SDCCU Rancho Bernardo Branch - San Diego, California

Arash N.

Fantastic team of people all around. All are courteous, very warm, and help. Great bank!

Steve W.

I have been a loyal customer for over 35 years, and up until recently, I have been happy with customer service. I moved to the Rancho Bernardo area a couple of years ago and started using this branch. I had several issues with this branch, from their lack of knowledge and assistance when my account was fraudulently compromised to merely trying to walk in and deposit funds into my account. Today was another example that customer service is not a priority. There was a line of patrons inside and outside the branch waiting for teller service. They had one teller working the counter while two other employees were behind the teller stations, one standing looking over the shoulder of another seated and on the computer. Amazingly, there was something that important that they could not help with the line of customers. Lack of customer service is a common theme with this branch and the reason I will be taking my business to another bank. And the COVID sign on the front door is very threatening and offensive. Not the way you should address your customers coming into the bank.

BSU B.

I had one of the worst cases of customer services in my entire 76 years of life at the Rancho Bernardo Credit Union branch. As a result of being completely humiliated, I closed my accounts, which I used for over 10 years and had over $20,000. The branch manager (Kristina) treated me horribly and embarrassed me in front of people who watched. I am elderly and she told me I could not have any friends or family members with me as I performed my transactions, despite my being hard of hearing.

Maseeh S.

Went in there today to get information and setup a 529 plan and CD. Was told by receptionist I need to speak to financial advisor, he was busy so she took my number down and said he (financial advisor) would call me back. Receptionist called me saying the financial advisor gave her a website to give to me. He didn’t even give me a call to answer questions about the accounts. I am curious why they would turn away business.

Don M.

If I could give this branch negative stars I would. I am my mother's financial conservator. We went to the bank together and the branch manager would not let me witness my mother's conversation about her personal spending account even though my mom requested me to be present. The branch manager's name is Chritina Nichols. She could not have been more difficult or unpleasant. AVOID BRANCH AT ALL COSTS.

D

Absolutely terrible online banking. I went through the process of opening an account here after using Chase elsewhere and SDCCU had more branches. After using it for about 6 months, and having technical issue after technical issue, I closed my account and went back to Chase. Plus, the customer service at the Rancho Bernardo branch when I tried to get assistance was terrible.

It's clear SDCCU has a LONG way to go when it comes to online bill pay, etc. They need to hire some true technicians. Until then, I'll bank at Chase.

Jason C.

Sign up at a credit union for better customer service and better banking they said! Wrong. The manger of this branch Michael is extremely unprofessional, rude, and aggressive. I have closed my accounts and will gladly take my business to a bank that values and respects me as a customer. SDCCU's technology is also extremely outdated and their website is pretty pathetic. Get with the times!!

auomauom

its got to be said. It's the lack of innovated development for me. The app is just terrible. No Google Pay or Apple Pay support for 10+ years. Voted #1 my 🍑. Well.. digital money is coming and it's coming sooner than later. Keep up or dissolve into nothing.