Property Management by garrett - Newport News, Virginia

Lisa H.

The realtor, Greg Garrett exploited an older couple by taking $4,500.00 for a vehicle valued over $12,000.00 without providing them with the necessary documentation. He takes advantage of seniors and also did not provide a letter to the sellers. His actions demonstrate a lack of trustworthiness, and I would not recommend him for any business,

Catrina J.

I am writing to formally express my dissatisfaction with your current rental application process. As a prospective tenant, I am deeply concerned by the requirement to submit a full application, including sensitive personal information and a non-refundable fee, before being allowed to view the property in person.
This practice seems unreasonable and places an unfair burden on applicants. Making a decision about where to live is a significant commitment, and I am not comfortable proceeding with a process that forces applicants to make financial and personal commitments without first having the opportunity to see the property. While photographs and online descriptions can help, they are not a substitute for an in-person viewing, especially when considering how important a decision like choosing a home is.
I understand the need to filter out non-serious applicants, but I would urge your company to reconsider this process. Perhaps a more reasonable approach would be to allow potential tenants to view the property first, or at least provide a refund option for the application fee if the property turns out to be unsuitable after viewing. Such policies would not only make the process more transparent and fair, but would also help build trust with prospective tenants.
I would appreciate it if you could address these concerns and provide a response detailing whether there will be any changes to this process moving forward. I hope to see improvements in the way applicants are treated, as it currently feels overly restrictive and risky..

Catrina

Keith F.

Don't rent or purchase from them they're racist I have A1, credit, good income, and even offered to pay my rent up 6 months in advance and they denied me to rent property at a certain location but offered to rent me in the locations they saw fit for a married black couple.

Trey B.

The staff here have terrible communication. The property managers never answer nor will call you back. The lady at the front desk is always rude on the phone and never helps. Highly recommend going with a different company.

Nicole W.

I have had nothing but the best experience with Greg Garrett and my property manager, Valerie. I had a maintenance order that she handled fast and efficiently. She has responded quickly to questions. For my latest renewal, I know that she has both the renter and owner in mind for the best service. I am very happy with my experience with both GG and my manager. Seamless transition!

Jamie M. S.

I have used Greg Garrett property management for several years and would highly recommend them. I find them to be a very honest and transparent company. Anytime there was an issue with my home they rapidly got contractors in to make repairs for a fair and honest price. Additionally, they worked hard to find me quality renters. My latest property manager is Christina Jones and she is an excellent communicator, very responsive and works very hard to facilitate and coordinate appointments with me, the tenants and different contractors. I very much enjoy working with her and would highly recommend her as well.

Carol C.

As a vendor (One Stop Cleaning, Carpet Care & Home Services), who works with Greg Garrett Property Management and all of their property managers, I love how easy it is to reach anyone I need to during business hours, whether by phone, email or text message. For each property, I have one point of contact. They are ALL genuinely nice people to work with. If there are any issues, it is easy to work with GGPM to resolve them. Thank you, Kristie, Butch, Valerie, Brittany, Kimberly & Megan! We appreciate your business and thank you for trusting us to take care of your homeowners' properties.

Amanda J.

We have been renting with Greg Garrett for about a year and Christina Jones has made both move in and move out as easy as possible. If we had an issue she addressed it and made sure that we were satisfied with the work and the service. Having their website access with auto pay was so convenient! And Christina was always willing to work with both us and the homeowner to make sure we were all happy! A few times I had the pleasure of working with Butch and he was so helpful and gave me great information and worked with me to solve any issue or question I had! It will be hard to leave