1st Advantage Federal Credit Union - Newport News, Virginia

Introduction to 1st Advantage Federal Credit Union

For individuals and businesses seeking a financially secure and reliable partner, 1st Advantage Federal Credit Union presents a compelling option. Located at 12891 Jefferson Ave, Newport News, VA 23608, and reachable at Phone: 578772444, this established credit union offers a comprehensive suite of financial services underpinned by a commitment to exceptional customer care. Their website, Website: 1stadvantage.org, provides detailed information about their services, locations, and online banking capabilities.

Specialties and Services

1st Advantage Federal Credit Union specializes in providing services as a Federal credit union, ensuring members benefit from the protections and advantages afforded to credit union members. They operate an ATM network, offering convenient access to funds. Notably, they function as a dedicated Mortgage lender, assisting individuals and families in achieving their homeownership goals. Beyond these core areas, they provide a diverse range of services including checking and savings accounts, loans (personal, auto, and commercial), and financial planning assistance. The drive-through service, coupled with wheelchair accessible entrance and parking lot, demonstrates their commitment to inclusivity and accessibility.

Location and Accessibility

The Denbigh Branch, situated at 12891 Jefferson Ave, Newport News, VA 23608, serves as a central hub for the credit union’s operations. Customers can easily access the branch during regular business hours. Furthermore, the facility is designed with accessibility in mind, featuring a Wheelchair accessible entrance and Wheelchair accessible parking lot, reflecting a dedication to serving all members equitably. The availability of Cash advance services adds to the convenience for members requiring immediate access to funds.

Customer Feedback and Reputation

Based on numerous customer reviews, 1st Advantage Federal Credit Union consistently garners positive feedback. The company boasts 149 reviews on Google My Business, resulting in an Average opinion: 4.4/5. These reviews overwhelmingly highlight the credit union’s dedication to service, professionalism, and responsiveness. Specifically, clients frequently commend the staff’s kindness, helpfulness, and willingness to go the extra mile. A recurring theme within the reviews describes the staff, particularly tellers like Ms. Debbie, as consistently friendly and creating a welcoming environment. Many customers express a long-standing relationship with the credit union, dating back to 1979, and consistently praise its unchanging commitment to quality service and trust. The sentiment consistently expressed is that 1st Advantage FCU is not just a financial institution, but a reliable partner built on strong relationships and consistent performance. The feedback suggests a culture of prioritizing customer satisfaction, fostering long-term loyalty, and maintaining a high standard of professionalism.

Key Features and Benefits

• Strong Customer Service: As evidenced by numerous positive reviews, the staff at 1st Advantage Federal Credit Union are known for their friendliness and helpfulness.
• Wide Range of Services: Offering services from basic banking to mortgage lending, catering to diverse financial needs.
• Community Focused: A long-standing history within the Newport News community.
• Accessibility: Designed with accessibility features to accommodate all members.
• Reliable Financial Institution: As a Federal Credit Union, it provides member protections and benefits.

In essence, 1st Advantage Federal Credit Union presents itself as a financially sound and customer-centric institution. Its dedication to service, accessibility, and a comprehensive range of financial solutions makes it a valuable resource for individuals and businesses alike. The consistently positive feedback highlights its commitment to building lasting relationships and fostering trust with its members. The longevity of their service and the consistently high ratings demonstrate a stable and reliable financial partner.

👍 Reviews of 1st Advantage Federal Credit Union

Cynthia H.

5/5

We have used this credit union since 1979 and they have never disappointed us. They have gone through name changes but the service, professionalism, swift answers and kindness has not changed. They are the best credit union and we trust 1A with all our needs, both personal and business!!! Thank you everyone at 1st Advantage FCU!!!!! Class act!

amber M.

5/5

All the tellers here are amazing! So sweet and so helpful, we had Ms Debbie today and we left feeling like we made a friend. Wish there were more people like her in the world

H N.

5/5

Orlanda Wars is such a kind sweet patient person who will help anyone involved. She has helped me so much beyond what she is called to do. I could not ask for a better person for this bank. She is a great asset for this bank. She is the face I know and trust and feel comfortable with. Thank you from the bottom of my heart... Thank you for all you do for myself and others. Stay safe

Breanna P.

3/5

good bank but they get hacked a LOT. I have already been hacked 4 times and it's been a little over a year and a half. other people I know have been hacked over 10 times within the last 3-4 years, other than that, it's a pretty solid bank and the staff are very nice.

Donnel D.

5/5

Excellent service by a consummate professional. Explained all options with clarity and detail. Highly recommend. Mrs Barnes is absolutely amazing.

Tanya C.

5/5

Ciara Woods is always helpful and gives excellent customer service. She gives great service with a smile. I love coming into the branch with employees like Ciara working there.

Alfred O.

5/5

Wonderful credit union with friendly people working there. Since 1989, I have been a member of this credit union.

joan F.

5/5

I have had a very excellent service with 1st Advantage clerk Day-Carter- Robinson and Ms. Barnes were very caring and helpful . You have a wonderful staffing when you choose those person. I will forever be grateful Joan Fludd