Pearson Auto West - Fairbanks, Alaska

Pearson Auto West: A Reliable Automotive Service Provider in Fairbanks

Pearson Auto West stands as a well-established and respected auto repair shop located in Fairbanks, Alaska. Situated at 4415 Airport Way, Fairbanks, AK 99709, United States, this veteran-owned business has cultivated a strong reputation for providing comprehensive automotive services to the local community and beyond. With a dedicated team and a commitment to customer satisfaction, Pearson Auto West offers a range of solutions designed to keep vehicles running smoothly and safely, particularly crucial in the challenging Alaskan climate.

Contact Information and Website

Individuals seeking Pearson Auto West’s services can easily connect through several channels. The primary phone number is 907-531-7924. For more information about their services, hours of operation, and to schedule an appointment, visitors can explore their website at pearsonautoak.com. The website provides detailed descriptions of the services offered and allows customers to conveniently book appointments online.

Services Offered & Key Features

Pearson Auto West specializes in a broad spectrum of auto repair services, catering to diverse vehicle needs. Their primary focus is on providing quality maintenance and repairs, ensuring the longevity and reliability of vehicles. Some of the specific services they offer include:

• Oil Changes: Regular oil changes are a cornerstone of vehicle maintenance, and Pearson Auto West provides efficient and reliable oil change services.
• Mechanic Services: Their skilled mechanics handle a wide variety of repairs, from routine maintenance to complex diagnostics and engine work.
• Winterization Services: Given Fairbanks’ harsh winters, Pearson Auto West provides specialized winterization services to prepare vehicles for extreme cold and snowy conditions. This often includes battery checks, coolant flushes, and tire inspections.
• Front-End Repair: Addressing issues with the front-end of vehicles is a frequent service request, and Pearson Auto West possesses the expertise to diagnose and repair these problems effectively.
• Vehicle Inspections: Comprehensive vehicle inspections are offered to identify potential issues before they escalate into costly repairs.
• Other services: They also handle other mechanical issues and provide general automotive maintenance.

Beyond these core services, Pearson Auto West demonstrates a commitment to accessibility and convenience. The facility boasts a wheelchair-accessible car park and wheelchair-accessible entrance, reflecting their dedication to serving all customers comfortably. They accept a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, streamlining the payment process.

Customer Feedback and Reputation

Pearson Auto West has garnered a consistently positive reputation within the Fairbanks community. They currently maintain over 594 active reviews on Google My Business, offering a valuable insight into customer experiences. The average opinion is 4.6/5, indicating a high level of satisfaction among their clientele. Customers frequently highlight the professionalism and honesty of the staff, particularly Shawna and her team. Many appreciate the transparent communication regarding costs, avoiding any unexpected surprises. A notable positive mentioned by several reviewers is the provision of a loaner car during repairs, a significant convenience for those reliant on their vehicles.

Furthermore, the company’s identification as a veteran-owned business reflects a commitment to supporting the local veteran community. This adds a layer of trust and appreciation for those who have served. The overall atmosphere suggests a welcoming and customer-focused environment. The availability of a toilet on-site further enhances the convenience for customers.

Why Choose Pearson Auto West

Pearson Auto West distinguishes itself through a combination of factors, including its comprehensive service offerings, commitment to accessibility, and positive customer feedback. The business demonstrates a clear dedication to providing reliable auto repair services with a focus on building lasting customer relationships. The convenience of appointment scheduling, along with the acceptance of various payment methods, contributes to a streamlined and positive customer experience. The veteran-owned status adds a unique dimension to the business, fostering a sense of community and support.

In conclusion, Pearson Auto West is a reliable and valued resource for vehicle owners in Fairbanks, AK. Their dedication to quality service, accessibility, and customer satisfaction makes them a recommended choice for all automotive needs.

👍 Reviews of Pearson Auto West

Steven G.

5/5

We have had a great experience with Pearson Auto West! We had both of our vehicles winterized here, had oil changes done, and I had work done on the front end of my truck. Never any surprises with costs, Shawna and the team have done great work, and the loaner car while my truck was in the shop was an added perk! Highly recommend using them for any of your vehicle needs. They also offer a military discount.

Ken F.

5/5

Needed an oil change found this shop via Google search, was able to make an online appointment for the very next morning. Super easy no hassle. Came back a few days later for an inspection and Shawna was able to squeeze me in same day! I was very impressed with the fast efficiency and outstanding service from Shawna who was helpful, nice, and made the experience worthwhile. Highly recommend and will definitely be back.

Asiedu A.

5/5

I had a fantastic experience with Auto Pearson! From start to finish, the service was professional, honest, and smooth. The staff was knowledgeable, patient, and went above and beyond to make sure I was fully satisfied. Communication was clear, and there was no pressure — just genuine care for the customer’s needs. I highly recommend Auto Pearson to anyone looking for quality service and a team you can truly trust. Thank you for making the entire process easy and stress-free!

Cameron C.

5/5

Pearson Auto took great care of my wife’s car. Their customer service was excellent—friendly, clear, and responsive to all my questions. The work was done quickly and on time, and the price was more than fair. I’ll definitely be back!

Mountain M.

5/5

Very pleased. Might be the best auto shop in town. I went to a "Wheel Alignment" shop in Fairbanks, (for an alignment) where they had me show up at 8 am to tell me they couldn't tell me when they could get around to me, but it would be done some time that day, as if that was some kind of flex, so I told tthem that wasn't respecting the customer's time and leftI, and Pearson had me back on the road within 45 minutes. Bit of a difference, to say the least.

Tropz M.

5/5

Called a day before for a last minute oil change and they placed me in for the next day. Got here @12pm and left 1 hour later. The oil change was fast. Let alone they had to order the oil for my car. Good service great people. Communication was amazing.

Max A.

5/5

Went here to get my vehicle winterized and it was a great experience! Quality work and customer service was 10/10 and I’ll be returning for oil changes as if you use their services regularly it comes at a discounted rate 😄 I was scheduled within a few days after I called which I was surprised about because everywhere else was scheduling weeks out. The services were done same day so I’m very impressed. Shauna was great she even came in on her day off to make sure I got my car because I couldn’t come in to get it on Friday evening, I wasn’t expecting it to be done same day! Thank you!!

Lori W.

5/5

Got in right away and sat for about a half hour. Car was ready to go and I did not have to come back later in the day. Great value for a synthetic oil change.