Advanced Management Company - Irvine, California

Melissa

Maintenance member named Rafa Z. was very friendly and helpful during our maintenance request. He brought a cheerful attitude and was able to satisfy our service almost immediately. He took the time to make sure all the problems were fixed and was mindful of everything in our house. His demeanor was easy to approach and made me feel comfortable to speak with him. I appreciate him very much!

Kristen R.

This review is for Ruben in Yorba Linda. He came out at 11:30 at night to fix a plumbing issue. Himself and all the maintenance crew go above and beyond to make sure the complex is always clean and well taken care of. They are always so friendly and helpful, thank you guys!

Shay W.

I am writing this review solely regarding my interaction with Luis the maintenance man at the Sherwood apts. He is great. He responds to his work orders very fast. I put in my request Thursday night and online it said he couldn’t come until Monday but he was here Friday before noon. He worked so quick and efficiently.

K K.

I don't know where to begin with. This is the worst place I have ever rented an apartment. I lived here for 3 years. They will loot your money and never listen to tenants concern. This company is a joke. I wish google had 0 stars option.

First, the apartments are really old and are not well maintained. Whenever you have a service request, they will take forever to come to fix it.

I literally had roof water leakage in my bedroom for atleast 6 times during the time I lived there. They came after 4 days to just to check. Their maintenance team is very poor.

Their locker rooms are very unsafe as well and it was compromised and broken into multiple times which lead to stealing of the important mails of mine as well as other tenants.

Second, their online monthly payment is very poor and unorganized. They really need to update that. Moreover, their laundry room is always stinking and very poorly maintained. I have seen roaches all the time over there.

Third, after I moved out from the apartment, I called their manager and management 1000 times to talk about my dues but no one answers or are even bother to listen to your concerns, they didn't return my deposit money ever.

I have lived at many apartment communities but I have never had this kind of experience ever. I am very disappointed.

So please everyone avoid this company and community and DO NOT rent an apartment with them. Horrible overall experience.

Greg B.

I absolutely love my apartment complex Villa Serrano. Cathern, Luigi and even to the maintenance guys everyone is so sweet and attentive. With a bonus there is security that walks the complex all night for even more added security.

Michelle R.

Make sure you don't live at any of there properties without an attorney! Especially when moving out. Even if you take them to court with a court order amount agreed upon, they try to "double dip" GET AN ATTORNEY IF THEY TRY TO!!!

Patricia G.

Since AMC took over management of the building complex, the cleanliness and follow up from management has gone way down. Management notified tenants that a cleaning crew would be hired at least 6 months ago. If they have, I haven’t seen them. The hallways are filthy, there’s a strong smell of dog urine in the common areas, the trash shoot rooms are beyond disgusting. The level of awful odor is unbearable. I can’t begin to imagine how much bacteria is flying in the air. You can barely make out the color of the floor from how dirty it is with rotting food on the floor. I have mold growing by my guest bathroom vestibule due to the ac unit back up. It’s been a week since the plumber came by to unclog the line that caused the back up and severe leaking from the ceiling and walls. I had to go twice for follow up to the leasing office just to get the leak fixed. It took at least a week. Now, it’s over a week since the plumber came and once again, no follow up from the leasing office management team. Meanwhile, the mold is worse.

However, our maintenance team is amazing. They are there to maintain the upkeep of repairs not clean or pick up dog feces. I find it ridiculous that management has them doing minimal cleaning when they would better make use of their valuable time with the maintenance needs of the building!

Jerney A.

DO NOT MOVE HERE
The Riverhouse apartment complex under AMC ILLEGALLY raised our rent by 10%, when the max amount allowed by the city of Santa Ana is 3% or less, in the year 2023. Upper Managment agreed to pay me the money back ($1898) that they owed me upon move out verbally, but when I asked for it written or via email…nothing. Most likely a move just to get me out and not follow through. Once I told them I will not move out until I am reimbursed, they then went radio silent. I have been here for three weeks and not paid rent, with no eviction notice, pretty weird right? On top of that the apartment leaks every time it rains. Constant plumbing issues and no parking or visitor parking. I am currently pursuing action against them with the city of SA, if anyone currently living here or past resident after December 2021 please reach out and I will connect you with Housing Authority for the City.