Rent Right | Property Managers in Prescott Arizona - Prescott, Arizona

Rochelle G.

My experience with Rent Right has been amazing. They truly care about you and want to help you find a home. The whole experience was easy and I loved the good communication through the whole process. They helped relieve the stress finding a home and once approved getting you into your new home. If you are wanting the best Rental Property to help you, Rent Right is the place. They are also quick to respond to any maintenance requests and getting things done in a good timely manner. Thank you Jessica and Sarah as well as AJ, they are your go to people for Rent Right. Thanks again guys for all your help!

Kasey S.

Best experience I've ever had applying for a rental! 🏡 Searching for a new residence can be such a stressful experience but it doesn't HAVE to be if you have the right team in your corner. Jessica and Sarah are great, they were so kind and informative every time my husband or I had questions about an available property. It really felt like they CARED about getting our family into the right space, even before we spent a penny on the process....they were so sweet and genuinely took the time to make sure we made an educated decision.

The application process was straightforward and easy... The communication was FANTASTIC while we got everything checked off to finalize our move-in. We are very impressed by the entire team, but special shout out to the gals who gave us such a wonderful first impression of Rent Right 😊 Thanks for taking the hassle out of our home search, we are very grateful for ya'll!

James B.

Moving is a stressful experience, not to mention moving half way across the country. When decided to sell our house and move back to the Prescott area we looked at many homes with a few different management companies. When we contacted Sharon and we let her know our needs she was on it. She sent us a handful of different homes that were coming up and gave us as much info as she could on them. She was much more communicative and willing to answer our questions than the other companies were.

We decided on a home and and the transition to Jessica was seamless. Jessica has also been great to work with. We had so many questions on the process and applications and we never once felt like we were a burden or a nuisance. The communication with both of these ladies was top notch. We honestly felt like we were the only ones looking for a home because they were that quick to respond.

The processes and systems that Rent Right have in place are simple and effective. Once approved and all of our utilities and insurance was set up, which by the way was also a simple process, and everything was signed we got a code for a lock box at 1 am. At 6 am I was moving stuff in to our new home.

I can really tell that Rent Right prides themselves on exemplary customer service. I walked into the home and found a very nice hand written note welcoming my family into the home and thanking us for working with them. They also left a very nice and useful gift basket for us on the counter. The hand written note is what made it for us though. The personal touch throughout the process from Sharon, Jessica and the rest of the team really made this experience an enjoyable one.

Thank you Rent Right

Marylynn B.

Jessup was just the BEST! He was very thorough and listened to all of our concerns as well as thoroughly going through the house to make sure everything was as it should be.
He was very prompt and was here when we were told to expect him and even helped my husband replace a battery on one of the smoke alarms.
Rent Right is very blessed to have such a polite, kind and respectful young man working for them.
Yeah Jessup! We are totally impressed!

vincent A.

I cannot thank Michael, Jamie, and the entire Rent Right team enough for their incredible work in renting out my house. From start to finish, they were extremely professional, helpful, and a pleasure to work with. I had an urgent need to get my house rented in less than a month, and Sharon, in particular, went above and beyond to make that happen. Her dedication and attention to detail were evident at every step, and I truly appreciated her willingness to go the extra mile.

They were always responsive, patient in answering my many questions, and kept me well-informed throughout the entire process.

If you're looking for a reliable, efficient, and trustworthy property management company, I wholeheartedly recommend this team. They made what could have been a stressful situation seamless and stress-free!

Debbie M.

I am a home owner and switched from another company to Rent Right. They have not disappointed me! In fact, they have exceeded all of my expectations. All of the employees that I have dealt with have not only been very professional, but also prompt and given amazing follow up. Sharon, Amanda, Michael and Jill have been a pleasure to work with and I can not recommend them enough; whether you are a home owner or a renter, they do a great job.

Mark A.

Overall, the Rent Right team did very good work in managing our rental home in Prescott for three years. My wife and I lived in New York City and in Phoenix during this time. Initially, every employee we spoke with on the phone was competent in their roles, resourceful, courteous, and demonstrated good problem solving, follow-up, and communications skills. Your processes seemed sound and resulted in customer satisfaction. However, after a while, a few employees exhibited less than the highest level of competency in these areas. Also, overall there is room for improvement in three specific areas.

Rent Right was consistently excellent in selecting tenants for our home and making the process for landlords convenient and simple. You were also consistently excellent in managing the rental home, including cleaning up after tenants vacated.

Opportunities for improvement can be made in the high cost of repairs, lack of timely notifications about property problems, and lack of qualified contractors to perform repairs. Your costs for repairs and replacements are excessive, notwithstanding your added 10% fee to contractors' estimates. You can do better in screening contractors for reasonable prices. An example was after a tenant moved out, you told us about a landscaper's quote of $1800 to clean the front and back yards. I found one who performed the same scope of work for only $300.

Your team did a wonderful job in documenting the condition of our home after a tenant vacates. This includes taking making interior and exterior photos of the home and posting them on the owners portal with notes about and remediation that may need to be done. However, you don't explain this process in advance to owners. For example, about two months before the end of a lease, a team of two took almost 100 photos of a home and posted them on the owners portal with notes about roof leaks in a bedroom and garage. We didn't know they were there or that there was a problem. Two months later, we received a call from rent Right asking what we wanted to do about the leaks. That was the first communication of a problem to us. Your process needs to be revised with a follow-up scheduled any time a problem is communicated and an owner doesn't respond timely.

Finally, in the course of fixing these same roof leaks, we discovered Rent Right does not sufficiently qualify all of its contractors. Your solution to the roof leaks was to send us quotes from three roofing contractors. They ranged in scope from a simple inspection to a full roof replacement. Naturally, the variation in cost was large, about $20,000. Also, none of the roofers could fix all of the leaks because they either specialized in shingle or flat roofs only but not both. I told Rent Right I would do the research and hoped to identify a roofer who could competently perform an investigation and perform the remediation at a reasonable price. I contacted five roofers who were able to work on both flat and shingle roofs. I selected three for quotes and from them selected one to do the work. After the project was done, Rent Right added that roofing company to its list of contractors. That work should have been done already without the assistance of an owner, even though you give owners the option of securing their own contractors for needed work.

Ryan N.

Never ever use them!!!!! They buy the worst places ever, do not fix, and then charge you extreme higher amounts..I promise you, I fixed their place, and then they hired Hunter Warfield to sue me. They are suing for 5k for reasons unbeknownst to me - I paid everything. Owner Michael Yarnes is a thief! Buyer Beware x10000.