Alta Vista Credit Union - Redlands, California

Sharlena C.

Great people. I specifically appreciate Alice for always having a warm greeting and taking good care of her customers. She recently noticed signs of a scam and saved a customer from becoming a victim.

Ben B.

I’ve been using AVCU since 2009, and I’ve had nothing but positive experiences with the company and staff. Mrs. Jackson especially has been fantastic to work with for loans and additional banking services.

Stephanie V.

I am writing this review to express my utmost gratitude and appreciation for the exceptional service provided by Benjamin Lopez. From the moment I approached the bank seeking assistance with my credit repair, Benjamin went above and beyond to guide me through the process and ensure that all my needs were met. He exhibited an exceptional level of expertise and knowledge in credit repair strategies, took the time to thoroughly explain each step of the process, ensuring that I understood the impact it would have on my credit score. His patience and willingness to clarify any doubts or concerns I had made me feel confident and supported throughout my journey. Not only did Benjamin possess comprehensive knowledge, but he also displayed an outstanding commitment to helping me improve my credit. He proactively researched my credit history and proposed tailored solutions to address any issues that were holding me back. His dedication and attention to detail in identifying opportunities for improvement were truly impressive. Benjamin showed genuine interest in my financial well-being and took the time to educate me on various financial management strategies, empowering me to make informed decisions for my future. In addition to his expertise and dedication, Benjamin consistently displayed excellent customer service skills. He treated me with utmost respect and professionalism, ensuring that I felt valued as a customer. His friendly demeanor, patience, and willingness to address all my inquiries made every interaction a positive and pleasant experience. In conclusion, I wholeheartedly recommend Benjamin at Alta Vista Credit Union to anyone seeking assistance with their credit repair or any other financial matters. Their dedication, expertise, and exceptional customer service set a standard that truly surpasses expectations.

Thank you once again, Benjamin!

guy C.

Hi, I, Guy Chandler had a professional relationship with Benjamin Lopez. He is in charge of special accounts. I communicated to him I will work with him so he wouldn't turn me over to collection and a additional fees. I received my inheritance and have now paid in full. Thank you for working with me. He is a man of integrity and I highly recommend his services. Sincerely, Guy Chandler

Jon M.

If you're looking for the best Credit Union/ banking institution in the Inland Empire you found it! Customer service starts with a sincere smile & welcome from Alice. I had a lot of questions before I opened an account. All of the staff that I talked with did an excellent job of addressing my needs & concerns. In my life I have always looked for mutually beneficial situations in the deeds & actions of myself & others. I believe that Alta Vista is working with me as a partner for the best possible outcome for us both.

Carlyakaj

I have had an auto loan with Alta Vista for about 3 years now, they have been wonderful from the start, my family has been with this credit union for many years. With today's world/economy times have been really rough for a single income family of four. Alta Vista and especially Benjamin Lopez has been so kind-hearted and gracious with my situation, making me feel seen and heard. Any other bank would have faulted me or dropped me completely with the financial hardships, whilst Ben continued to cooperate with me and hear what's happening in my life, and we always have a goal in mind to get things achieved. Again my family has had this credit union for many many years, and we all continue to say how lucky and fortunate we are to have them for support, moreover I am forever grateful for this company. Thank you guys at Alta Vista, and to a great degree Thank you Benjamin Lopez!

Bonnie D.

I tried to close my accounts in 2019 to go overseas and work with US military as I have done for 20 years. I was told I must talk to a Ms Stephanie. She told me I could not close my accounts but had no explanation! I tried countless ways to access my app, contact by phone with 14 hours time difference, letter to the President and emails. No Responses!!
Now, in 2023, Mr Benjamin Lopez replied to my phone call and very professionally and efficiently closed my accounts!!! It took a scam via Discover credit card paying my Alta vista account incorrectly that over drew my accounts to obtain a real person to help me close the accounts! I have lost countless money due to this criminal act.
I hope the CU rewards Mr Benjamin Lopez!!! He is a valuable, honest and conscientious employee. Wish the world and CA had more people like him!!!
The CA business entity needs to investigate these criminal actions!!!
Bonnie Derby

God I. G.

Alice Mitchell at Alta Vista Credit Union is the best. She is always the most welcoming, knowledgeable, and just plain wonderful person to deal with at the Redlands Branch. She's been there for as long as I can remember (which is rare in banking) and I hope she never leaves. Thank you Alice for your many years of outstanding service and for being the wonderful human being that you always are. Alta Vista is lucky to have you and so are it's members.