107, San Diego, CA 92108, United States, is a prominent financial institution offering a wide range of services to its customers. With a phone number of 8777322848 and a website at sdccu.com, the branch is easily accessible for those seeking financial assistance and advice.

Specialties and Services

The SDCCU Mission Valley Branch specializes in providing credit union services, ATMs, banking, car finance and loan services, and mortgage lending options. These services cater to the diverse needs of customers seeking financial solutions for various purposes, from everyday banking to larger investments like car purchases or home mortgages.

On-Site Facilities and Accessibility

To enhance the customer experience, the branch offers several on-site facilities and accessibility features. These include on-site services, wheelchair-accessible parking spaces, and easy wheelchair-accessible entrance points. This commitment to accessibility ensures that all customers, regardless of their mobility needs, can comfortably access the branch's services.

Customer Opinions and Ratings

The SDCCU Mission Valley Branch has received mixed reviews from its customers, with an average rating of 3.1/5 based on 47 reviews on Google My Business. While some customers appreciate the branch's setup, friendly staff, and professional service, others have expressed concerns about certain aspects of their experience. Despite these mixed reviews, it is evident that the branch is working towards providing a satisfactory service to its customers.

Recommendation and Contact Information

For those seeking a reliable financial institution in the Mission Valley area, the SDCCU Mission Valley Branch offers a range of services and accessibility options. While some customers have reported positive experiences with the staff and services provided, it is advisable to research further and potentially explore other branches or financial institutions before making a decision.

To learn more about the SDCCU Mission Valley Branch and its offerings, visit their website at sdccu.com. If you have any specific inquiries or need assistance with the services provided, contact the branch directly at 8777322848. Taking the time to research and contact the SDCCU Mission Valley Branch can help you make an informed decision about your financial needs.

👍 Reviews of SDCCU Mission Valley Branch

Lakendra A.

4/5

This branch is a better set up. They always have money at the ATM staff is friendly and respectful. Spoke to Mark Assistant Bank Manager who really listened to me on Saturday he was humbled and professional. I appreciate this branch

Layla S.

5/5

I don't normally go out of my way to do reviews, much less for places I know people must frequent regardless. But seeing the low ratings doesn't sit right with me, So I just wanted to give a positive rating for this particular SDCCU branch and especially to the woman who has helped me twice now and has done a spectacular job, named Theora, she's fast, efficient and friendly. This branch since moving closer into mission valley is now my go to for the foreseeable future 🙂

brian K.

1/5

Questionable ethics, I was dealing with a large sum of money. They insisted it had to be sent to a savings account instead of directly to a loan for payoff. It took persistence to get the actual account information, after providing the loan account number she said "wires probably can't be sent to it" No they most definitely can.
Of course Why would they want to tell you that when they can collect interest on your money and the loan.

B Q.

1/5

Worst place ever. Employee's cuss and think it's a party any time I'm there. I can only imagine what they're like around other customers or none at all. The most unprofessional I've seen. Disgraceful!

Aidan O.

1/5

Worst experience ever. I’ve had bad luck the last 3 months my car got stole and I had to order a new card. Then recently in late November I lost my wallet. I froze my card and ordered and new via the phone. It’s been over a month and I have yet received my card. I went in today and Karen helped me. I wanted to know the ETA on the card or what was the delay. My car was stolen in October that card too around 2 and a half weeks to come in. Karen informed me that my card was not order yet. It was frozen but no order was placed. She said the delay was that they needed to verify my address. If I had a card ordered in October to my address already what is there to verify? I have not received one call or email about them needing to verify my order. It’s absolutely unacceptable I asked if she could print out a card so I can use one in the meantime since rent is due and at this point I’ve been waiting over a month. She told me they can’t at this location. I then asked if there’s another location in San Diego that can she said yes. Went to the back then said she actually doesn’t think there is but she could expedite it for $50. Since I can’t live much longer doing apply pay I paid the $50. Im deeply disappointed and disgusted as I have been waiting patiently for so long the customer service was bad I felt like she didn’t care at all.

Muiranda W.

1/5

Incredibly rude and inconsiderate staff members. I had an appointment to establish a new business account and discuss financial products. I am currently dealing an auto immune condition that has left me with bruising around my body, scarring, hair loss and open wounds on my scalp. I wore a sweater, jeans and a small hat to protect myself and help hide the areas I am extremely self conscious about. As soon as I came in I was treated rudely and the security Guard and manager told me I need to remove my hat or leave. I explained to them my illness; I SHOWED them some of my bruising on my neck and scarring and bandages on my upper forehead where I use a hat to cover that and they had absolutely no understanding or consideration for that. They treated me as if I was going to rob the bank and are incredibly disrespectful to people going through medical issues which I proved. Ended up cancelling the appointment and will not be coming back.

Jose L. P.

1/5

I was an account holder of this bank for years and also had a car loan with them. For personal I ended up closing my account and switched to a different bank. About a month ago i stopped at the branch in Mission Valley to try to open a checking account. Not only did I had to a while when there was no other customer waiting. The lady who was in charge of opening accounts was busy doing something. I had to ask if there was someone else. When she finally had time, I could tell that she was not happy she had to wait on me. Regardless, I tried to put a smile to my face and went on with the process. My credit score is over 700. I had a history with the bank and yet, she had to find something in my credit report that she did not like. With that excuse she asked me to bring my "original SS" card which obviosly meant a trip to my house. I had my driver's license and my passport and that was not enough for her. I had irritated because I felt the problem is that she did not want to help and her attitude towards me. I left and told her I would not come back and I did not. I went to California Coast Credit Union and opening a checking account there was a breeze. The person who helped, Rod was the kindest employee at their downtown office. SDCCU, you lost a good client and I would not recommend to go there based on my expeirience.

Jerry

1/5

This is a review of the company as a whole, not the specific location. Over a year ago I had charges incorrectly sent to my SDCCU checking account that were not authorized. SDCCU allowed my account to be over drafted 3 times resulting in fees of over $100. I was unaware of the charges since I had moved and had forgotten to update my physical address on the account and rarely used it, but had submitted a mail forwarding with the post office for all of my mail in the event that I forgot to update any of my accounts. I never received any mail from SDCCU about this issue prior to me contacting them. The way I found there was unpaid balance was through my credit report. I immediately tried to log into my account to see what had happened, but they had closed my account that I had for ~25years without ever emailing or calling me to see if I was aware of what had happened. I called customer service and they sent me a form to dispute. I filled out the form and returned but never heard back. I called to follow up and even visited in person when I was on vacation in San Diego, only to hear it was being reviewed by a committee. instead of working with me to resolve they'd rather just put a blemish on my credit and not get paid. I can't believe this is how they treat their member who has been with them for years without any previous issues and who is actively trying to resolve. This is not a company to do business with if you value your credit rating.