AAA Fresno Fig Garden Village Branch - Fresno, California

Danielle N.

I don't know if this will get to the right place, but, I want to thank AAA and their stellar employees. My husband was traveling in Fresno CA on the 168 between shields & McKinley at 11 AM on 2/1/25, with a truck full of beds for needy families through our church.

One of the box springs flew off and landed in the slow lane of the freeway and one of your trucks/employees stopped and was his guardian angel to retrieve it from the busy freeway.

Thank you for training your employees to help in extraordinary situations and for your hard working employees in general. If I could give more than a 5 star rating, I would!

Noemi S.

First time at AAA and they were very nice and efficient. I think they have a new long term customer. : )

Russell M.

This is one of three new AAA offices that have opened as a result of the original Fig Garden office closing. They are helpful, friendly, courteous, and make you feel at home even when the DMV computer connection is down. If I were to have to wait anywhere, it would definitely be here! Thank you again AAA! 👍

A N.

This AAA office offers DMV services which is convenient and not as long as the line at the regular DMV really quite convenient all of your auto home and insurance can be taken care of at this office some of the representative have nasty attitudes which gives the AAA brand a bad name.

Amir A. (.

The best experience I have ever had.

I had used the DMV office to transfer a title and the staff were so helpful and knowledgeable that when I had everything prepared me and the other party were in and out the office in 10 minutes or so.

They are quick, knwlegable, courteous, and polite.

Mor V.

WORST EXPERIENCE.......Arnold Fuentes, Employee ID# 507918 (Receipt # 144991) discriminated against me and my brother during our visit. He was very disrespectful to me and my brother during our AAA office visit today 12/6/23 at 4:50pm. He told me to get a smog certificate for a family transfer when it is not required in California then got upset when my brother misspelled his name on the car title, he threw the blank form at my brother and me and was very rude throughout the visit at the local AAA office. Arnold continues his discriminating actions by refusing to let my brother pay for the transfer fee when he was the new owner of the vehicle because of his ego and racism personality. Instead, he told me that I have to pay for his vehicle transfer fee. (This is unacceptable), which I end up paying for his transfer fee when I didn't even own the vehicle.

I have contacted corporate, and customer supports several times, and nothing has been done about this and no response back from leadership. I want corporate and upper leadership to take disciplinary action toward Arnold Fuentes for these horrible customer experiences me and my brother got from him. This should not happen to anyone, and he shouldn't be working there with such poor customer service and discriminating against another race. I want leadership or upper management to take some action, or I will go on social media to spread this horrible experience to the world. Also, I want a follow up email on what AAA is going to do about this and what actions were taken to prevent this from happening again.

You can contact me by looking up my receipt transaction number or the date/time (12/6/23 at 4:50pm) or responding to this review for personal privacy concerns.

David O.

If you’re old enough to go with AARP go to AARP your just waste your money at AAA. I call I always get a voicemail amount of money that you guys pay is ridiculous for a call back 24 hours. I don’t wanna be playing phone tag. And they do lie about their rental cars.

This is me responding to your reply unfortunately you cannot help me due to your lies. You said my car was gonna be fixed in five days. I would have a rental car. It’s gonna take two weeks and I don’t have a rental car and you guys haven’t replied to me yet. I do not work with liars next time I will sue you guys You only care about your own customers and saving a buck. You’re just better off taking the money or suing them sincerely David O 99

Warren W.

This is a fantastic branch with incredibly kind staff. I wish they were able to do Real ID then I would never need to go to the DMV again! They are super fast too.