Orange County Property Management, Inc - Huntington Beach, California

Brittknee C.

I recently visited the office to request a tenant ledger, as I had just made a payment and wanted to confirm my account balance. Unfortunately, I encountered some issues with the staff's responsiveness.

The front desk informed me that only Marcia, the manager, could provide the ledger. When I asked to speak with Marcia, I was told she was taking lunch at 11:34 AM. I found this unusual, as it was not yet noon.

Marcia offered to provide the printout I needed after a one-hour wait, despite my already being present in the office. I was surprised that a simple request would take so long to fulfill.

Throughout my interaction, I found Marcia to be unresponsive and displaying a passive-aggressive attitude. As a tenant, I expect more prompt and courteous service.

I escalated my request to speak with Lance, the business owner, after Marcia refused to provide the tenant ledger. Unfortunately, our interaction was unproductive and marked by a condescending tone.

Lance stated that a printout could not be provided and that I would receive an email once the ledger was ready. Given my past experience as a tenant and current situation, I had doubts about receiving a prompt response, as I have found the company to be consistently unresponsive.

As a property manager myself, I find it troubling that the company is unwilling to provide a simple printout or proof of a $0 account balance. This lack of transparency and accountability raises ethical concerns.

During my conversation with Lance, the business owner, I felt belittled as he scrutinized me. He accused me of being difficult, to which I replied that I intended to share my experience with others. Lance interpreted this as a threat, which I promptly denied.

I clarified that my goal was to inform potential applicants and tenants about the management company's business practices. After a brief exchange, Lance agreed to assist me. Within two minutes, he provided the requested printout, which I had spent 15 minutes asking for.

Along with the printout, Lance handed me a $1 bill, refunding an overpayment. Given his condescending demeanor, I perceived this gesture as an attempt to prove a point rather than a genuine display of customer service.

This experience highlighted the management company's inconsistent and unresponsive behavior, which I believe is essential for others to know.

Based on my experience, I would recommend that current and prospective tenants explore alternative management companies. The company's approach to customer service and business practices raises concerns about professionalism and integrity.

Jim S.

Orange County Property Management has been great to work was from the time I signed the original lease until Currently.

Their staff is very helpful and responsive.
I have been particularly impressed in working with Marcia Lopez. She has been incredibly helpful and very responsive to look after all of my rental needs!

Once again, I would gladly refer Orange County Property Management and Marcia Lopez to work with to any of my friends or family. I know one former neighbor and two current neighbors are also very happy with this management company.

Nothing negative to report at all.
Much thanks to Marcia and the staff at Orange County Prpoerty Management!

Sincerely,
Jim Sutton

Andy H.

This group has been amazing to work with! Tatiana is awesome. They have been extremely timely on all of their responses to me when I have asked questions. I sent a list of items needing repaired when we first moved into our property, and they had someone here the very next day. Not only were all of the repairs made, but the person they sent was extremely courteous, professional and thorough. This is our first rental home experience since we moved here from Texas 2 years ago, and I can say that if anyone has an opportunity to work with this company as an owner or tenant, you will not be disappointed.

Jessica C.

It was fast and easy to make an appointment to view the property. The agent, Brandon, was really nice. He showed me the units and answered all my questions. Brandon also responded in a timely manner to my emails. Leasing staff was also extremely helpful. Amanda explained thoroughly. Very professional and organized. I have the upmost confidence in this management company to be there with me through this exciting journey!

Anuar C.

I have been with this property management since 2019 and I am very happy happy with their service. For example, just yesterday (01/21/25) my bank requested a copy of my rental agreement. Of course I don't remember where i left the paper copy. So I called and Marcia was able to help me right away. She sent a PDF to my email immediately. Very happy with their efficient customer service!

Gabe U.

I recently had the privilege of working with Janet, she was very attentive, informative and professional. She streamlined the entire process for me and made the experience stress free and seamless. Highly recommend!

Hassan M.

Tatiana and her team delivered outstanding work! We were thoroughly impressed with every part of the process. They exceeded expectations multiple times, and I wholeheartedly recommend them!

shane R.

I am currently renting through OC property management and can personally say they are awful. We have been asking repeatedly to have them fix a few hazardous issues with our home just to have them ignore us. They show zero empathy for the fact we have a newborn with nails sticking out of the carpet and that’s just the tip of the iceberg. Hoping this review will help others avoid what they have put me and family through and maybe they miraculously call me back after reading this. Fingers crossed…..