Modern Real Estate Shop - Claremont, California

Stephan B.

UPDATED: Please read my review through. A failure at every level.

Unresponsive. Not sure if they're understaffed or just know that tenancy laws are stacked in their favor, but man...

They took forever to respond to requests for repairs. They made absolutely no effort to repair a fence our neighbor's dog had destroyed for YEARS. It was only resolved once the actual homeowners thought they wanted to sell the place, and even then the homeowners had to physically see it before modern fixed it.

They hired the worst painters to paint the exterior of the house. They broke lights, knocked physical features off the house, painted the windows, and left a ladder and (presumably rented) compressor at the property and never came to get them.

We tried to contact them to notify them that we found a termite walking around on our dinner table and they never responded. Almost entirely unresponsive, and they will not schedule telephone calls.

Move out has been an absolute nightmare, and it's still ongoing. We attempted to notify them of our non-renewal and try to negotiate early move-out so the owners could get in and start working on the place. It took them a week to actually respond. When they actually responded, they said it was our fault that the move-out date was later than we had wanted. Then they tried to charge us an entire month's rent for the extra 5 days instead of pro-rating it.

They failed to notify us in writing of our right to be present at the move-out inspection and refused to arrange a time for the inspection with us, despite scheduling it two weeks in advance and in spite of our repeated requests. This is a right under civil code section 1950, so there's that. They actually lied about the whole thing several times (I have the receipts).

We got an emailed letter on the 20th day after move-out notifying us that they had sent our deposit to the landlord and when went to their office to discuss the matter, the owner told us in the most polite, corporate tone, that they didn't owe us jack. She refused to provide a copy of their inspection report, said that it wouldn't matter to us, and said that all future issues should be directed to the home owner. Apparently they were so bad at managing the property, they got themselves fired. It turns out they tried to recommend $7,000.00 in repairs to the house which we left in excellent condition after 10 years.

I can't find enough bad things to say about Modern Real Estate Shop and I am concerned for the negative impact that interactions with this company may have on the lives of other people. If you are renting from Modern, read CA Civil Code section 1950, only communicate in writing, and get out as soon as you can. They're about as bad as they come.

And to Damien and Mia, shame on the both of you.

Roman R.

As my wife and I were looking for our dream home, I was referred to Dene by a close friend of mine. She not only found multiple homes within our budget, but she was extremely responsive during the whole process and made it seem effortless. She showed us 11 listings, which all were within our price range and extremely beautiful homes. Unfortunately we couldn't buy all 11, but we finally narrowed it down to 1. We were able to make an offer lower than the listing price and secure our now dream home. Thank you so much Dene!

Zachary V.

Its not an easy process to find a place to rent when you are a single parent. Over the last 13 years, I have rented a condo, and later a house with Modern Real Estate Shop and had really positive experiences. They’ve always had friendly and helpful people in the office. Now I’m in the market to purchase a condo, and Mia and Dene have walked me through each step of the process. They’ve patiently explained everything I need to know. I just wanted to share my appreciation and pass along a good recommendation to anyone who looking for it!

Mikayla S.

If I could give more stars I would. This was and IS an amazing company to rent from as I have rented from them for many years. Lauren is amazing to work with seeing as she is always on top of everything and very communicative all the way through. Any time I’ve needed anything they’ve been extremely friendly, respectful, and beyond professional. It’s nice to work with a company that really cares 👍🏽👍🏽

Dylan D.

Modern Real Estate Shop helped me increase my monthly rental income by keeping up with the rental value for rent increases, keeping great renters for over an average of 5 years at a time, I was able to purchase 4 more income properties. I couldn’t be where I am today - financially stable - without all their Real Estate experience. Don’t go anywhere else. They know what they’re doing and they do it well. Special shout out to Cheri Jacques who has helped me every time I had a question or needed an inside view of the market for the past 10 years. Thank you Modern Real Estate Shop.

Candie A.

I am so delighted with the EXCELLENT SERVICE that is provided. My properties are all so well managed 24/7. The staff is so professional and are always there to help! Cheri is just AMAZING♡♡ I always know she'll help me regardless what day and time it is. I highly recommend this Fantastic Company to manage any and all of your property needs!

Clarissa M.

Hands down best experience working with Dene Crayton! She made our transition into our new home the easiest it could possibly be. Don't think twice when working with her or this company. Thank you Modern Real Estate for being the best in So Cal! My family appreciates you.

Jonathan S.

After trying a few agents I was refereed to Dene from a family friend. I was not disappointed AT ALL. Her quick response time, professionalism and attention to detail are some of the attributes that truly make her stand out from the bunch. She always made us feel as if we were her only customers. I would highly use her again when looking for another investment property and have already referred her to a few friends. Thank you Dene for all of your hard work it does not go unnoticed.