Billy Costello - State Farm Insurance Agent - Deer Park, Washington

Tiger P.

I am very satisfied with Stare Farm. My previous company didn’t allow me to bundle. With State Farm bundle package, I am saving money and the ease of switching was made very easy by their associates!!

Jacob S.

Was a happy customer but they keep raising my rate for no reason. Then I completely spaced my bill last month and all I got was a email I didn’t see saying I was going to get cancelled. They couldn’t give me a call or something and say your going to get cancelled can you pay your bill? So I’m here the next month trying to pay my bill and see I have no insurance. Great!!! Now I will shop around for a better rate. Other companies actually care about your business to pick up the phone and call you about your bill.

anne W.

Fantastic Insurance Agents! Super Friendly, very prompt and courteous staff as well as cost affective! We needed to lower our auto insurance expenses for monthly budget and get homeowners on our log home, these agents did it and then some! We have saved over $140 per month on all of our insurance needs over the other company we had been with for 14 years, that was only suppling us with auto insurance. Billy Costello -State Farm Agents did this for us in just 1 phone call- everything was sent up and we have been so happy we have made the move to do business with them! Two weeks later we bought 2 new vehicles and it was a simple phone call and we were set up with the changes needed- customer service is Excellent here. Don't hesitate to make the change to this State Farm Office they are EXCELLENT at serving their customers!

Hayden R.

I love State Farm. Especially Billy Costello, what a great guy. Even better dogs!! Meeting Jake was also a real treat. 10/10 would recommend

Angie J.

Billy is personable, knowledgable, and funny. He really has personified "I love this town". He is a great insurance agent to have. He will always be on your side!

sarah S.

We are so happy we changed to State Farm. We are saving on our monthly premium and receiving excellent customer service. My husband really enjoys visiting the office to pay the bill and see the dogs. Best insurance company yet!!!!

P A. A.

We were signed up for Drive Safe & Save without our knowledge or consent. This is an app based tracking system that uses a Bluetooth dongle and gives a 10% discount to the policy. It is an opt-in only discount (according to State Farm).

On finding out about tracking device, we removed it from our insurance, which then increased the price by 10%. I tried to resolve the issue with Billy as we felt this should have been disclosed to us when we went with State Farm and that the increase shouldn't apply.

He blamed miscommunication (two 15 minute phone calls, one specifically regarding policy and discounts) and refused to remove the price increase. Not a nice experience.

Additional - Please note the age of the response to this review (being older than the review). There is a reason for this.

Update - Washington State office of the Insurance commissioner were involved in this situation.

Haylie K.

I recently switched to State Farm Insurance for both my home and auto insurance. I have been working with Cindy and she has provided me excellent customer service. She has helped me save so much! She is super responsive, has walked me through in detail the best options for my family and why, and is extremely knowledgable in all things. The Deer Park office is very friendly and I highly recommend Cindy!