Renters Warehouse Richmond - Glen Allen, Virginia

Janneth R.

Our property manager is the Ms. Rocio (orange squads), we changed our property manager, because our previous one never responded to our calls, taking advantage of us not being close. Ms. Rocio responds quick to all of my concerns and questions. There was an error charge on our billing statement and she was quick to resolve it and she kept us updated on the progress. If you need a reliable dedicated property manager Ms. Rocio and her team including Mr. Rhey is who I recommend.

Harry C.

I had an excellent experience with David's customer service! He expertly guided me through both the application and rental agreement process, ensuring I was well-informed every step of the way. I truly appreciated his consistent updates, which helped me stay aware of the progress throughout.

Mckenzie C.

Horrible experience at this place. I would recommend never renting or going through a process with this company. They will make you pay , send you a lease and then minutes later tell you are not given the house do to other individual receiving the house. This place is a money scam. Secondly, they are horrible with communicate and do not answer all your questions when asked repeating the same thing.

I paid over 3k in 3 hours for them to tell me another individual got the house. HORRIBLE customer service and experiences.

I will tell anyone that wants to go through this company to never do it. I am laughing at the fact they asked us if we would like to be put to another rental house on the list they had.

Brooke P.

The ONLY reason I gave two stars is because at least the leasing representative, David, has been somewhat communicative (even though it's ME who has reached out to THEM and NOT the other way around). We applied for a townhouse in Short Pump, which needed some things done to it prior to moving in (holes in walls from TV mounts, painting, cleaning, etc.). We were told those things should be taken care of, but no confirmation and nothing was ever done. We also were told the owner may want to sell (which we inquired about), then later we were told the owner owns with his brother, who may instead purchase from him. VERY unclear on what was happening, and it was too ambiguous for us to stay committed to renting it out and schedule a move.

Then, after we cancelled our application, we have STILL not received our refund of $30 for the pet screening company (this has been well over 2 months now). We did get our refund for the application fees fairly quickly, as promised. We were told because the pet screening company was a third party company, that there was nothing they could do about it.

It's very exhausting to be given the runaround about $30, so I asked if they could please just reimburse us on their end and work it out with the third-party company THEY HIRED. I still have not gotten a response back or a clear message as to why my money hasn't been refunded. At the end of the day, it's not the $30, it's the principal of it and the lack of communication.

I would not recommend renting from this company, as it seems a bit shady after all the conflicting information we were given.

Crystal T.

Excellent customer service from David! He guided me through the application and the rental agreement process. He also kept me updated, so I knew what stage of the process I was in.

Their application process is in-depth and that is what I expect from a legitimate property management company; it was reassuring. Over the years, I have rented on and off post, and this was the smoothest rental process I have experienced.

Thank you!

Brandon D.

Call before you try. They let me see a property, said it was available so I put in an application, paid the fee, etc to be told the next day that they’d already rented it and removed it from their site. They could have saved me the $55 and just said it wasn’t available. Everything else they had was a LOT smaller and not worth it.

Updating to 2 stars since they keep messaging me about it after sending me a refund for the application fee. I still think they need to update their process. If all they were waiting for was the deposit, and the person had already signed the lease, it should not still be listed.

The property management company for the location I did rent took down the listing I applied for as soon as they offered me the property. I was told I had 48 hours to sign the lease before they relisted it, but it was actually taken down.

Heather H.

We are new tenants with this company and I can tell we are not looking forward to the next 2 years, but we will get through it. We had a slum lord before and we made sure we took the proper steps to protect ourselves and we did get our full deposit back. The house we left was in perfect condition, now we have to come here and do same. With no AC our downstairs kitchen and living room is over 90 degrees. We have a baby too and he can’t take the heat so it’s really hard to unpack and get anything done because he gets sick in heat. We were told they were bringing us portable ACs until the AC is fixed and that did not happen, has not happened...
the walls the ceiling fans nasty every single blind in the house nasty. I’m not even gonna try and clean I’m just gonna replace them myself. The house smell like nasty wet dog and we keep finding black dog hair on our baby us everywhere in house. I really thought the house would be cleaned like the one we left. But that never happens I guess. I have so many pictures but just to give you an idea....

Themedia B.

It was such a great pleasure working with Jason. He answered my questions and helped me understand the application process for the company. He keep me updated and was very easy to work with….Any time you are looking for a home and need a trusted rental company seek out Jason at Renters Warehouse Richmond…Thanks Jason ⭐️⭐️⭐️⭐️⭐️