AAA Pasadena Insurance and Member Services - Pasadena, California

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 801 Union St, Pasadena, CA 91101.
Phone: 67950601.
Website: ace.aaa.com
Specialties: Insurance agency, Auto insurance agency, Cruise agency, Home insurance agency, Life insurance agency, Motorcycle insurance agency, Notary public, Passport photo processor, Travel agency.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 467 reviews on Google My Business.
Average opinion: 4.5/5.

📌 Location of AAA Pasadena Insurance and Member Services

☎️67950601

⏰ Open Hours of AAA Pasadena Insurance and Member Services

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–5 PM
Friday: 9 AM–5 PM
Saturday: 9 AM–1 PM
Sunday: Closed

AAA Pasadena Insurance and Member Services Overview

Located at 801 Union St, Pasadena, CA 91101, AAA Pasadena Insurance and Member Services offers a wide array of insurance services and additional conveniences, making it a one-stop shop for all your insurance and travel needs. The company's contact number is Phone: 67950601, and you can find more details on their Website: ace.aaa.com.

Key Services and Specialties

AAA Pasadena specializes in various insurance domains including Auto insurance agency, Cruise agency, Home insurance agency, Life insurance agency, Motorcycle insurance agency, and more. Beyond insurance, they serve as a Notary public and provide essential services such as Passport photo processing. Their versatility and comprehensive service range make them an invaluable resource for residents and visitors alike.

Accessibility and Convenience

For those valuing accessibility, note that AAA Pasadena has a wheelchair accessible entrance and parking lot, ensuring comfort for all patrons. This attention to detail showcases their commitment to serving a diverse clientele.

Customer Satisfaction and Experience

Customers have left glowing reviews, particularly praising the welcoming atmosphere and professional service. With an average rating of 4.5/5 on Google My Business, it's clear that many have had positive interactions. A typical visit might include a brief wait time (often just 5 minutes as mentioned), followed by assistance from friendly and thorough staff like Miesha Moore, who exemplifies the high level of customer service expected at AAA Pasadena.

Recommendations for Prospective Clients

If you're searching for reliable insurance services or need travel arrangements, AAA Pasadena is highly recommended. Their combination of insurance expertise and travel facilitation is complemented by their accessible location and customer-friendly policies. To get started or learn more about their comprehensive services, visit their website at ace.aaa.com. Don't miss out on their wheelchair accessibility features, which cater to everyone's needs.

👍 Reviews of AAA Pasadena Insurance and Member Services

AAA Pasadena Insurance and Member Services - Pasadena, California

Nathaly R.

1/5

The insurance agent (Mark Young) did not help me, bad customer service and rude. Zero star really. Very lazy and incompetent people work for AAA.

Alan S.

5/5

I was there in the morning and the wait was maybe 5 min.... very nice! The receptionist was very friendly and assisted me with energy! My regret is not getting her name. Now Miesha Moore finished taking care of me, she was friendly and was very thorough. Clear and patient. Answered all my questions and was very professional. Lots of parking as well!

Lara S. M. S.

5/5

Marilyn was amazing and the person that helped me register my car was extremely helpful and patient as well, but I didn’t catch her name. Great branch, this was a very pleasant visit!

Jon J. S.

5/5

Marilyn Sotelo was great to talk to and pretty helpful. Matter of fact most of the people there are all pretty helpful.

Shou M.

5/5

Outstanding service and value. Saved a bundle on car, renters and earthquake policies. Surprised to wait in a slow line (20 minutes) for getting vehicle tags, but still better than going to the DMV.

Tynan F.

1/5

I recently had a disappointing experience with customer service when contacting AAA. During my call, I was assisted by an individual who introduced themselves as Supervisor Gigi, employee number "hotel278." The interaction felt dismissive and unprofessional, as if my inquiries were an inconvenience. The customer service provided was below expectations; it was both rude and unhelpful. Additionally, the services offered by AAA, seem outdated and not competitive. This experience has led me to reconsider my future interactions and expectations from this company.

Jenn L.

5/5

I haven't been to a AAA office in quite some time, but went today for an international driving permit. They were extremely busy, perhaps because the Alhambra office had technical issues and redirected me and other customers to other locations. All the staff were so friendly, knowledgeable and efficient. I was really impressed!

Venetta B.

1/5

I have always liked auto club for roadside service and car insurance and directed family members to use them for car insurance and friends BUT TODAY ROADSIDE SERVICE VIRTUAL ASSISTANT IS HORRIBLE I AM ALSO AN PREMIER PLUS PAY EXTRA FOR EXTRA SERVICES AND INWORK HARD FOR MY MONEY SO FIVE DIFF VIRTUAL ASSISTANT MISTAKES AND THEY CANCELLED MY TOW HAD TO GET A LIVE OPERATOR to fix everything as the virtual causght a word nusednin texting that said to them I was not able to use the service for a tow and a jump three hours later finally a tow is coming missed work as this was the last day to tow this car to my grandparents as I had to park on street as I only have one parking spot and was getting tickets n Thisnis horrible and Thisnis not the first time the virtual assistant messes up many people tell me it’s horrible other than that the live people r always great I like the car insurance and so not happy w the tow service anymore at alll three hours and still sitting here