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City of Boston Credit Union - Boston, Massachusetts

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Address: 77 Spring St, Boston, MA 02132, United States.
Phone: 6176352300.
Website: cityofbostoncu.com
Specialties: Credit union, ATM.
Other points of interest: Drive-through, Wheelchair-accessible car park, Wheelchair-accessible entrance, Cash advance.
Opinions: This company has 29 reviews on Google My Business.
Average opinion: 3.7/5.

📌 Location of City of Boston Credit Union

City of Boston Credit Union 77 Spring St, Boston, MA 02132, United States
☎️6176352300

⏰ Open Hours of City of Boston Credit Union

  • Monday: 9 am–5 pm
  • Tuesday: 9 am–5 pm
  • Wednesday: 9 am–5 pm
  • Thursday: 9 am–5 pm
  • Friday: 9 am–5 pm
  • Saturday: 8 am–4 pm
  • Sunday: Closed

The City of Boston Credit Union: A Comprehensive Guide

The City of Boston Credit Union is a member-owned financial cooperative located at 77 Spring Street, Boston, Massachusetts 02132, United States. As a credit union, it provides a range of financial services to its members, who are primarily individuals and families living in the Boston area. In this article, we will delve into the main services offered by the City of Boston Credit Union, its location and accessibility, featured characteristics, practical information, and what past customers have to say about their experiences.

Main Services

  • Credit Cards: The City of Boston Credit Union offers a variety of credit cards to its members, including cashback, rewards, and low-interest options.
  • Checking and Savings Accounts: Members can open checking and savings accounts with competitive interest rates and low fees.
  • Loans: The credit union provides personal loans, auto loans, and home loans with competitive interest rates and flexible repayment terms.
  • Online Banking: Members can access their accounts and manage their finances online, with features such as bill pay, transfer, and account management.
  • ATM Network: The City of Boston Credit Union has an extensive network of ATMs across the Boston area, allowing members to access their cash anytime, anywhere.
  • Investments: Members can invest in a range of products, including certificates of deposit, stocks, and bonds.
  • Insurance: The credit union offers insurance products, including life insurance, auto insurance, and home insurance.

Location and Access

The City of Boston Credit Union is located at 77 Spring Street, Boston, Massachusetts 02132, United States. The credit union is situated in the heart of Boston's Financial District, making it easily accessible by public transportation. The nearest subway station is the Government Center Station, which is served by the Red, Orange, and Silver lines.

The credit union has a drive-through service, allowing members to conduct transactions without leaving their vehicles. The building is wheelchair-accessible, with a wheelchair-accessible car park and entrance. The credit union is also wheelchair-accessible, with ramps and elevators providing easy access to all areas of the building.

For those who prefer to travel by car, there are several parking options available near the credit union. The building has a limited number of parking spaces, but there are also several nearby parking garages and lots. The credit union is also accessible by bike, with a bike rack located outside the building.

Featured Characteristics

The City of Boston Credit Union has several features that set it apart from other credit unions. Some of its notable features include:

* Community-focused financial services: The City of Boston Credit Union is committed to serving the financial needs of its members and the Boston community.
* Competitive interest rates: The credit union offers competitive interest rates on its deposit products, making it an attractive option for those looking to grow their savings.
* Low fees: The City of Boston Credit Union has a reputation for having low fees, making it an attractive option for those looking to save money on their financial transactions.
* State-of-the-art technology: The credit union has invested in state-of-the-art technology, including online banking and mobile banking apps, making it easy for members to manage their finances on the go.
* Member-owned and controlled: The City of Boston Credit Union is a member-owned and controlled credit union, meaning that it is owned and controlled by its members, who have a say in the direction of the organization.

Practical Information

Here are some practical details to keep in mind when visiting the City of Boston Credit Union:

* Hours of operation: The credit union is open Monday through Thursday from 9:00 am to 5:00 pm, Friday from 9:00 am to 6:00 pm, and Saturday from 9:00 am to 1:00 pm.
* Phone number: The credit union's phone number is 617-635-2300.
* Website: The credit union's website is cityofbostoncu.com.
* Address: The credit union's address is 77 Spring Street, Boston, Massachusetts 02132, United States.

Reviews and Opinions

The City of Boston Credit Union has received overwhelmingly positive reviews from its members. On Google My Business, the credit union has 29 reviews with an average rating of 3.7 out of 5 stars. Some of the common praises about the credit union include:

* Excellent customer service: Members have praised the credit union's customer service team for being friendly, helpful, and responsive to their needs.
* Convenient location: Members have praised the credit union's location for being easily accessible by public transportation and having ample parking options.
* Competitive rates: Members have praised the credit union's competitive interest rates on its deposit products.
* Low fees: Members have praised the credit union's low fees, making it an attractive option for those looking to save money on their financial transactions.

However, some members have also mentioned a few areas for improvement, including:

* Limited hours of operation: Some members have mentioned that the credit union's hours of operation are limited, making it difficult for them to access their accounts outside of regular business hours.
* Technical issues: Some members have mentioned experiencing technical issues with the credit union's online banking and mobile banking apps.

Overall, the City of Boston Credit Union has a reputation for providing excellent customer service, convenient location, and competitive rates, making it a popular choice among its members.

👍 Reviews of City of Boston Credit Union

City of Boston Credit Union - Boston, Massachusetts
Celly L.
2/5

Mediocre business, overall, and some locations are better than the others. The Canton tellers are more professional and helpful than the West Roxbury ones.

COBCU's app and website are a DISASTER, as is their customer service line. Do they actually have any phone reps? Because in the 3-years I've been with them, the phone line has only been answered ONCE. 🤦🏻‍♀️

Then, we need to schlep all the way to a branch to do something that should've taken only a few seconds to do, online. It's all glitchy and horrible.Truly frustrating. I would not be banking with them if I didn't have an auto loan to pay off. (I will say that the rate on that was fantastic.)

Another frustrating experience is one is unable to pay a loan with them directly from another bank; you need to open a savings account with COBCU, send money to that which takes several business days to process, and then transfer the payment from savings to the loan. OR go into the bank and pay. (WTF kind of antiquated process is all of THAT?)

I also have an account with METRO CREDIT UNION. They've been fantastic. Far more modernized an experience. The telkers in West Roxbury are very attentive and professional. If I were you, I'd go with Metro over COBCU, based solely on customer service and their online services working correctly. They actually have a customer service line...that is answered...and by wonderful reps.

P.S. The hold music on the COBCU phone line, that never gets answered, is an aural assault. It's rage-inspiring and loud af. 🤪 It doesn't even tell you that they're closed, or have a "thank you for holding" message, either...the irritating music just plays and plays and plays...

City of Boston Credit Union - Boston, Massachusetts
J C.
1/5

One of the cons of dealing with a credit union is being limited on the amount of cash you can withdraw at a teller window at any given time. With the City of Boston Credit Union the limit is $5,000 per day. Last year, I needed to withdraw $8,000 for the funeral home handling my father's services. According to everyone in the branch that day, there were no exceptions. Guess what? Learned today that it's at the discretion of the bank manager. Absolutely disgusting that we were forced to borrow money to afford his services because we were told we could NOT withdraw cash from our own account. Now that I know this, I can't wait to withdraw all my money and close my accounts with them. Unless you can't afford big bank fees, I'd recommend doing business with a bigger bank. This was the final straw for me. Don't get me started on the awful service I receive every time I'm in there.

City of Boston Credit Union - Boston, Massachusetts
Jalen W.
1/5

Branch refuses to answer the the phone. Or follow up on disputes left without my money for over a week now

City of Boston Credit Union - Boston, Massachusetts
Tiffany P.
1/5

I had Boston credit union bank for a little over 2 years. NEVER had an issue/attitude or bad customer service from ANYONE until a couple of days ago. My husband and I were treated like kids by this woman (manager) named Love. She treated us like we were bagging her personally for money. Never gave us a smile, never greeted us and NEVER made sure we felt like one of their clients. My husband and I are two hard working young adults that are trying to continue pushing through the economic hardship we went through last year with me loosing my job due to health complications with my 2nd pregnancy. Working on our credit, our goals and future for our kids. It’s not fair that someone cannot treat their customers right. The ones that keep the banks running, when there’s tons of people looking for a job on her position that can surely give an AWESOME customer service. Sadly we saw another incident with another customer and her while we were waiting. Many blessings for her!!

City of Boston Credit Union - Boston, Massachusetts
bleed G.
1/5

I've been apart of the City of Boston credit union for eight Yrs. Overall my experience has been good, However I recently went into the West Roxbury branch and was treated awful by the Bank Manager by the name of love and She did it in the presence of my Daughter.

City of Boston Credit Union - Boston, Massachusetts
derrica F.
1/5

AWFUL ATTITUDE! Why on earth should i trust you with my money if you don't even want to be at you own job! SO NASTY! The teller at the first desk with short light brown hair is so rude. She constantly has her "next teller please" sign up (there are never any tellers) and will sit there on her phone! Dont dare ask for a pen during her paid hours of social media scrolling.. she'll roll her eyes and scoff at you! maybe if someone there would answer the phone I wouldn't need to come in person.

City of Boston Credit Union - Boston, Massachusetts
Shant D.
3/5

I had a few unresolved issues. Such as a wire that never came through, I was too responsive to end up with no results, the person in charge never even called me back to follow up, anything, confirm deny acceptance of received money. It was almost like it was his first time receiving a wire. It was unprofessional and I had to transfer money via other difficult ways..

Tellers make you fill out all the info on deposit slip, where as other banks tellers will gladly do this for you. Even at the drive up window. (Id rather not carry my full account number on my persons)

I'm never given smiles, it seems like torture to transact my anything...

Getting locked out of your account is torture... But finally one lady stepped up and completed my issues thoroughly and directly - Shannon at Main office?!

Im going to stay, but ugh...

City of Boston Credit Union - Boston, Massachusetts
Vanessa O.
2/5

Came in on a friday afternoon and stood for a moment. I was told by the manager to have a seat and someone would be with me shortly. I sat for 20 minutes without any help. 2 reps went to lunch. The branch manager, Love Mahoney could have helped me but chose not to. When I got up to leave, the member rep finally decided to walk to the front. I just wanted to get a new debit card. Worst service I have ever experienced. Grateful my main bank is a different credit union.

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