Hawthorne/Stone Real Estate - San Francisco, California

Ms. E.

Although I enjoy where I live for the most part, my apartment has constant issues that aren't fixed. My building always has it's water shut off like every month (practically all day) and the dryers are never cleaned, which leaves a horrible smell on my clothes. They increase my rent so much, and I don't understand why when my apartment and building has so many problems. What am I paying so much for when nothing gets fixed? Overall, I like where I live, but it could be better.

Daniel R.

I had a pleasant experience with Panthika Lilittham for the most part. However, after a long day at work and stress due to the moving parts of my life and nations uncertainty, I misread the directions and locked the doors to the units that I went in to view at 757 Jones.

I apologized, via text twice, as she reached out to me after I had left to ask if I had locked the units behind me. She goes on to tell me that the instructions stated not to and proceeds to comment about what a big issue I've made for them and now they have to cancel the evenings showings and the next day too. Mind you, this is the first place I looked at launching my apartment search and certainly the first time I've toured an apartment alone (due to COVID-19).

I can't possibly be the first person to make that mistake and if I am, then I'm not sure why the property manager wasn't there with keys or the leasing agent with a back-up plan. That doesn't seem very organized or reflective of a proper and professional property management/real estate company.

Needless to say, I won't be applying here as I'm in fear of retaliation/being rejected solely on the basis of having made a simple error. Discrimination of this sort won't be tolerated.

Best of luck filling your vacancies.

Hafeed K.

Professional team of property managers. Haven’t leased from them. But negotiated a lease and they were very accommodating and helpful on all element of lease and tenant improvement.
We missed a great chance due to change in business location .

beverly R.

This management company is top notch! I've lived in a bunch of different spots in/around SF, and I have to say this one takes the prize. They're quick to respond to issues, very pleasant and helpful, and I just appreciated being a tenant with them, which I'm not sure I can say about anyone else. Special shout-out to Maggie St. Germain, who is definitely an asset over there! I highly recommend Hawthorne-Stone

Brian S.

Was a little nervous at first but everything turned out ok. They were able to work with me through some issues unrelated to anything they did and around my demanding work schedule. Very appreciative.

Kunaal A.

Constant construction noise without any remediation or respect to the tenants. They make their residents unable to work from home or live in habital residents.

They used a banked rent increase scheme to try to push minority residents out of a building that they've lived in for decades with their families.

They address hallway carpets before they address earthquake retrofits which puts everyone's lives at risk.

Jeff S.

Great experience dealing with Kevin and the whole staff over at Hawthorne Stone. Would highly recommend to anyone in need of their services.

Jared M.

Terrible management company. Came to pick up keys and wouldn’t let me use their bathroom.