Chaffey Federal Credit Union - Upland, California

Lyle V.

Ridiculous bank. I was inactive with this bank for maybe 1 year and they closed my account without notifying me and basically stole the funds that were in the account. Pretty tidy little scam, you don’t use their bank for a little while and they get to keep your money.

Irene L.

Today went into this Chaffey C.U. This is my first time coming into this Chaffey. I used to go to the one on Azusa. Tricia, the teller assisted me today. Tricia was courteous, nice and very thoughtful. I conducted my transaction. She even wished me a happy belated birthday and asked what did I do. We had a very nice talk. After completing my transaction, she even reminded me not to forget my cane.

They even have coin machine. If you have alot of coins, check them out.

I would recommend this Chaffey Credit Union. Thank you Tricia for making my 1st visit very pleasant!

Chelsea D.

Current members leave this Banking institution immediately!! I don't know what has happened to this once great federal credit union but it has gone downhill. They no longer know what customer service at all and have new unnecessary processes to go through when the same exact loans can be obtained at other credit unions without.
My family members and I will absolutely never bank at Chaffey again. If you need to process a loan with Grace Linn I highly suggest going to another location immediately. What a cold and unfortunate experience.

Chaffey you all need to reevaluate your business practices if I can
go to a whole new bank (Schools First Credit Union) that l've NEVER had ties with or history and they proceeded
with the loan exactly as expected and finished within 2 days. You
all should be embarrassed
Goodbye,
-Never again

Dumpwater F.

CASH deposit at Chaffey ATM, 8 days later I still can't access it. Credit Union says they can see it in the system but will have to wait until released ... Excuse me but wait for CASH to be cleared? This isn't a check ...

Now I plan to take my business elsewhere. Sorry but when I don't get service in a reasonable time, I go to where I can get service in a reasonable time. Oh they will probably give me an excuse that 'our policy states"... Well my policy states "when not treated reasonably, go to a competitor" photo is from top of recipt

Richard G.

Overall bad experience with loan department. I received car loan through this bank. Right away I added them to my bill pay through my bank. I pay all my bills this way. Never an issue. After several successful payments this way, I received a call from them saying I missed a payment. I explained to them I paid it through my bank. They said their PO Box had been broken into and my check must have been taken so they gave me a "courtesy" waiving of my late fee and I made a payment over the phone. A few months later I received another call saying I was late. The same exact situation except for their box wasn't broken into this time. The said they never received it and I was being charged a late fee. I called my bank who said they sent 2 checks for some reason. Both had been delivered according to their records but neither one was cashed. Chaffey said they didn't have either and insisted on charging me a late fee. I had my bank cancel those checks and had to fight to get them to wave the late fee. Which they ultimately did. I went into the bank directly once to make a payment. I was told I couldn't pay with a debit card unless I was a member of their bank. I was told to go outside and withdraw the money from their ATM. Why is the ATM attached to the bank different from the machines inside the bank? Of course, I couldn't take out all the money in one transaction so I had to pay their ATM fee twice. Then stand in line again to be helped by a not very friendly teller. So I started calling in to pay over the phone. Eventually I asked to be set up for automatic payments. I was told over the phone they would take care of that for me. The next month, I got a call saying I was late again. I called them and explained the situation and was told I was supposed to send a form into them authorizing the auto payments. I had never received that form and wasn't told about it the day I asked to be signed up. Most of the time when I called, the person I talked to sounded like she was having a bad day. Not friendly most of the time I called in. Due to the unfriendly customer service and unnecessary headaches trying to make my payments, I would avoid this bank at all costs.

Sunshine L.

I've been helped in this bank every time I've been there. I have to mention I don't bank with Chaffey Federal Credit Union but a different Credit Union Bank. I moved to Upland 10 years ago and the Credit Union Bank I go to is in Monterey Park. I love my bank too but I'm old school...why change banks. Anyway when you bank with a Credit Union Bank you can go to any Credit Union Bank like you all know. L.A. traffic is crazy and when I need an emergency banking$$ situation a.s.a.p. this bank has always made it come through. Thanks guys. Staff is professional and always kind. I noticed these reviews are over a year or so old and I'm sorry you had a bad experience here. Last time I was here was 2 months ago and I like usual had good costumer service. Very friendly and kind young people working at this place. This is the only bank I go to in the I.E..

Vernize P.

One of best Credit Union around..

San T.

Bad bad customer service. We were lied to on a couple different situations. We were never reimbursed. Only had 2 months before we left. Priscilla at the Rancho branch was our only positive experience.