AAA San Jose Almaden Expressway Branch - San Jose, California

joshua A.

The number of people in this office ready to tell you "no" about everything and forward you to their call center department is a gross waste of my monthly payments. I waited 25 minutes for an insurance person, saw my name switched to a DMV queue, clarified this change because I was concerned about what help I would get and was told that the insurance people needed to go to lunch and the DMV would have to help me. There was no help. They immediately told me they couldn't do anything and that I would have to call in over the phone.

As an organization, I think its asinine that I have to auto payment for every single individual policy on my account. I thinks its horrible that they are paying people to provide no support. And it makes no sense to continue to paying a monthly for customer service that is non-existent. The amount of money spent to cover worthless overhead is beyond frustrating. 15 years a member and when I finally needed help, I get the run around. I sincerely hate AAA and this branch really added insult to injury.

kirsten N.

Friendly professional and helpful.. no long wait either and
big comfy chairs to sit in while waiting..

Andrew L.

Went here after the DMV said 2 1/2 hour wait and gave us a short stack of papers with little info on what to fill out. Should've just came to AAA in the first place. Dereck and another gentleman were incredibly helpful and welcoming. They answered all our questions, helped us fill out all the forms, and double or triple checked our work when needed; all with a smile. Our experience here was a prime example of what good customer service is, I'm happy to be a valued customer of AAA.

Lisa N.

I’m writing this review for Micah on behalf of my mom. She was calling AAA this morning and had an amazing experience! She spoke with 2 different employees there and every one of them was incredibly friendly, helpful, and accommodating; especially Micah. He was enthusiasticly assisting my mom to change the existing auto insurance and all my mom’s concerns about changing auto insurance completely resolved. Couldnt ask for a more professional and quick experience! I would highly recommend Micah and this location.

Cherie D.

This particular locations has the best employees! "AJ" and "Kat" in particular! I was treated far beyond my necessary needs! Patience, compassion, humor and professionalism! This just made my day and helped because there is challenging parking at this location and the added pouring of rain was not helping. Being treated with such EXTRA care from these two employees was a sweet and comforting experience you don't often see in other organizations. Thank you AAA for having a fabulous crew of employees at this Almaden location!

Ro A.

Team members here are always friendly and helpful. Their DMV services team are excellent and they know their stuff. I am always able to get my transactions done. I ❤️ AAA!

R R.

The service quality at this and virtually all other branches have gone down hill drastically over the recent years. They focus more on boosting sales and profits than customer service, which is worse than horrible. The staff are poorly trained, unmotivated, rude, lazy, clueless, incompetent, or at best, apathetic and robotic. The management seems walk around with a business model "Do the Minimum". Overall, AAA membership is not worth the money anymore (low in value). I cancelled my membership a long time ago but still receiving unsolicited material trying to sell membership, despite my numerous requests to stop those junk mails.

Linda L.

The Lady who stays on the left side of the counter was so rude, without asking any question she assumed I’m Hispanic (which no problem) but looked like she didn’t like Hispanic people that’s why wanted someone to help them if they spoke Spanish, and after going back and forth with her on my questions she still didn’t want to help and wasn’t helpful unlike other employee. She was really offensive.