Richard Sanchez - State Farm Insurance Agent - Flagstaff, Arizona

ELIZABETH M.

Stephanie helped me through a very complex multi-person, multi-policy switch that saved us thousands of dollars. She made it simple and even enjoyable! That's not embellishment or over-exaggeration. The whole process was seamless and she just kept finding more ways to save me money. If you want to deal with an unpleasant task like insurance and come out the other side feeling like you've won the lottery...look no further! Best experience with insurance of any kind ever!

Michael O.

So far so good! We are not completely settled into the whole coverage yet, but everything appears to be on track.
Aaron, throughout the process, has been cordial, knowledgeable,
and helpful in getting me (oh and also humorous) squared away on what the appropriate steps are in signing on to State Farm. He has also been completely open to my vision and questions regarding details of the coverage.
Thank you all for the "welcome to State Farm " card! Nice personal touch!
I look forward to an amicable and responsible business relationship
Michael Oellig

Melanie S.

I called to get some clarity on my policies, and Alejandra was incredibly polite, professional, and knowledgeable. She answered all of my questions with ease and made the whole process so much smoother. It can be tough dealing with insurance sometimes, but having someone local who actually picks up the phone and helps you directly makes a huge difference. Thank you for your great service the other day, Alejandra! I really appreciate it.

Margo R.

I learned about Stephanie at the Richard Sanchez State Farm office through Bext Door.

She is outstanding. She took the time to explain pricing and coverage. She saved us a great desk of money over our current carrier. She makes you feel as you are her most important client. Highly recommend.

Becky

I'm so disappointed in State farm. My husband and I have been customers for 8 years and they truly have screwed us over... Again. Even Denise said it wasn't our fault, but not even Richard himself wanted to work with us. Denise said there was miscommunication between the billing department and Auto insurance, that wasn't mine and my husband's fault.

We've never been late on our bills until a representative told my husband that we had a credit of $230 after we had gotten our 2013 Toyota Tacoma insured. For 3 months state farm hasn't taken out money, then hit us with a $466 Bill then threatened us that they would cancel our insurance if we don't pay it by the 21st. State farm refused over and over to go back onto their recordings because they told my husband that we had a credit. Since me and my husband have been customers for 8 years and always paid on time, you would figure that this would be something State farm would look into but they refuse to acknowledge they messed up.

The first time state farm was screwing us over was when we first joined 8 years ago and Stacy kept messing up the spellings of both of our names. She kept putting each car on my insurance versus his insurance and just kept mixing our policies up and it was fluctuating our bills. To where we had to keep going back and double-checking what Stacy has done because she kept messing up our policies.

So the fact that State farm refuses to take any responsibility for their employees, miscommunications and mess-ups. My husband and I are going to cancel our insurance and go with somebody else. State farm does not care about your loyalty as a customer as my husband and I witnessed that firsthand. 8 years and State farm treated us like the criminals for their own mistakes that they will not fess up to.

Edit: to Richard's response: yes you guys have offered the "hardship" payment plan. It's the principle of state farm not taking responsibility for the miscommunication of your employees causing long time customers to fall into this financial situation, then you guys respond with "Oh, well! You still gotta pay!"

Edit 2: finding out that my husband spoke with Richard after this saying, "you were covered this whole time so you owed me money." He also said, "if you got into an accident, you would've been covered"

Richard said all this instead of fessing up to the discrepancies and the miscommunication of his employees that caused my husband and I to pay for THEIR mistakes.

Edit 3: went with another state farm agent, he informed my husband and I for being long time customers with Richard, we would've gotten a rebate to help with our situation. But the fact that we were lied to and the new agent we switched to said it's not the first time Richard's customers switched over, says it all.

It makes me mad that Richard disposes his long time customers, especially 8 years so easily so save a buck. Disgusting.

Wes A. D. H. A. W.

We have been searching for insurance because Progressive raised there home owners insurance by three times the regular policy rate. We never had any claims!! So we called Stacey at State Farm along with a few others and Stacey actually listened to our needs and helped us and made us feel like we’ve known her for years! Excellent personal commitment 👍 We will highly recommend Stacey with State Farm Insurance to anyone that needs great coverage.

Kali K.

Aaron is an incredible insurance agent—responsive, knowledgeable, and genuinely committed to making sure you’re taken care of. He made the entire process smooth and stress-free, walking me through my options and helping me feel confident in my coverage. He’s easy to talk to, always follows through, and truly has his clients’ best interests at heart. Highly recommend working with him!

Yahvette

Greatly appreciate the service I received from this agency. Stephanie is incredibly knowledgeable, helpful, and kind. I appreciate her responsiveness. I highly recommend working with her! Thankful for her help and the money I am going to be saving.