AAA Swift Creek Car Care Insurance Travel Center - Midlothian, Virginia

sha-lah S.

I recently took my car in for an oil change, and I couldn't be more satisfied with the service I received. The team was professional, efficient, and made the entire process smooth and hassle-free. From the moment I arrived, I was greeted with excellent customer service and a welcoming atmosphere.
A special shoutout to the manager, Ryan Fuller for his outstanding commitment to customer satisfaction. He went above and beyond to ensure my car was serviced properly and took the time to answer all my questions.
His dedication to quality service and attention to detail truly set this place apart.
If you're looking for a reliable and trustworthy car servicing shop, I highly recommend this location.
I'll definitely be coming back for future maintenance needs!

JT T.

This is the third time I've taken my 2014 truck to them and it will be the last! When you tell me that I bring my vehicle in the day before and we will get it done first thing the next morning, I expect that to happen. This is the third time that the car is "just getting in the door"...at 2:30pm! What do you expect from people when you can't meet your commitments. Good luck with your future!

chris S.

Been going there for a while for simplistic stuff, oil change and inspections. About a year ago I arrange to have my car tire looked at because it losing about 5lbs a week. I dropped off and asked they look at the tire for a nail and add air. Picked up the next day and I assumed they found an issue, 3 days later it’s still losing air 😂 I take it back and asked did they find anything and he stated we just put air in it, did you check for a nail? NO! Can’t make this up! This last time 8/25 I drop off and said specifically change the front brake pads, because they recommended it 6 months ago so decided to do it as well as an early oil change. I pick it up 8/26 and it’s $89. I said what about the brake pads, he said oh they are good? What…huh? I was lucky enough without evennnnnn asking they inspected it, 5 months early? Never asked them to do that! Save yourself and just go somewhere else. Incompetent.

Buddy M.

Company I work with has a fleet account so work vehicles and personal vehicles go there for repairs and service great place and not overpriced like so many others

Mathew

Update:
I recently had a frustrating experience at this vehicle repair shop that I feel compelled to share. I took my car in for routine maintenance, expecting a quick turnaround, but it ended up taking much longer than anticipated. When I called to inquire about the delay, one of the technicians responded with a sarcastic tone, which was off-putting.

Deciding to address my concerns in person, I visited the shop to speak with the manager. Unfortunately, he was unhelpful and didn’t provide the assistance I was hoping for. This experience was a stark contrast to my previous visits when the service was much better. Given this recent encounter, I cannot recommend this location while the current management is in place.

I've since decided to move my vehicle maintenance to another shop, where I've received much better service.

Original review:
The car care center has provided excellent service to my families vehicles over the last year. They have been prompt and friendly the entire time as well.

Hunter H.

If I could go into the negative with this rating I would. Most incompetent staff I have ever seen. One of their drivers was in my neighborhood performing a service for someone else and managed to crash into my PARKED car. Incredible that their professional drivers can slam into a stationary object. Both the local and corporate offices have been dodging me all week and refuse to provide any information on how they are planning to remedy the situation. Absolutely atrocious business practices and lack of integrity. Avoid at all costs if you value your property.

Chawn C.

I dropped my car off two times to deal with a pulsating brake issue. Each time they told me there was nothing wrong and even called out that I didn’t have a warped rotor, unprompted. Then they told me that there was no pulsing even though I felt it. I took it back and was told they greased a pin and they didn’t feel a pulse. I drove it for a couple of weeks, because they told me everything was fine, only for the pulse to get worse.

I then took it to Roy Hendrick’s Muffler shop on Hull St and they pointed out that my rotor was in fact warped and that the pulsing was clearly happening. They told me to take it back to Triple A because the rotor and pads should be under warranty. Triple A thought otherwise and will not honor the warranty on the warped rotor. Even though it only warped because they kept telling me nothing was wrong. They only admitted there was an issue when I had another shop take a look and point out their mistake.

If I hadn’t brought the car in twice before, and had to wait days to get it back, this wouldn’t be an issue. They could have seen what the error was and avoided the warping. I tried to take preventative measures by going to them and their lack of care allowed my issue to worsen.

Finally, when I dropped the car off the first time they mentioned not wanting to deal with the warranty. I should have insisted at that point to look further into my problem. They clearly knew I had an issue and didn’t want to honor the warranty or do any actual work to fix the car. I’m not even convinced they looked at my car in the first place. They simply did not care about my issue and even gave me a bogus corporate number to complain to.

Paul D.

We have used this auto repair shop numerous times. We’ve always been pleased. They are prompt and they work Saturdays. I appreciate being able to drop my car off after work and pick it up the next day. They give discounts for AAA members.