Matt Possehl - State Farm Insurance Agent - Flagstaff, Arizona

Tessa N.

Absolutely stay away from this State Farm agency and probably State Farm as a whole. I paid for the full annual premium of my homeowner's policy on March 13 (policy to start Marcy 17) and they completely lied to me and never once told me that confirmation of coverage was pending self survey inspection. They called me today, April 2, and told me they would be dropping me April 17. They told me it was due my roof condition (based on a couple of zoomed in iPhone photos), and even though I had a roofing contractor come out and inspect the roof and said it is totally fine, they told me the underwriters opinion overrides a professional roofing contractor who has been doing this for 45 years. The cherry on top of it all is that they convinced me to move both of our cars insurance over to them as well to bundle it all and get a lower rate. So now I have to spend the next weeks scrambling to find home owners insurance when so many companies are already not taking new customers in Flagstaff due to fire risk. State Farm and Matt's team are really playing their customers and this is a very unethical way to do business.

Courtney T.

I had an outstanding experience working with Lyndsy and I am beyond impressed with the service. From the moment I reached out with my inquiry, she was responsive, professional, and genuinely helpful. She took the time to understand my needs and offered tailored solutions that made sense for me.

Overall, I feel confident and well taken care of. I highly recommend them to anyone looking for reliable, top-notch service. They truly go above and beyond!

Phon W.

Lyndsy is great, friendly and efficient. She could answer all questions. She responded to our requests quickly and efficiently. We love working with this office and will continue working with them. Keep up the great work! Thank you.

Christa S.

I just switched over to State Farm and feel very lucky to have found Matt's office. They are really helpful. Lyndsy clearly answered my many questions, helped me understand everything, and got me all squared away.

Chanell B.

I have had nothing but great experiences with State Farm. Lyndsy is great at providing information to us quickly and efficiently. We just had to file a glass claim and the process was so easy. They really go above and beyond with customer service which in my opinion makes all the difference and why I would work with this agent.

Bob D.

I had State Farm through this agent for 3-4 years and never had a problem. To lower my premium I decided to check rates with other companies. Progressive Insurance came back with a lower quote. The agent on the phone said it was the same exact coverage as my previous policy. I had this insurance for a few days when I decided to trade my 2022 car for a 2024 and I called Progressive to transfer my coverage to the new vehicle. The agent said that my premium actually decreased. Hmmm. I then looked at all my documents and lo and behold Progressive had not given me Collision and Comprehensive coverage as they said they had. I had driven the new vehicle for 1800 without that coverage. I was able to reinstate my State Farm policy without a hitch with Lindsy at this agency. She was very nice and extremely professional. Thank you for your help. Progressive Insurance needs to spend less money on Flo and more on competent on line agents.

Jessica W.

UPDATE: Swapped a motorcycle on my policy for a different motorcycle- $130 additional costs on my following bill.

Quote from Farmers today - Saving my Fiancé and myself almost $400/ month with the same coverages.

State Farm is a rip-off.
I probably wasted so much money for the past 10 years.
Shame on them.

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Very unhappy with this agent's office.
Lyndsy is less than helpful and slow to respond, if she does at all. Requested a quote for a motorcycle policy on the State Farm app and did not receive any correspondence after nearly a week. Reached out to this agent's office as my current policy was assigned to this office. Lyndsy responded to me & assisted me. The information on the temp. plate and registration from the dealer was incorrect & she requested additional information, which was fine. Submitted everything I had, and she said none of it will work. Which is unfortunate because one of the documents that I had submitted was correct & matched the VIN on the bike and she did not take the time to look at it or enter the information & continued to tell me that it was incorrect. That was frustrating. Continued regardless and once I paid for the new motorcycle policy I had additional questions regarding the coverage. I sent Lyndsy an email directly after payment that went without response. I then sent an additional email requesting the same information that also went without response. Had to reach out to Matt Possehl directly for the information.

Just very frustrating to work with.
They got the job done, but the customer service was lacking.

Matt M.

I called them up looking for a new policy they took down all my information and told me they'd call me back and have it done by the next day. They never called me again. Called back many times and left voicemails. They never answered or returned to any voicemails. Eventually they started hanging up when I called. Called a different State farm and had a better experience but still haven't finished getting the policy with them. They also required a day to research my insurance and then wanted me to send photos etc. I called progressive and had a policy in place in about 20 minutes.