Dr. Maurice B. Springer: Allstate Insurance - Vienna, Virginia

michael G.

Great customer service and follow through. You call with a question and they give you feedback in clear understandable language. If you call and you get their answering machine you receive a return call almost instantly. Have nothing but praise for this Agency. Finally their quotes are very reasonable compared to others in the insurance industry. Call them you and you will like what you hear.

Ramesh E.

Working with Dr. Maurice at All State has been an absolute pleasure. His availability, quick responses, and unwavering dedication to customer satisfaction are commendable. Since connecting with him, my journey with All State has been smooth sailing. Dr. Maurice is undoubtedly the best, and I highly recommend his services.

Debra P.

Maurice Springer provided horrible service when a limb came through our roof and left water damage in the rooms directly below the hole created and several adjacent areas of our home. Initially, Mr. Springer enthusiastically recommended that we file a claim directly with Allstate as this clearly would be a covered event. Unfortunately, this is where his support ended! Shortly after this event, he left on an overseas trip and did nothing further to support our claim. This was the “service” provided, after having consistently paid for Allstate homeowner’s insurance for over 30 years, without ever filing a claim. The frustration of dealing with an Allstate agent that clearly did not value customer service, added to the stress of dealing with the damage to our home.

Additionally, dealing with the claims department at Allstate was a total nightmare. To their limited credit, Allstate did quickly send a repair company to put a temporary patch on the hole in our roof and an adjustor to assess the damages within a few days. That is where any semblance of being in “good hands” ended. The adjustor in Allstate’s corporate office who reviewed photos provided by the on-site adjustor, deemed that most of the damage was due to a pre-existing condition and refused to cover that damage, which was the bulk of the issue. Rather, Allstate offered to pay for the roof repair (at a rate that did not match any estimates we received) and a few small spots on an adjacent ceiling (again at a rate that did not match any estimates we received). In the end, they proposed a settlement on our claim that paid $70 over our $1000 deductible.

Being naïve in the way insurance companies operate, I expected that Allstate would review their proposal and make a more reasonable settlement. Much to my dismay, Allstate refused to consider the proposal made by a restoration company that they recommended and work with frequently. Additionally, a review by the Virginia Insurance Commission that strongly suggested Allstate review its settlement offered was totally rejected. Essentially, Allstate refused to consider any evidence that was contrary to their assessment. After, experiencing significant stress and frustration trying to utilize our insurance, we decided to move on and pay for repairs out of pocket. Having done that, we are pleased that after 3 months of turmoil, we are able to enjoy our home once again. And of course, we are now with a new insurance agent and different insurance company.

It would be my very strong recommendation that you do not use Maurice Springer as your insurance agent and stay away from Allstate as your insurance company! I do not have experience with Mr. Springer’s work as a financial advisor, but if it is anything like his work as an insurance agent, I would steer clear!

Amy P.

In Jan **** the payment increased from $90 a month to $***. That is a huge increase and my issue with it is that I was never notified about this increase. Once I contacted Allstate about this issue, they agreed I was not notified but did not explain why I was not notified or even apologize for it. I personally feel that Allstate knew I was not notified and intended it to be this way. I have friends and coworkers who have experienced the EXACT same thing. Why would I want to remain with a company that significantly increases my car insurance payments without notifying me?! Where on earth is the respect and trust?! I shopped around and ultimately was able to get better coverage at a low price with another provider. I have always had issues with allstate, and found them to be unprofessional. When i moved, dispite being the provider for my home owners insurance AND notifying of the address change, it took multiple attempts to get my address updated in their system and for mail to come to the correct address. Honestly very disappointing all around and i would never recommend allstate to anyone.

Edgar S.

Because of Dr. Mo's brand of service, we transferred all our Insurance needs and requirements to All State. Dr. Mo always finds a way to make sure all bases are conveniently covered, from our perspective as customers. He always returns our calls each time we could not get hold of him. To all people out there, who might need insurance coverage for all their properties, cars, and valuables, reach out to All State, look for Dr. Maurice Springer. Thank you so much Dr. Mo.

Sonya K.

Dr. Springer has always been very helpful and fast to respond! As home renters, we have been especially thankful for the fast updates to our Allstate page!

Kelly G.

The best insurance experience thus far for automobile and business. Maurice was so knowledgeable and the quote was very competitive. Great service!

Mary H.

I have had Allstate on my autos and home for over a decade when every I needed them thay were there for me and very helpful once when I was hospitalized they deferred my payment until I got on my feet .I honestly don’t see me using another company .always professional and helpful no need to change