AAA Fairfax Car Care Insurance Travel Center - Fairfax, Virginia

AAA Fairfax Car Care Insurance Travel Center

Located at 9400 Main St, Fairfax, VA 22031, AAA Fairfax Car Care Insurance Travel Center is a comprehensive auto care center that offers a wide range of services. With its convenient location and extensive services, this center is a one-stop shop for all your vehicle needs.

Specialties:

• Auto repair shop
• Brake shop
• Insurance agency
• Oil change service
• Tire shop
• Travel agency

In addition to these services, AAA Fairfax Car Care Insurance Travel Center provides other valuable amenities such as onsite services, wheelchair accessible entrance, wheelchair accessible parking lot, and wheelchair accessible restrooms. They also offer oil change and mechanic services.

Additional details:

• Appointments recommended
• Credit cards accepted

This establishment has received positive reviews, with an average rating of 4/5 based on 246 reviews on Google My Business. Customers appreciate the convenience of having all their auto care needs met in one place and the quality of service provided by the center.

For those seeking a reliable and comprehensive auto care center, AAA Fairfax Car Care Insurance Travel Center is an excellent choice. With its various services, convenient location, and positive reviews, this center is well-equipped to handle all your vehicle's needs.

👍 Reviews of AAA Fairfax Car Care Insurance Travel Center

Richard H.

1/5

AAA Tire & Auto Service at 9400 Main Street Fairfax VA 22031 - has been the worst experience ever getting my car repaired. I took my car in for simple repair of a coolant and power steering leak - three times - and they have fixed nothing. The manager Mark O'Conner was especially rude and arrogant - right in front of employees. My last visit - I was told to bring the car in about 3:00 PM so they would have plenty of time to work on it - they looked over the leaks for no more than 10 minutes - touched nothing - and told me they wouldn't do anything more. I been billed twice for about the same amount - was told they guarantee their work - Mark agreed to refund one unsuccessful visit - but not the second. He also told me bluntly - not to come back. They said they saw the leaks - I brought in cardboard that showed where the leaks were - they said the hoses are fine - but they can't figure out how to repair my car. Seems simple - that if you can't fix something - you don't charge the customer !!! - me. Maybe Mark was having a bad day - don't know - but I've never encountered a manager like this - and I've been a AAA Member a long time. So I'm still waiting for them to refund charges for something they didn't do.

Katie D.

1/5

I usually never like to leave negative reviews but this was one of the worst services I’ve gotten in regards to a simple oil change. I made the appointment online and received a confirmation appointment time. I come in on time for the appointment and am I told I can’t use the online portal you have to call in all of our customers know to do that. I was then told to step to the side and allow people who “made actual appointments” take priority. After it was my turn I told them I needed an oil change and specifically requested to have them look at the windshield wiper motors
Because of inconsistent wiper functions. About two hours later I see my car finished and pulled out front I waited about 10 minutes to see if I would get called over and of course did not. I walk up to the desk and don’t even get an acknowledgment just the response of “yeah your car has issues”. I inquired about the windshield wiper motors and she assured me they were fine… which of course they were not.
I ended up taking my business to another shop and they immediately found the issue of needing to replace the motor and the connector since both had been fried. They also took the time to explain to me in detail what repairs my car needed so I understand what I was paying for.
As a triple A member this was probably the most disappointing interaction I’ve ever had with them. Usually I think the AAA services have been helpful but I would not recommend coming to this location

Shih-Chun C.

5/5

The AAA Fairfax had done an excellent job in changing oil, rotating tires, and performing extensive multi-point inspections of my Honda Civic with membership discount. The AAA auto service is trustworthy and commendable for the maintenance work. It is highly recommended.

Chris L.

5/5

Great customer service, responsive, attentive, fast. I came in to get a new International Drivers License and it was fast and easy. I wish every sales experience I had was as good as the experience I had with Fredis Ventura. Thank you.

Dustin H.

1/5

I am beyond furious with the service I received today. I had a 1:00 pm appointment for an oil change, and I arrived early, yet my car wasn't finished until just after 4:00 pm. That’s over THREE HOURS for a simple oil change! Marc, the General Manager, tried to excuse it by saying they were short a tech. Frankly, I don’t care about your staffing problems what I care about is that I had a scheduled service, and my time was completely disregarded. This is unacceptable and shows a complete lack of respect for your customers. My time was wasted, and this has left me so frustrated that I’ve already canceled my AAA membership. I expected far better, and this experience was infuriating!

Michael T.

1/5

I am a AAA member and I have always done service ( that includes Major Parts ) in this Location, the Staff has been very Professional except on my encounter of this Manager yesterday and Today 12/27/2024, very rude & unprofessional. I just went yesterday & today to check as Air was leaking from my Tire ( which all I bought from the same location) as I explained that I am a member, this so called Manager said “ I don’t care what Level of Membership but you can take an appointment after a Week “ with an attitude!!

A J.

5/5

Ashari went above and beyond to help us after we made an error submitting an online IDP application. Her willingness to step in and help us fix our error, coupled with her exceptional competence, left us extremely impressed. Her dedication to customer service and responsiveness are 100%!

Maria R.

5/5

I’ve been a AAA member since 2018. The auto care has always been beyond excellent. Recently, I had made an appointment for new tires and routine oil change. Upon arrival the staff realized the tires were not there yet. The tires in stock were significantly more costly. The car service manager matched the price I was quoted in order to not cause any inconvenience. Really excellent customer service I would 100% recommend. Honest reliable service.