AAA San Rafael Branch - San Rafael, California

Erik J.

Terrible service. I had a problem that might have taken me a max of 15 minutes. The first time I went in as a walk in with limited time and although I didn’t see anyone in there maybe somebody could help me in an hour. The next time I showed up after work just to see if anything might been available and I might have been there at 5:32 she said if I was only there at 5:30 someone could have helped me. They are open until 6. It seemed like she was more concerned about getting out of there early.

Guinevere L.

I am very pleased with AAA in San Rafael. I take care of registration and insurance needs here. The staff are friendly. The service is A+++. I would highly recommend them.

Adam L. F.

Other than getting ripped off for passport photos, $20!!!, getting an International Drivers Permit was really easy. I don’t blame the staff for being ripped off, the guy that helped me was awesome and over all the experience was really nice. I only paid because I was in a rush and going to Thailand that day. Wasn’t worth it, still got a ticket in Chiang Mai because I’m not motorcycle enforced. That ticket cost $14, only took 10 minutes out of my day, and they give me a receipt that allows me to drive without getting another ticket for 2 weeks to sometimes a month! The IDP I got cost over $40 after everything. 🤦‍♂️

Vic O.

As a rule anytime I've had a problem with the dmv, AAA has been right there to help me out perfectly

Mallory H.

After calling multiple times to try and reach a live person at the San Rafael branch, and after 15 minutes I was transferred to someone in Utah that then tried transferring me back to the local branch where I was then hung up on. I had a simple question about DMV services that if answered, would have informed me that I did not need to go in for an appointment that I had made. I had called at 9:05am on Wednesday, 6/12, and whoever the man working at the front desk at 10:30am that same day was extremely rude and dismissive when asked why they couldn't answer the phone any of the times I had called. He was unhelpful, condescending, and completely unprofessional.

marrissa M.

After 2 voice messages to an agent, 2 days later with no response and 1.5 hours waiting on the phone line to AAA, I decided to drive 10 miles to the closest branch..best decision! Angelo L. quickly and kindly helped me with a simple update to my policy. Sometimes the old school way of in-person is more efficient with your time. BIG THANKS, Angelo for a great customer experience.

Terry

Get an appointment and you are in and out. Specialist shout out to Josh. He was very efficient!

Al

Very nice place to get your dmv or registration errands done. The staff was very friendly and organized, and I received very quick service. Even had a nice conversation about the area since I just relocated.

Will come back in the future for my other vehicle needs.

Skip the dmv and go AAA.