AAA Pinole Branch - Pinole, California

Alysia L.

Very quick service on a Friday late afternoon. We were welcomed immediately and handed a form to fill out then someone was ready within 5 minutes to process the id.

Make sure you bring the correct documents- the person at the front may not know or ask you. The people waiting were taken care of by the time we left so that was nice to see! Very clean- looks like a Chase bank/Hertz interior. I would consider AAA again after this experience.

Elledonnay (.

Very unprofessional office. I tried calling to make an appointment on Friday at 4:30, they never answered the phone, yet office closes at 6:00. I recalled moments later, same thing. I tried calling a week later, they hung up on me twice. You hear them manually putting you on hold, without asking "can you be put on hold?". It's like they go out of their way not to talk with you. The online scheduling doesn't work, hence why I had to call them to begin with. Why can't we give a "0" star?

Rudiel S.

The reason why I'm giving this a five-star is because of the AAA Team member "V." Very respectful. Very thorough. Didn't make me feel rushed. Made me feel like a person, not just some customer. She actually engaged with me when her I asked her questions. Which in the past, I never got that type of interaction. I understand places our business. But businesses are only around. When you make the customer feel like a person.

Marcia S.

I just want to say I am no longer insured through AAA as of today after my experience and the up the ass cost in premiums. I have been a member since high school and have an incredible driving record so the cost and stale attitude received today is a slap to the face.

To say the least, this establishment is a joke. A waste of corporate dollars. While customers are sitting and waiting, there is zero interest in service or efficiency, staff members standing around, flirting with each other. Watching a senior employee asking their subordinate if they got them something for Valentine’s Day while customers are sitting around waiting for help is HIGHLY inappropriate. There is little to no urgency to be of assistance, just a bunch of empty vessels waiting around for a paycheck and sadly, waiting to go on home.

Upon arrival, I was also told the line for wait time is long so I should just call the 1800 number. Are you kidding me? Then after being turned away to come back later to receive help, I had insurance questions and was the only person in line. Waited 15 minutes. So then I decided to call the 1800 number again. As I’m on the phone, the service member finally makes herself available to help but too late, the 1800 number got me help faster than she could turn the corner.

I said it already and I’ll say it again, this is a joke of a company and a waste of business dollars. Not only that, AAA’s reliability, cost and quality is a total rip off now. Was told as of 2025, all insurance companies raised their premium cost by 40% in California due to the increase in fires (which apparently AAA won’t even cover). How does that even make sense?

As I write this, I would like to say I just signed with a competitor insurance agency for the same full coverage contract for half the cost. Good-bye.

eric S.

they said there computers broke down !
Waited 2.5 hrs !!!
Then they closed on me.
Had 2 come back the next day 2 wait in line again !
Not cool....

Bridget W.

Short Version: Do not register your car here if you purchased it from an out of state dealer and later relocated to California. They overcharged me $2310 and it took almost 2 months to get my refund from the California Department of Tax and Fee Adminstration.

Long Version: I moved here from another state last summer and drove my car. I thought that dealing with my dmv needs would be less painful at a AAA branch, but I may have been better off actually going to the dmv. The first red flag was when they told me to lie on the paperwork and say I purchased my vehicle from a private seller. They shouldn't even be processing sales from dealers. Who knows how many other people have lost money due to their negligence.

When they said I would be charged a use tax fee of $2310, I said that it didn't make any sense because I had already paid tax for the vehicle. If this had happened 5 years ago, I would have had some major financial issues, thankfully I am in a better position these days. I paid the fee and made sure that they were going to give me itemized list so I could do further investigation when I got home.

I go home and use my friend google. Just search for "4.035 Transactions Not Subject to Use Tax" you will conclude that I in fact did not owe any use tax. I called the DMV, which was useless, they returned my call two days later. I called the California Department of Tax and Fee Administration. I filed a claim for a refund online. After about 10 phone calls, who knows how much wasted time and approximately two months, I finally received a check for $2310. A simple task that should have been finished in one morning turned into something highly stressful that took almost two months.

Nayiba H.

I came in almost closing time on a Tuesday. Every employee there working that day was attentive, understanding of my needs and welcoming. I haven't had customer service like this in a long time. It was a nice feeling after a very long, stressful day to be helped with patience and treated with respect from all the employees even though i was the last customer. I wish I got all of their names. They helped me right away. I had everything I need and was out the door.

Marisa G.

I have tried multiple times to call and ask questions before coming in, but I’m always routed to the call center. The call center can’t help so they route me back to the local branch, which sends me right back to the call center.