Atlas Asset Management - Chicago, Illinois

candice J.

I moved in in Nov 2025, and this experience has been traumatic. My first day there i saw bugs and had to have my apartment sprayed. Next i seen mice and had to have maintenance come out and patch holes that were left behind the stove and carelessly not filled in. Now my refrigerator has been broken since april 1st. I have submitted countless request to come out and fix it and they have closed the request like it was completed. I was told that forsure my fridge would be here on 4/21 and was lied to again. Ive talked to my property manager yesterday who said she would call me right back after she called to check on the order and no one ever called. This has been the worse experience of my life. Hundreds of dollars of food spoiled and thrown out, having to spend money on restaurant for food weeks, my daughter has no access to a fridge throughout the day which ive expressed over and over, Im one year and done here. Paying almost 1700 dollars a month FOR WHAT.? I Dont recommend

Mj H.

I’m so upset and angry about everything i been going through here at atlas they are very unprofessional I haven’t even been in my place but a week and this is happening they don’t care about nothing important like day one i been having issues dog poop and big nasty bags of trash loud noise and fighting everyday people in the hallways right by my house door also along with poop and very bad smells haven’t even been there a few days and my water been off for 2 days now mine u I work and go to school and took off because of this matter who doesn’t want their water on when u paying rent and utilities without a issues going on or having a problem me reading the reviews now is insane and nasty if I was anyone please don’t rent from them it’s very frustrating and annoying to be dealing with this type of situation especially when you are a very quiet clean person and don’t like problems whoever run this business now is very bad for the community and tenants far as keeping up with their business keeping it clean and things fixed 🤢🤮❌ give the old landlord back their business at least him and his brother keep it very safe nice clean and come to fix things that same day they always was on business I was with them for years but I left out of state for school and come back to this hell hole 🕳️my water not working for 2 days then after they fix it water was yellow and dirty coming out of the water my walls now getting rain in because it was raining outside today This is just to much for me 🤬where is the brothers who own this business before they were in business for years what happen to them they was not bad people at all they just cared about their community and tenants 💯❤️🙌 🥹😢 sad part about it I ask my landlord can she move me to a different apartment that’s better with less problems and nasty mess going on like this she tells me she doesn’t have anything 😒😏 it’s so cold 🥶 in my place feels like I’m sleeping outside and my heat is on 😡🤬 5854 Trumbull Ave apt 2c very badly place I ever had in my entire life 🤢🤮

Sidney J.

During my tough apartment search I gained hope again. America Gallardo was such a great help! She was attentive, and very genuine with assuring we found a apartment that suites me. Thank you again!

Shamika J.

The maintenance guy himself was great, fast and efficient although I am not pleased with the materials used. The hood is too small for the space, I will contact the management office to get a bigger hood or to have materials placed to feel the gaps.

Update: they came back and fixed the hood… added a hood that fits beautifully.

koko B.

If I could give 0 stars I would. Please please please do not rent an apartment with them. All of their apartments are rat and roach infested. All of them! And if that’s not enough of a reason to not rent with them They never fix anything correctly. It’s always just a quick cheap cover up. It was just freezing cold outside and they didn’t have the heat on in our building for the last few days. You can never call the office and speak to an actual person and if/when you do they have an attitude as if you did something wrong. The washers never worked. The locks on the doors don’t work so people can just walk into the building. When I went to pick up my keys when I first signed my lease a young lady was coming to turn in her keys st the same time and she said “girl don’t do it all their buildings are nasty asl that’s why im breaking my lease and leaving. I can’t live like this!” At the time I couldn’t do anything bc I had already signed the lease but that young lady was not lying. From day 1 it had been problem after problem after problem. my friend has an atlas apartment as well. We live on total opposite sides of town but going through the exact mast issues. They are triflin and they treat their tenants like they don’t matter! Don’t do it!

Tiffany S. H. K. G.

Okay, let's start off with how amazing Atlas asset management is. Chatisha was absolutely a blessing to me. Chatisha helped me so much with all my questions she was very professional, and I appreciate her so much. Chatisha Really went out of her way to help and guide me through all the steps Moving into my new unit. Katie at Atlas was so professional And so thorough and just downright such a wonderful, amazing person. Katie helped me so much as well with everything. I am just so pleased with this company. They get everything done right away.They make sure that you can move into your apartment as soon as possible.With the least worries ever. I highly recommend this management company.So anybody who was looking for the best experience of renting a place out that there could be. I am so excited and so blessed that I found them on the internet. Twenty one days ago I am beyond grateful of them all at the whole company. If you're looking for people who actually care about you and care about your needs and moving into somewhere, I recommend this place.

Raul ?. H.

It's been a wonderful process. Staff are courteous and professional. We are enjoying our new apartment. Love the sense of security we have here in our place. There's a security door front and back of the apartment.

Vincent W.

You should rent with Atlas. Syana Segura and America Gallardo are amazing! I was shown so many properties. They all were of a good quality. Their communication was timely and prompt. They answered all of my questions. America drove across the city to show me around 10 units. She worked with my schedule and made it very convenient for me. Syana granted me every accommodation she could make. The Christmas spirit was in the air. But I am of the belief that this is how they do business all of the time. They take care of their properties. And they take care of their customers.

Moving is stressful. I was stressed out. But their outstanding customer service made my stress melt away. I am a veteran of the Navy. I turned 20 years old in the Middle East on an aircraft carrier. Syana and America gave me one of the best ‘thank you for your service’ that I have ever received. I am so happy for the opportunity to be a tenant at Atlas. I am very confident for my future now that I am a tenant at Atlas. I am happy to be able to relax at my new home. You should rent with Atlas.