Cornerstone Financial Group - Des Arc, Arkansas

Cornerstone Financial Group: An Overview

For individuals and businesses seeking a financial institution in Des Arc, Arkansas, Cornerstone Financial Group presents a notable, though currently under-performing, option. Located at 108 S 14th St, Des Arc, AR 72040, United States, and reachable at 8702561115, this establishment offers a range of services, though recent customer feedback indicates areas for improvement. It’s important for potential clients to thoroughly investigate the company before engaging their services. The company’s website, unfortunately, is currently unavailable, which can be a significant drawback for prospective clients seeking detailed information.

Location and Accessibility

The physical location of Cornerstone Financial Group is a key consideration. Situated in the heart of Des Arc, Arkansas, at 108 S 14th St, it provides local accessibility for residents and businesses within the community. The facility boasts several accessibility features designed to accommodate individuals with mobility challenges. These include a wheelchair-accessible car park and a wheelchair-accessible entrance, demonstrating a commitment to inclusivity. Furthermore, on-site parking is available, streamlining the process for customers visiting the branch. This attention to accessibility is a positive attribute and should be valued by those seeking a convenient and welcoming service provider.

Services Offered – A Focused Approach

Cornerstone Financial Group’s core specialization is as a financial institution. While specific details regarding the breadth of their offerings are limited due to the absence of a readily accessible website, it’s reasonable to assume they provide standard banking services. These typically encompass:

• Deposit Accounts: Savings accounts, checking accounts, and potentially certificates of deposit (CDs).
• Loans: Personal loans, possibly small business loans, and potentially mortgage options (though this needs confirmation).
• Payment Services: Bill payment services, wire transfers, and potentially mobile banking capabilities.
• Financial Planning: Basic financial advice and planning services might be offered, though the depth of these services requires further investigation.

It’s crucial for potential clients to directly contact Cornerstone Financial Group to ascertain the precise scope of services they provide and to understand any associated fees or requirements. Given the limited online presence, direct communication is paramount.

Customer Reviews and Feedback – Areas for Consideration

Currently, Cornerstone Financial Group has 14 reviews on Google My Business, reflecting a mixed reception from its clientele. The average opinion stands at 2 out of 5 stars, indicating a significant area where the company needs to focus its efforts. Several reviews highlight issues related to customer service responsiveness, transaction processing times, and perceived complexity in accessing information. A recurring theme suggests a need for improved communication and a more streamlined customer experience.

It’s important to note that these are just a snapshot of customer experiences and may not fully represent the entire spectrum of feedback. However, the consistently low average rating warrants serious attention from the management team. Addressing these concerns is critical to improving the company’s reputation and attracting new clients.

Recommendations for Prospective Clients

Considering the current feedback and limited online resources, potential clients are strongly advised to proceed with caution and conduct thorough due diligence. Here are some specific recommendations:

• Contact the Branch Directly: Call 8702561115 to discuss your specific financial needs and inquire about the services offered.
• Ask Detailed Questions: Specifically, clarify fees associated with various services, the loan application process, and the availability of online banking options.
• Read Recent Reviews Carefully: While the overall average is low, delve into the individual reviews to identify recurring themes and potential red flags.
• Visit the Branch in Person: Assessing the environment and interacting with staff firsthand can provide valuable insights into the company’s culture and operational practices.
• Explore Alternative Options: Given the current feedback, it’s prudent to compare Cornerstone Financial Group’s offerings and services with those of other financial institutions in the region.

In conclusion, Cornerstone Financial Group represents a local financial institution in Des Arc, Arkansas, with accessibility features and a physical location. However, the low customer satisfaction ratings and the lack of online information suggest that prospective clients should approach their engagement with caution and prioritize thorough research and direct communication. Future success hinges on addressing the identified weaknesses and enhancing the customer experience.

👍 Reviews of Cornerstone Financial Group

Cara L.

1/5

Dishonest, will not honor agreements, rude and discourteous people. There is only one person there that has a heart, Madison. I would not recommend purchasing anything from Car City/Cornerstone Financial. Very disappointed in the inhumanity and incompetence of the staff here.

April D.

1/5

Usually they work with us. But either Holly or Hailey didn’t update the notes and guess what happened? Someone showed up while we were in another town eating brunch and they just took the van without warning. No phone call or anything. Someone climbed into my drivers seat and drove off. I watched it happen. I called 911 because I thought somebody stole it. We called and made every effort to get it corrected but we had to drive 45 minutes away to get it back. Evidently it is their policy (I’m assuming Car City?) not to turn around once they take your vehicle. And because we were blindsided by all of this, we were out with two babies and had to purchase car seats just to make the trip to get the van that wouldn’t have been taken to begin with had they just updated what they were supposed to. In my opinion, we should be reimbursed for the gas in both vehicles (they drove my van instead of towing it) and my husband’s vehicle which we had to drive to get the van back AND for the car seat we had to get so the babies could safely travel on an unnecessary trip. Ridiculous. Yall make sure you record your phone calls with them just in case. A “promise to pay” is a verbal agreement. So unless they have the phone call recorded, all my husband has is his word and me as a witness. How embarrassing today was.

Everett B.

5/5

Very helpful folks , bought a bunch of cars from many dealers amd they have been much better than most. They helped me in a bad situation and made it work good for everybody..Thanks to Madison and her crew..

Adrian K.

1/5

I have a 2011 Toyota Camry SE financed through this group. They are usually really nice, but lately their attitude towards their customers has started to sour a bit. They ask for on time payments, and then whenever you are trying to figure out how it is that you are late or why they haven’t received your payment yet, you get the I’m not your account manager attitude. When I was trying to figure out how it was that my account was a week behind when I send out my payments every Thursday Vanessa started to get really rude with me and my fiancé over the phone and hung up on us then wouldn’t answer the phone whenever we were calling back so we could ask to speak to her manager about her attitude towards us over the phone. Again they are normally really nice and helpful towards their customers and if you had asked me to leave a review 2 weeks ago I would have given them a four star review, maybe even five, but lately their customer service has started to decline and that is why I’m leaving a 1star review.

Adrian's B.

1/5

My fiance and I finance a 2011 toyota camry from this group and in the past their attitudes have been very good towards their customers. However just this past week my fiance and I call to try and figure out how we were a week behind on our payments because we genuinely thought we were a week ahead. And when we called, Vanessa answered the phone and while we were asking her how it was we were a week behind she got rude with us and hung up on us. Whenever we would try to call back so we could speak to her manager about her attitude towards us no one would answer

Tiffany N.

1/5

Wow . I was sold a lemon. Then they would not make things right. They agreed for me to hold on payments untill it was resolved. Then was told i would receive a call about my options. Which i did not receive but they repoed it while i was in the hospital.

Kamie M.

1/5

DO NOT FINANCE OR GET A CAR FROM THESE CROOKS!!!!! I ONLY GAVE 1 STAR SO I COULD LEAVE A REVIEW. DO NOT RECOMMEND.

Irma E. R.

1/5

They are the worst nightmare. They don’t go by the contract they will steal from u and then when you call to complain about how they keep taking money from your bank account they will be rude and disrespectful. Please Stay away from this Company . First and last time I make business with this Company they take advantage of you and no care about the Customers. This Company Don’t deserve any Stars Deserve to be out of Business.