AAA Costa Mesa Insurance and Member Services - Costa Mesa, California

Nestor H.

Came here to get my international drivers license. Everyone was nice and helpful. The cost was $20 for the license and $10 to take your picture. The whole process took less than 15 minutes.

RICHARD A.

RE:  Terrible Customer Service Experience by your Staff Member, Gabriela Nunfio, on 5/22/2025 From Approximately 17:25 thru 17:40 Hours.

Dear Ms. Gutierrez:

This E-Mailed letter is to bring your attention the horrible service I received earlier this evening by your subordinate Gabrie⁰la Nunfio who claimed to be a Customer "Service" Manager.   Her attitude and demeanor demonstrated she is arrogant, dismissive, condescending and poorly/improperly trained!

The exchange was so Heated, Horrible, Offensive and Insulting to my Intelligence that I would like to respectfully request that you pull the Call Recording and listen to the Dialogue.  She was incapable of appropriately responding to simple questions of AAA Insurance overcharging my account over the past two [2] years based on 20,000-to-25,000 annual miles when in reality it is approximately 3,000 miles driven annually.

Rather than reiterate the facts of the conversation that went around in circles 6 to 8 times without her acknowledging the Root Causes of the Fraud issues I raised.  I think it would be much more beneficial to review the audiotape and then contact me so we can engage in a conversation to finally bring this billing nightmare to a successful conclusion.

I requested to speak to her Supervisor and/or Manager and she stated you were NOT available and promised I would receive a "Call Back" within 24-88 Hours.  I hope she can at the very least honor that commitment!

I found it very belittling to me and offensive to you to speak on your behalf and scolded me and stated numerous times very sarcastically, "Well my manager is going to tell you the "EXTACT" same thing that AAA can ONLY remove one [1] finance fee in a [Rolling[ twelve [12] month period.  Yes, I am aware of this policy I informed her;  however, when there is allegations of Fraud of consistently and intentionally "OVERCHARGING" based on unknown sources, then this "Finance Fee Policy" should NOT prevail!  It was impossible to get Ms. Nunifo to see my perspective hence, the conversation continued to go around and around and around in circles! She added, "Mr. Alcaraz, you are "wasting" your time requesting to speak to a manager."  I replied, "So you're stating that it is perfectly "OK"for AAA to Overcharge and Commit Fraud against its customers with NO Accountability?"  NEEDLESS TO SAY MS. NUNFIO REFUSED TO ANSWER THIS QUESTION!!!

I look forward to hearing from you AFTER you have had an opportunity to listen to our conversation.  After listening to the conversation, my requests are clearly stated BUT WERE NOT "COMPREHENDED" BY MS. NUMFIO!!!  If you listen carefully, it sounds like she is laughing and smirking at my frustration about how she refuses to acknowledge that AAA Insurance has constantly OVERBILLED for the past 2 years based on erroneous mileage data.  Over the past two [2] years, we have tried numerous times at the Tustin office with the Senior Managers to have the Insurance Rates adjusted based on XXXXXX XXXX actual mile of approximately 300 miles per month,, with no response!

Diana

These people refuse to pay you if you are involved in an accident. There client took a red light and crashed into my vehicle and refused to pay me. There managers and claim representative are joke and thieves. Do not do business with these thieves.

Leslie A.

I came in with a low tire pressure and asked for a smog check as well. I didn’t have my DMV papers with me but the gentleman working there was extremely nice and helpful. We had a nice conversation and he genuinely care about me and my car. I came here around 2:30pm on a Monday and there was no wait. Smog check and tire check took less than 20 minutes.

Luis C.

Sean K was amazing. Sean helped me through every step of my insurance process as I was moving and he always got back to me same day!

Cuong D.

Helpful friendly almost anything of DMV can be done here i am glad that being a membership a insurance customer.

Jose V.

I'm disappointed as we paid lots of money for insurance and other services, and when you go for DMV transactions, the waiting time is just as if you'd go to the DMV. Employees just walk around pretending to work, and there are only 2 people helping with DMV transactions. So why am I paying if the waiting time is just like the DMV?

Jim B.

Shannon m was incredibly helpful. Such a nice person.