Arrowhead Credit Union - San Bernardino, California

Okay, here’s a comprehensive overview of Arrowhead Credit Union, presented in a formal and helpful tone, suitable for someone seeking information about this financial institution:

Arrowhead Credit Union: A Detailed Overview

Arrowhead Credit Union is a well-established financial institution dedicated to providing comprehensive financial services to its members. Located at 575 E Hospitality Ln, San Bernardino, CA 92408, and easily reachable at 800-743-7228, the credit union operates with a commitment to personalized service and community engagement. Their website, arrowheadcu.org, serves as a central hub for accessing account information, applying for loans, and learning about their various offerings.

Services and Specialties

Arrowhead Credit Union distinguishes itself through a diverse range of services catering to individual and family financial needs. Their primary specialties include:

• Credit Union Services: Core banking services such as checking and savings accounts, debit cards, and online banking.
• ATM Access: Convenient access to cash through a network of ATMs.
• Car Finance and Loan Company: Specialized lending programs for vehicle purchases and refinancing.
• Financial Institution: A broader portfolio of financial products and services designed to support members’ financial goals.

The credit union strives to offer competitive interest rates and fees, reflecting its commitment to member value. They aim to be more than just a place to deposit money; they aim to be a partner in their members’ financial journeys.

Accessibility and Location

Arrowhead Credit Union prioritizes accessibility for all members. The branch at their location boasts a wheelchair accessible entrance and wheelchair accessible parking lot, demonstrating a clear commitment to inclusivity. The San Bernardino location is strategically positioned to serve a significant portion of the local community.

Member Feedback and Reputation

Arrowhead Credit Union currently holds 31 reviews on Google My Business, with an average opinion of 3.5/5. While some feedback indicates concerns regarding employee conduct and a perceived lack of personalized attention, the overall sentiment suggests potential for improvement in customer service interactions. There appears to be an emphasis on ensuring respectful and courteous treatment for all members, regardless of background. It's advisable to explore the reviews to gain a full understanding of the member experience.

Recommended Information for Prospective Members

Considering the feedback, prospective members are encouraged to contact Arrowhead Credit Union directly to discuss their specific financial needs and expectations. It’s recommended to inquire about the training and development programs for staff to ensure a consistently positive and respectful customer experience. Furthermore, exploring the website for detailed information on loan products, interest rates, and online banking features is highly advised.

Ultimately, Arrowhead Credit Union presents a solid foundation for those seeking a community-focused financial partner. Further due diligence is encouraged to determine if their services align with individual requirements.

👍 Reviews of Arrowhead Credit Union

Teresita R.

3/5

The bankers are careless and do not treat people with respect, If you are Latino, it is worse. Maybe there are nice working there, but we do not have a chance to choose who is good or bad. The worker should have a politeness behavior toward a customer regardless of whether you black,white or brown

Mr. M.

1/5

I went to open an account and I was immediately told they couldn't help me because I didn't have an appointment. Even after I told them I didn't mind waiting. Took my business to another credit union instead.

WILLIAM B.

1/5

It's really UNBELIEVABLE how modern workers just do not care. I was in line with about 5 people in line. Early in the day. There was 2 windows open BUT 10 ladies. They were just standing around smiling and talking. The line was getting bigger. No one opened. Finally an elderly women spoke up. They just looked at us through the window like we were zoo animals. They watched the line get bigger and bigger. After the lady said something a man showed up and appeared to light a fire under the women. They moved to work stations with as little effort as possible. Line getting bigger. Still 2 windows open. There is CLEARLY a management problem at this branch and NO senior employees who care. It's just so annoying. I honestly hate HATE having to see a human at the bank. You need to make things simple to do online, like getting a member number. You make it impossible. I sure miss when banks had professional classy people who pretended to care.

Daniel C.

5/5

I visited here earlier this afternoon, to handle an issue. "Dean" assisted me, and got the issue resolved in lightning speed. I wasn't in there for 7 minutes. Everyone here's VERY nice, and down-to-earth. I wish Citibank would follow this example. Yeah, Right!!!!!!! Thanks Again, Dean!!!!!!!!!!

Kenya C.

2/5

They lied about The Healthcare Heros account and everyone I have spoken to on the phone and in office are all on a different page. I've had at least 9 different people tell me something different. And your money being deposited on their card does not count as direct deposits. I wish they would of said something 7 months ago so I could of tried to change it. I am a Contracted worker, I can't tell them how to pay me. I feel they lied to get Healthcare workers to open these accounts, nothing they guaranteed has been. I had a totally different experience with OCCU. I am very disappointed in their services and it's had to get someone on the phone.

BeansNRice25

1/5

I came in about 80 min before closing to talk about opening an account. After waiting for about 30 min someone finally approached me and asks what I'm there for. I tell her and she looks away and goes to help someone that just got there. She's with that person for 5 min and never comes back for me. All other accountants that were helping others finished what they were doing and neither one came to help me. Now after talking to someone to announcein waiting, I'm told to wait. Well another person walks in and they go and help them. I don't know why they're ignoring me as I'm not doing anything but waiting and I'm not dressed like I'm homeless. I have no idea why I was being ignored. Horrible experience and horrible representatives. I'll take my business elsewhere since they don't want mine.

Sexy G. 9.

5/5

I came in on my lunch break for a replacement card and it was extremely hot. I was having a bad day and Cristy was very nice. She listened to my problem that had nothing to do with why I was there. I just appreciate the kindness when I was having a bad day. Give Cristy a raise if she has to be a counselor too. 🙂

Nancy M.

5/5

I was assisted by Angie Alvarez for a Car Loan. She did a phenomenal job helping me get approved and giving me all the information I needed. The way she explained everything was clear, and I am incredibly grateful she was the representative to assist me in my matters.