Affinity Plus Federal Credit Union - Alexandria, Minnesota

Introduction to Affinity Plus Federal Credit Union, Alexandria

Affinity Plus Federal Credit Union, located at 418 3rd Ave E UNIT 108 in Alexandria, Minnesota, is a branch of the larger Affinity Plus network, serving the local community with a range of financial services. This guide provides a comprehensive overview of the credit union, its services, location, unique features, and practical information, along with insights from customer reviews.

Main Services

• Business Services: Affinity Plus offers various resources to help small businesses, including business checking and savings accounts, loans, and financial planning tools.
• Credit Cards: The credit union provides a variety of credit card options with benefits and no annual fees, designed to fit different spending habits and needs.
• Savings and Certificates: Affinity Plus offers several low-risk savings options, including certificates of deposit (CDs), cash management accounts, and individual retirement accounts (IRAs).
• Loans: Members can access personal loans, auto loans, home loans, and lines of credit to finance various needs, from vehicle purchases to home improvements and debt consolidation.
• Check Cashing Service: Affinity Plus offers a check cashing service, allowing members and non-members to cash checks quickly and conveniently.

Location and Access

Affinity Plus Federal Credit Union is situated in the heart of Alexandria, Minnesota, at 418 3rd Ave E UNIT 108. The branch is easily accessible and located near several local attractions and amenities. The neighborhood is known for its vibrant downtown area, historic sites, and outdoor recreation opportunities.

• Address: 418 3rd Ave E UNIT 108, Alexandria, MN 56308, United States
• Phone: 800-322-7228
• Website: affinityplus.org

Featured Characteristics

Affinity Plus Federal Credit Union stands out with several unique features that cater to the needs of its members:

• Wheelchair-accessible Entrance: The branch ensures accessibility for all members, with a wheelchair-accessible entrance and parking.
• On-Site Services: Affinity Plus offers various on-site services, including notary public, safe deposit boxes, and audio/visual services for meetings and events.
• Cash Advance: Members can access cash advances through their loan or line of credit products, providing quick and convenient access to funds.

Practical Information

To make the most of your visit to Affinity Plus Federal Credit Union, consider the following practical information:

• Hours of Operation: Monday-Thursday: 9:00 AM - 5:00 PM, Friday: 9:00 AM - 6:00 PM, Saturday-Sunday: Closed
• ATM Access: Affinity Plus members have access to over 30,000 surcharge-free ATMs nationwide through the CO-OP Network.
• Online and Mobile Banking: Members can manage their accounts, transfer funds, pay bills, and deposit checks remotely using the credit union's online banking platform and mobile app.

Customer Reviews and Positive Aspects

Affinity Plus Federal Credit Union has 14 reviews on Google My Business, with an average rating of 3.1/5. Positive aspects mentioned by customers include:

• Exceptional Customer Service: Several customers praised the friendly and helpful staff, who go above and beyond to assist members with their financial needs.
• Convenient Location: The branch's location in downtown Alexandria was appreciated by many customers, as it is easily accessible and close to other businesses and amenities.
• Wide Range of Services: Customers acknowledged the variety of services offered by the credit union, including business services, loan options, and savings accounts.

While the average rating is 3.1/5, it is essential to consider that customer satisfaction can vary, and individual experiences may differ. Affinity Plus Federal Credit Union encourages members to provide feedback and continuously strives to improve its services.

👍 Reviews of Affinity Plus Federal Credit Union

Scott W.

1/5

Treated like a second class citizen. Today. You've made your last dollar off me. Affinity use to be a bank that had great rates. Credit unions use to have good rates but now they are no better than any local bank.

Wendy H.

5/5

I am a fairly new customer at Affinity and have had exceptional customer service. They great you with a smile, very friendly and go above and beyond helping you with what you need.

Kevin M.

1/5

I found a personal check in a parking lot (over$600). It was endorsed and even had his bank account number on the back. I called the 1-800 number on the check and the lady on the phone was very professional and thanked me for being so honest and told me where the nearest Affinty bank was located. I drove there and waited few minutes the a lady was sitting down and asked if she could help me. I told her that i had found this check so she she gets up from her chair and grabbed it out of my hands and walked away. She didn't even say a word. Nice friendly place i guess. Im glad where i bank they at least they smile and talk to you.

S K.

1/5

Staff members at this branch in Alexandria is extremely rude, cold-blooded and lack customer-service. One of the lady staff seems to be racist as she will stare at me in an ugly way as if I am an align. Staff members at St. Cloud are extremely nice and friendly but here at this branch, it looks like they don't want to move or help their customers. One out of Five stars is still too much rating. The reason I am banking with Affinity Plus is because of the staff members over at St. Cloud who really helped me a lot in my difficult times.

Gary B.

1/5

Had money deposited in my account that I didn't deposit. Called Affinity. They said they would see what the problem was. Never got back to me, the money was taken from account. Called them back and asked what is this? you take money from my account and don't tell me or thank me for finding your mistake. They said - sorry.
There also is problem with the app for depositing checks. It does not work half the time, and they know this.

Rebecca S.

1/5

This bank is filled with the most incompetent employees I have ever had to experience. Not even 2 months with them and more issues and problems then I ever expected out of a bank I heard such good things about. Employees that give out incorrect information to people, a complete lack of customer service. I am so disappointed. If you want a good credit union hit up Mid Minnesota out by Walmart.... Way better on so many levels.

Jordan H.

4/5

I've been a customer for years and always been happy with the service. Very friendly and helpful staff at this location. My only complaint is that they need more weekend and evening hours.

Martin K.

5/5

Pretty good, awesome app and online banking capabilities.

Scott W.

1/5

Treated like a second class citizen. Today. You've made your last dollar off me. Affinity use to be a bank that had great rates. Credit unions use to have good rates but now they are no better than any local bank.

Wendy H.

5/5

I am a fairly new customer at Affinity and have had exceptional customer service. They great you with a smile, very friendly and go above and beyond helping you with what you need.

Kevin M.

1/5

I found a personal check in a parking lot (over$600). It was endorsed and even had his bank account number on the back. I called the 1-800 number on the check and the lady on the phone was very professional and thanked me for being so honest and told me where the nearest Affinty bank was located. I drove there and waited few minutes the a lady was sitting down and asked if she could help me. I told her that i had found this check so she she gets up from her chair and grabbed it out of my hands and walked away. She didn't even say a word. Nice friendly place i guess. Im glad where i bank they at least they smile and talk to you.

S K.

1/5

Staff members at this branch in Alexandria is extremely rude, cold-blooded and lack customer-service. One of the lady staff seems to be racist as she will stare at me in an ugly way as if I am an align. Staff members at St. Cloud are extremely nice and friendly but here at this branch, it looks like they don't want to move or help their customers. One out of Five stars is still too much rating. The reason I am banking with Affinity Plus is because of the staff members over at St. Cloud who really helped me a lot in my difficult times.

Gary B.

1/5

Had money deposited in my account that I didn't deposit. Called Affinity. They said they would see what the problem was. Never got back to me, the money was taken from account. Called them back and asked what is this? you take money from my account and don't tell me or thank me for finding your mistake. They said - sorry.
There also is problem with the app for depositing checks. It does not work half the time, and they know this.