Call Federal Credit Union - Chester, Virginia

Call Federal Credit Union

Una cooperativa financiera con una larga historia de servicio a sus miembros

Dirección y contactos

Address: 10712 Iron Bridge Rd, Chester, VA 23831

Phone: 8046031105

Website: callfederal.org

Especialidades

Federal credit union, ATM, Business banking service, Car finance and loan company, Credit union, Financial institution, Mortgage lender

Otras características

Entrada y estacionamiento accesibles para personas con discapacidad

Opiniones

Esta empresa tiene 58 opiniones en Google My Business

Media de opinión: 4.8/5

Personas que han estado allí han mencionado que recibieron un excelente trato y que los miembros del personal fueron amables y atentos

Algunos han mencionado que las tasas de interés son muy competitivas y que el proceso de préstamo fue rápido y sencillo

En general, las personas están satisfechas con los servicios ofrecidos por Call Federal Credit Union

Características clave

• Experiencia de miembros
• Competitivas tasas de interés
• Trato personalizado
• Atención al cliente
• Seguridad financiera

👍 Reviews of Call Federal Credit Union

Heidi W.

5/5

I got a great auto loan rate and it was so easy to join! Everyone I talked to was friendly and kind. I felt welcomed every time I entered the branch and my loan officer (only spoke with him on the phone and through email) was wonderful at explaining all details of the loan in a way I could easily understand.

rhonda G.

5/5

I enjoy the exceptional service provided at the Call Federal Credit Union Chester Branch.

Deborah M.

5/5

I recently had to visit the location to take care of a situation. The team member was extremely knowledgeable and went to coworker to assure she was covering all areas for me. She went above and beyond by doing an extra step that I would have had to get done. Realizing how difficult it was for me to revisit the loss of my Mom in handling this, she was so empathetic and showed genuine respect for my emotions. True testament of the customer service I have always received at this location.

Mz P.

5/5

I always have a wonderful customer experience when dealing with this branch, as well as the Richmond location. Very friendly, knowledgeable, polite, and in my case recently, empathetic staff. I am always treated as though I am a member, regardless of the nature of my visits. I have been a member since college and would not look at banking with another credit union. Thank you!

Loretta M.

1/5

Love this credit union overall, but all branches are not consistent. This location has people who are efficient, but never above and beyond, or relational. VERY transactional. Order takers, not consultative. Robotic almost. They never use your name or thank you for your business. I went in to have a form filled in that simply required a 3rd party to verify that they had viewed ID documentation, since alot of places are still shut down with covid. The instructions said a banking professional could serve as an authorized representative. They were very lackluster and looked as if I bothering them. Ultimately the Teller went back to ask the Manager of the branch (sitting in the first office, with the worst body language) declined to help me. If you provide notary services, this is within the same context, being a witness...I worked in banking for years, and I would have atleast come out of my office, and/or looked up the clients relationship to see their longevity and/or relationship... I don't mind a choice not to fulfill the request, as much as the body language and lack of warmth in the customer service really annoyed me. I will take the extended drive over to the Hull Street location prior to visiting this location again. I also went right across the parking lot to Atlantic Union Bank where I received stellar SERVICE and they were able to help me with my form need.

Kyle K.

3/5

Always been a great location for support, unfortunately today's visit was not that. Came in to cash a check and to get cash for five bucks in change I had in my center console. Brittany, let me know that she would not exchange the five bucks in change and to go to a different location. Rushed out the door into her Sentra and went to lunch at 1230. Hope my next visit is better.

Daniel C.

5/5

Always a friendly greeting, and they give you their full attention for your visit. Very professional and a great atmosphere

B H.

5/5

Markel was very professional and proficient. Brittany greeted me at the door and made sure my needs were tended to promptly.