Optimum Professional Property Management, Inc. (AAMC) - Irvine, California

Steve C.

Our Community CC&Rs:
2.16.5 Prohibitions on Installation. No Authorized Antenna or any other device may be installed in the Corporation Property, including landscaped areas and exterior surfaces of the Condominium Building (such as the roof, fascia, and exterior wall surfaces).

Optimum:
Hold my beer....(see pics)

I've been dealing with this for 3+ years and they still refuse to enforce the CC&Rs for certain residents. We live in a condominium complex but they allow certain residents to act like they live in SFHs. These are not security cameras managed by the PM, they are residents' personal cameras facing common areas. Imagine being recorded every second you are in your own community, not by a certified/licensed property manager but random individuals who then only share the footage with their 'friends.'

Maren C.

I had a leak come through my kitchen ceiling on Christmas Day. Michael Claypool, my HOA's community manager went above and beyond in the emergency. It's now a month later and I've been waiting for my ceiling to get fixed. It's been a lot of back and forth and for a while it was hard to get ahold of someone at Optimum. One day Vicki S. took my call and though she is not assigned to my property, she took the time to listen and helped me sort everything out. She did not have to do this and I definitely want to give her big props because I felt heard and understood- that's honestly not a small feat with how things are these days. Thank you so much Vicki! And thank you to Michael!

priya A.

This is the worst property management service I deals with. They manage submit court in Anaheim hills. I have to complain for 3 years to fix rain water leak in my garage. They fixed it but will see when it rains if it is really fixed.
Hot tub hasn’t been working for couple of months, I have been complaining every other week and they act like it is working. They will charge you full amount for amenities but won’t provide. I regret doing my research before moving into this facility. Do your research before purchasing or renting property that is managed by optimum management.

Carrie S.

Horrible Management company none of their staff follow our CCRs , Davis Stirling Civil Law for HOA, or their own Contract. Manager sends fake "Violation Letters". Manager does not follow our HOA Common Area Rules. Manager drains our HOA funds for their Vendors and their fake advice, hitting "completed" in Manager's "Owner Portal", and does nothing. This is the worst HOA manager you could find, power trips. This Manager took possession of our private property storage single keys, calling it Common Area. Board, you need to fire OPPM. Unethical to take Reviews and throw your attorney at Members like we are the enemy who may question your great errors.Oh yea? Your office aleady transferred me to everyone in this office, then your attorney sent me a nasty letter saying I wrongly contacted everyone in this office & proceeded to unethically drain our HOA funds to humiliate and call me legal names, this office bullies HOA members, gaslights, flat out reports requests are completed and nothing is verified completed, you treat member owners like we are fools. I tried resolving and manager never once follows Davis Stirling Rules of HOA procedures of Notice or Hearings. No improvements over this last YEAR of me trying. I will let our Board know, it is up to them to hire a good HOA Manager who follows Davis Stirling, Manager's Contract, or CCRs, this is all I am asking Manager to follow HOA and even our own Common Area Rules, they don't. No HOA Professional experience here. Unethical how managers drain our HOA funds. Boards, this company is not a good HOA Manager!

Carol A.

Our community has had the worst luck with this Property Management Company. We’ve had three different managers in the last two years so there’s no continuity in addressing concerns. No replies to emails or phone calls. No follow up with maintenance requests. Even if a concern is looked into, it takes literally months for quotes. Now we find out they haven’t been paying for the trash pick up for the past three months. Very unprofessional company. Look elsewhere for your community needs.

Caterina P. (.

Being a long time homeowner, I've had many varying situations where I needed immediate help from Optimum PM. With each and every call and/or email, be it simple or intense, like pipe leaks from inside my walls, I've had quick responses and genuine care from Jackiee, Matt, and Charles...Charles being the BEST Community Manager we've ever had. These three each have been very professional yet also very caring and sympathetic on a personal level, thankfully. If having to deal with long intrusive home repairs isn't traumatic and invasive of your personal space, I don't know what is! So, I have the utmost respect for them and owe them many thanks for their speediness. There is nothing better than the peace-of-mind knowing that you'll be taken great care of, and quickly, by your Property Management if the need arises. Optimum Professional PM IS the optimum!

Daniel H.

Our HOA board has been very pleased with our choice of Optimum, in large part due to our Community Manager, Elizabeth Calderon. She is amazingly competent, super responsive, unfailingly polite, and handles difficult owners with aplomb. We honestly are not sure how she juggles all of her responsibilities, but makes it look effortless.

Just I. L.

Bad service comes from upper management down to the woman person who answers the phone. Big or small, it's no excuse to be lazy and not help answer questions. Just straight-up lazy or not having knowledge. You don't need to replay and say I apologize and email us back yada yada. Just fix or fire the problem. Many similar negative reviews. Get a clue. You are welcome.