Tori T.
1/5
My stay at trails bend was amazing the first year I lived there (under management of Sierra). After resigning for a 2nd year, my stay went downhill. Once Sierra left (April 2024 ish) until March 2025, there were no permanent lease managers on staff, and every single one of them were very sub-par, and the office at one point was only open from 10-3 (impossible to talk to anyone in the leasing office if you work a traditional 8-5). You pay more for amenities (gym, pool, gated community). The gate was broken from November 2024 until early January - then broke again less than a month later in late February/march (see attached photo) The gym was locked out on 2 separate occasions (not a big deal but shows the leasing managers never cared). When Sierra was around, there was a cleaning lady (Lisa) who came and cleaned the apartment complex - when Sierra left, I never saw the cleaning lady anymore. This made the apartment filthy and no longer smelled clean a few days a week. One of my biggest complaints with the complex, however, is the lack of support and protection when my dog got attacked by someoneās German Shepard. The girl (who was the owners girlfriend) had ran off after I was begging her to grab her dog and get it off my dog. I called security, security didnāt come because they left. I made a complaint, the manager at the time said there was nothing they could do, due to me not knowing who it was (and that they were working on cameras - I still believe thereās only cameras pointed toward the gate). At this time, there were only 2 German Shepards at the property - it wouldnāt have been hard to find out. A few days later I saw them walking the same dog, and I took a photograph and emailed it to the leasing office. I never got a response out of them. Thank god my dog didnāt sustain any injuries, but regardless it was still a dog attack and they did NOTHING. Regarding animals, when my fiancĆ© deployed, I took his cat. My lease (both of them actually) said the second pet would be $250. They charged me $300, and when I brought this up (with whatever manager was there at the time) they told me it didnāt matter and it was a new āpolicyā. Upon move out, they did correct this mistake. I made several noise complaints about my noisy neighbors that had frequent parties (so much so that I could hear their drinking game when trying to sleep after a long 12 hour shift) and it seemed they never got in trouble about it. I did not feel comfortable going up there myself because I didnāt know who they were. My final and biggest complaint is the marijuana use at the complex. This wasnāt an issue until after Sierra left (likely because no property manager was there full time to monitor the complex). I made several email complaints and nothing was done between 3 property managers. Finally, the property manager before this last one told me to call DSPS anytime this happened. I called multiple times and still nothing was done regarding the marijuana use. The apartment claims to be a smoke free property but the numerous times I complained about the terrible smell of marijuana in my closet and bathroom from my upstairs or downstairs neighbors, so much so I kept my doors shut because I didnāt want my pets to smell it - they never did a single thing. I recognize that marijuana is legal recreationally in MO, but the apartment advertises itself as a smoke free property. When I was moving out, I deep cleaned the apartment and found a pre-move out inspection from 2022 on top of the cabinets, so they must not clean well between tenants. Like I said before, my first year at trails bend was great. However, the second year was nothing but awful, especially for the amount of money I shelled out for a āluxuryā studio apartment. I got an email that TLC is no longer going to be over trails bend - I wonder why. Curious to see how and if they change the place.
