Human Interest - San Francisco, California

Niyeti S.

We've loved using human interest for our small business! They've simplified and automated the 401k process for us, and were one of the more affordable options out there. They also integrate seamlessly with our payroll provider making it extremely easy to use.

The customer service feature is a little difficult, although we've been assigned a Representative they haven't always been responsive, and then we had to work to get someone else, but other than that it's been a great experience and I would recommend!

Supps B.

TERRIBLE COMPANY!! As a consumer and customer of this company this has been the worst experience possible! If possible I would rate it negative value. Since 5 months I have requested a rollover and the company is unable to deliver a check of my funds to me!!! I yet don’t have access to the funds and lost time on growth. The CSR is unable to track your funds. They refuse to pay for tracking services and are nickel and diming me! The first time I have heard the CSR asking for the customers UPS/ FedEx account number and I need to pay for overnight delivery. That’s the only option they will entertain at my expense. I have worked with several companies- Fidelity, Vanguard, Empower etc not experienced such terrible service and customer relations. I wish I had read the reviews earlier and would not have ever invested with them. Stay away you’re better off investing elsewhere! Some small startup that’s good for companies not the actual employees of those companies!!

RiverBlue F.

Human Interest has been a game-changer for our 401(k) offering. The platform is intuitive, cost-effective, and seamlessly integrates with our payroll system, making retirement planning easier for our team. Their customer support is responsive and knowledgeable, ensuring a smooth experience from setup to ongoing management. Highly recommend for businesses looking to simplify and enhance their employee retirement benefits.

K K.

Human Interest provided easy 401K set-up for our start-up business, completely integrated with our payroll software. A diversity of investment options for our employees and low fees. Customer service has been excellent. Highly recommend!

Rob E.

I had high expectations when choosing Human Interest, but unfortunately, my experience has been less than satisfactory. Customer service is a major area of concern – they are difficult to reach, and response times are consistently slow. When I do manage to get through, the representatives are often unhelpful and unable to provide clear, concise answers to my questions. This lack of availability and responsiveness has been frustrating, especially when trying to resolve urgent matters.

Moreover, their billing practices are inefficient and have led to unnecessary complications. Despite only utilizing their services until the 3rd of the month, they charged me for the entire month. This overcharge was not addressed promptly, and resolving the issue has been time-consuming. The lack of attention to detail and transparency in their billing process reflects poorly on their overall service.

Overall, I would not recommend Human Interest to others. There are clearly better options available for those looking for reliable customer service and accurate, efficient billing practices.

Curtis B.

Retirement Planning is critical. Human Interest has given me the unique opportunity to restart and reshape my retirement as a small business owner. The process simply and inexpensive. I would highly recommend it.

Lauren L.

I am deeply frustrated by the ongoing issues we've faced while implementing a 401K plan with this company. What was promised to be a smooth and straightforward process has turned into a nightmare. Over the past two payroll cycles, contributions have been processed incorrectly, leaving me with a significant mess to untangle—right at year-end. To make matters worse, their customer service team is unavailable during the final week of the year, leaving me without support to resolve these problems. As a business leader, this situation undermines my ability to confidently manage payroll for my team, and I find it incredibly disappointing.

S B.

From the start, they have been communicative, helpful and clear. I seldom have to wait more than a day (usually less) to get a response. Our account rep (I.S.) is spectacular! So glad we went with the recommendation from our friend.