PRS Property Management - Chandler, Arizona

everett M.

They are always courteous and handlenany issues with the property fairly quickly. Lexis, is always making sure we are taken care of effortlessly. Even when we are having a rough stretch at rent, they always help us and make it easier to get it handled with less stress..

Tammy B.

It was a pleasure working with Amber at the management office. She was pleasant and efficient. The home was lovely. She went above and beyond. Thank you. Tammy Berry.

Noelle H.

Quite possibly the worst rental company I’ve ever worked with.

Here are some highlights for the 4 years I spent in their property.

We had a leak in the garage that turned into black mold because they refused to fix it for months. We were stuck with an unusable garage AND mold for 4 months. Then, when they sent out someone to repair it, they never finished the drywall and left us with exposed wiring. Another leak formed and ruined our water heater. Only then did they send someone almost 8 months later to finish the garage.

Garage broke a few months ago and my car was stuck inside. They didn’t seem that an emergency even though I couldn’t get anywhere. When they sent someone out to fix it, it would open but wouldn’t close unless we manually pulled it shut. So it remains broken. Noticing a pattern?

They didn’t trim our giant (60-80 feet) eucalyptus tree for 3 years despite that being their responsibility PER OUR LEASE. Monsoon season got bad a few years ago and branches flew off and hit our single paned fragile windows. They refused to fix it for again, months.

We were harassed for weeks by companies showing up to the house trying to get the property owner for failure to pay taxes on the property for FIVE years.

The house wasn’t painted at all the entire time we lived there so we kept getting HOA letters and fines. I think it got up to like 4k by the 3rd year.

Our back door never was fully functional but the lock wouldn’t engage and they told us to just put a door or something to keep it secure instead of fixing it, and only when I confronted them about it after they threatened to break the lease over dead grass did they finally send someone to fix it. We went through 4 vendors because PRS kept telling them it was too expensive.

Sprinklers never worked. Claimed we had to fix them, but they were broken when we moved in.

Place wasn’t clean when we moved in. We didn’t have a toilet in the spare bathroom nor did we have a shower head for the spare.

End of story they don’t maintain their properties and it’s like pulling teeth to get them to respond to anything. Best thing they ever did for us was switching us to month to month so we could hightail it out of there. Stay awayyyyyyyyyy.

UPDATE FEB 2025:
These people are out of their minds. They’re now trying to charge us move out fees beyond our deposit because we “removed a fridge from the property.” Per our lease and several text receipts with Jena we never had a fridge moving in. We had to buy one. So yes, we took the fridge we bought with us to our new rental.

They’re not getting a DIME from me though if they want to fight I’m happy to go to court to mention everything I spoke on above. This company is gross. Find ANY other management company.

Arin P.

I cannot express how amazing this company is. When I first moved in, there was a plethora of problems at the house. I thought I made a mistake! It was just wear and tear on an old home. They made repairs IMMEDIATELY. I did not wait more than a few days for anything to get fixed! I’m talking major plumbing issues, electrical issues and AC going out during the summer! They fixed everything asap without any extra charges. Emails to the office were answered promptly if I ever had any questions, they never made me feel like a bother, they were also sweet and helpful! Jena and Jennifer you two are amazing! Moving out was SO easy! You always hear horror stories about how hard companies make it to move out, not receiving your deposit back etc. I got most of my deposit back (thanks to my dog for eating the blinds), and it was very timely! I would rent from PRS again in a heartbeat. I wish I could have stayed! Thank you so much to everyone on the team.

Julie W.

We have rented through PRS for 5 years now. They are a great agency for rental homes you will love. The staff members are professional, compassionate, very timely response and kind manners. I would recommend PRS management to anyone!

Ryno

Pam is an awesome human being! Long story short she has helped me through every issue I've had and has stayed in contact with great communication. Most people now days would of left me hanging. PRS should be very proud to have her.

Cassandra C.

Horrific property management company.
I left the home I resided in due to DV. There is a protective order in place and I have spent going on 1 1/2 years asking them to remove me from all communications regarding the home, email and text! I have at exhaustion gone back and forth with them, providing all my legal documents as to why I can’t be on communications for it to finally come down to a woman named Raven telling me, “we’ve done everything. You need to block the numbers” I left this home 5/31/23, I just received ANOTHER email from them on 8/28/24. I attached a couple other photos back in March where they sent me the lease renewal WITH my name BACK on it.

While I resided there, had I known my tenants rights, I would’ve left under the condition the home was NOT up to health and safety standards of a rental property. Electrical was a hazard, plumbing was a hazard, mold was present behind the plastic shower liner, toilet in one bathroom leaked at the base even after being “repaired” which would track to the drywall and just consistently sit there so there was constant water staining, wet drywall and you guessed it, Mold. The side gate was missing the locking mechanism for close to 2 1/2 years and we had 3 maintenance people sent out to “repair” it.

My suggestion to anyone looking, I promise the deal it seems like it is, isn’t worth it. If you’re a current tenant, find the AZ Landlord/Tenant handbook read it, educate yourself on your rights because you aren’t stuck!

Ava

Check the reviews on Yelp… not convinced of the authenticity or reliability of these Google reviews.

Rented with this company for close to 9 years. Things were good in the beginning, but about 7 years in started going downhill. They stopped responding to my emails in a timely manner, didn’t send anyone to fix my fridge for almost a week even after contacting the emergency line, but the worst part was moving out. They didn’t abide by the requirements in their own policies and then blamed me for not knowing what the policy was “supposed to be.” And then wouldn’t give me information about my security deposit.

I would never rent a property managed by them, and would never use them to manage my property.