Wolfe & Associates Property Services - Santa Barbara, California

Kara C.

Beware of move-out charges. We read in the pre-moveout inspection packet that "additional charges MAY apply to have plank flooring deep cleaned". When we received these charges and contested them, they responded "The vinyl plank was clean at the commencement of your lease, as it is REQUIRED cleaning after you vacated we believe this charge is justified". I would not have had my mom help me on her hands and knees for literal hours scrubbing the floor if I knew this charge was required upon move out. We were purposefully trying to clean it extra well to avoid the charge that they said "may be required". Cost was $390 for a 1b1b ~ 500 square feet.

Additionally, we were charged $85 to paint "hall walls" despite living in a 1b1b with no hallway. The painting cost for the living room walls AND baseboards was $70 so how does a non-existant hallway cost $85?

Very rude and inconsistent when asking about move-out charges. Would not recommend you lease with them. We were very gentle with our apartment during our year long lease and deep cleaned our apartment for days upon move out and only received 32% of our deposit back.

We tried to take them to small claims court over the issue but were not allowed to explain our evidence and these inconsistencies to the judge as we were cut off and our trial lasted less than 8 minutes. But the overall experience of small claims was fine and relatively painless (if you get a better judge), so please feel empowered to take them to small claims yourself if you are having similar issues. They are taking advantage of college students and it needs to be addressed and stopped.

Ross H.

Ron Wolfe and his team have been our property managers in Isla Vista for many years now. I have worked with many property managers thoughout California, and I have never met a team like Ron's: They are a blend of seasoned managers mixed with real boots on the ground expert experience. They can make decisions that I trust and watch the bottom line as if it were their own. They look at any problems that we may have with our income property as a challenge to be solved as a team, not a "pass the buck problem" that can seem overwhelming from a great distance. Recently, Ron and his team made some suggestions that have saved us a lot of time and trouble, and the net benefits are some that we might not have otherwise seen through other managers. The organization is a class act from the top down, and it is a relief to know that they are looking carefully for every opportunity to make things run smoothly. We depend on Ron and his team, and are happy to share this review so that others can learn more about our experience.

Nic R.

We woke up to the sound of water spraying at 4 and found our shower handle had broken off and the water was about to go over the tub so we called Wolfe in a panic. We Just want to give a shout out to Louis in the Maintenance Department who not only answered the phone but went the extra mile to walk us through getting the water stopped till a plumber could get there, i cant say to much on the wider company but our experience with the maintenance team has been great.

Angela R.

I have nothing but good things to say about Wolfe & Associates. My move in was seamless, and I even received a welcoming tote bag with home essentials provided. It really came in handy during my move in. I put in a maintenance request to have the refrigerator fixed, and it was taken care of within a reasonable time frame. John was great at communicating with me, and kept me informed on the part that needed replacing. I was happy that he was able to fix the issue and now I can sleep much better. The online portal for paying rent is user friendly and very convenient to use if you can't make it to the office. Overall, I am a happy tenant and grateful to live in a beautiful complex.

Chelsi C.

Colleen was pretty rude, she told me she was not processing my application because I did not make enough income without even looking at my check stubs (I in fact do make enough). Then when I called to let her know she said she will need more check stubs (even though the two I provided was more than 3x their rent) and warned me that there was already a few other applicants that she has to go through and she will have to go with the most qualifying applicant. Her tone and demeanor sounded like they had their mind made up before they even processed my application. I will not be going forward with the application process.

Julissa L.

I have been renting with Wolfe and Associates for a year and they are truly hit or miss. During an inspection for a tenant who was moving out, a property manager told me to line through a legal document to adjust the date. When I refused and asked for a new copy of the document with the correct information, he looked me in the eyes and asked "why do I have to do it?" I responded with "because its your job?" to which he rolled his eyes, clenched his jaw and asked his partner to write a new document with the correct date. The receptionist at the office is extremely rude and disrespectful. I have called and asked her to transfer me to specific departments or to please keep me in the loop about issues at our property and she deliberately ignores my requests. I called to ask our maintenance requests to be sent to only tenants at the property and she informed me that was not possible. When I asked to suspend text and to only communicate via phone call she said protocol did not allow it. She said maintenance department would be in charge so I asked to speak to them and she gave a huff and said okay. She then proceeded to hang up. I attempted to call back and my calls were not being answered. Finally, my call was answered and I asked who I was speaking to and she simply stated "Wolfe and Associates". I explained that I would like to be transferred instead of being hung up on. She states she did transfer me and I simply stated that it must have been a mistake and the call dropped. She said she would be transferring me now. I proceeded to wait while I could still hear the same background noise, after a couple of seconds I said "Hello?" At that point, I heard the phone being set on the desk. For about 2 minutes, I could just hear people chatting in the office as I was not being transferred. I hung up, called again and was immediately answered by the maintenance department. That department was very kind and provided me with direct lines to departments in order to actually get to the people who will hear my concerns.

Bottom line, the "customer service" from the people who interact with tenants the most is HORRIBLE. The maintenance team is very great to work with but unfortunately must go through the "customer service" team.

If you are faced with this agency and another, please choose the other company. These people only respond when they feel like it. I gave them two stars simply for the maintenance department.

AB C.

I rented a property for over 3.5 years from Wolfe & Assoc. I'm sure they charged the owners a hefty price to manage their property, yet at the same time, provided lousy upkeep on the property I rented.
I could write a long laundry list of how poor their service is but in short here's a few: problems with drain flies and termites never resolved, flooding, plumbing, very poor landscaping.
When I moved in, it wasn't move in ready, yet when I moved out my place was thoroughly cleaned top to bottom (profesionally) but they tried to (over)charged me for it not being cleaned. I took them to court and got most of my security deposit back (I think the only reason I didn't get to full amount was because my housekeeper had problems accessing the court zoom site so she wasn't able to give her testimony).

I do NOT recommend this company.

Brittany P.

Renting with Wolfe and Associates was great. They were very accommodating and understanding in the move in and move out process. They communicated clearly and were easy to get ahold of. If you let them know of anything ahead of time Scott will take care of it. They returned most of our security deposit with no hassle and clearly marked what they needed to use after we moved out. Highly recommend! 🙂