Quest Insurance - Chantilly, Virginia

Ms. E.

Ayesha Shah has got to be one of the MOST attentive insurance agents I have EVER dealt with in my 25+ years of being employed!! If she doesn't answer, send a text and she will get back to you in a flash!! She takes her time to research in order to provide you the best answer/solution/resolution, customer service that money can buy. What a breath of fresh air. Most health insurance companies will send you a packet, take your money and send you on your way. Ayesha will guide you through what all your plan has to offer including the benefits and perks! If I could be on a Quest commercial for her to give my testimonial I definitely would! AYESHA SHAH.. YOU'RE A ROCK STAR!!!!!!

Ken O.

I'd give our broker Ayesha a 10 star review if I could. Responsive and always helpful. I would highly recommend her and Quest Insurance for your insurance needs.

Jemila K. J.

Lisa is a friendly and knowledgeable agent. She is responsive and reliable. ERFSC values her and the Quest team!

Cg G.

I worked with Brian Yim and had a terrible experience. He was so unprofessional and did not understand boundaries. It was confusing to work through Quest to Hartford because the billing came from Hartford but Quest was not aware of what was happening with Hartford. After I closed my account, Brian still insisted in arguing with me over email. Super stressful and useless.

Letterman H.

Elizabeth Marshall is a ROCKSTAR !!

I was unable to get in my account and I called her just to ask for help and she literally did everything for me! She took completely control (respectfully) and make changes to account while I was on the phone and she did it super quick. Literally minutes.

She then sent a screenshot of the of the changes to my email verify everything and that was also super quick. From start to finish Elizabeth took care of everything and exceeded my expectations!!

Thank you to Elizabeth, her supervisors and her support team! I appreciate the transparency, the effort and ease of knowing I can depend on them at any given moment!

FIVE STAR SERVICE. FIVE STAR COMMUNICATION!

Sultan M.

Ayesha at Quest has been nothing but incredible. She is super understanding and genuinely takes matters into her own hands and does whatever it takes to help us (her clients) out. She went above and beyond and guided us in every step to get the issue resolved. It’s an absolute pleasure working with her.

M F.

I wish I could give Lisa Norwood more than 5 stars. Lisa has jumped through hoops to make sure we have everything we need from finding the best insurance products that meet our employees needs, while ALSO saving our company over $47K a year with a richer plan. She also prepared an amazing presentation about the products that was detailed but not overwhelming. But Lisa's support did not end once she won our business, no in fact it went into overdrive. Lisa has been there to hold my hand so that I am comfortable with all related platforms so I can manage the company’s benefits needs. Lisa takes the time to answer all of my and our employees’ questions to their satisfaction. She makes you feel like you are her most important client every time she picks up the phone, and she always responds quickly. On a personal level Lisa went out of her way to personally contact my doctor’s office to make sure that the transition to our new policy went smoothly for me. Lisa has a natural knack to make problems disappear. Her knowledge of the insurance industry is vast, and she knows how to get things taken care of. I could go on and on. I would never hesitate to recommend Lisa Norwood to anyone.

Keren S.

My company goes through Quest for insurance. All of the employees are really upbeat and helpful, and they encourage you to ask questions. Marc and Jessica have both been really efficient at answering questions, while Laarni has been SO helpful assisting me with processing a long-term claim. She always provides updates on what's happening and is super quick about getting back to me when she needs info. In general, health insurance has always been a *frustrating topic* for me, but I appreciate the user-friendly presentations, help with claim issues and their customer service!