Amy Smith Gardner - State Farm Insurance Agent - Mountain Brook, Alabama

Laura Danner

These five stars are for an employee. I recently called State Farm for a Proof Of Insurance for an upcoming event to discover that our policy had been mistakenly cancelled. I'd like to thank Jamal Ware for his excellent help and communication skills in resolving a difficult and time sensitive issue. Jamal worked with me over the course of TWO WEEKS to determine the source of the error (State Farm software issue), keep pressure on the underwriters despite their unwillingness to correct this in a timely way, and finally arrange for reinstatement to correct this. State Farm, it was Jamal's patience that saw this completed. Thank you, Jamal!

Aaron Hinton

Amy and her team are awesome! My prior insurance company wanted to double my insurance when we added a new driver. Amy was able to match and beat the coverage and keep my current rate! On top of that they got me better protection and a lower rate in my home insurance. Very happy with her team and product and happy we made the switch!

Cassie B.

Here is my horror story: These people are not to be trusted with your insurance. They increase your payment without telling you, and then, worst of all, they will charge you when they shouldn't. I called and sent in all needed paperwork to cancel my insurance with this terrible company weeks ago and they still charged me for it, then said they wouldn't refund me until Amy could approve it, but guess what she's on vacation until Wednesday. So I waited until Wednesday and called over 5 times and was told each time "she will call you." She never did. So I called corporate, and guess what? The reason I got charged was because they never canceled the policy weeks ago! After further discussion with corporate, they informed me that the policy was canceled, but was canceled that day. So they only canceled because I kept calling instead of when I originally asked them to weeks prior.

TLDR: So basically I asked for my policy to be canceled, they never did, then the "only person who can cancel" (this is incorrect btw, you can call corporate and they will do it) LEFT on vacation with my policy still not canceled and then let them charge me! Then, wouldn't even consider giving me a refund because "only Amy can do that too". Then Amy never called me back with my money in her pockets. Unacceptable. To get anything resolved corporate had to get involved and my refund will be a check that I still haven't gotten.

DO NOT USE STATEFARM. Literally any other place is better. The company I swapped to is saving me hundreds of dollars and is very easy to work with.

I never leave reviews, but people need to be warned about this. I read through the other reviews and I'm not the only person they have done this to.

Jarred Twitty

Leslie is awesome! She’s so knowledgeable about everything that State Farm offers, and she made understanding our options a breeze! We couldn’t be happier with the service we’ve received!

Shaunte' B. (Shaunshalo)

Amy and Leslie are an absolute dream to work with. They are knowledgeable on everything insurance related and have not steered me in the wrong direction. I highly recommend Amy and Leslie to help with your insurance needs!

Beauseidon1

Shaelie earned everyone of these five stars with her patience, thoughtfulness, and professionalism. For a long time I wanted to insure my bicycle. With her help I was able to do so. She worked with me to find the right policy and informed me of all the documentation necessary to make it happen. She followed up with me just when I asked and never made me feel pressured, or hurried to complete the process. She has earned my respect, trust, and my business. If I were you, I would call her when you want something done right.

karen scott

Jamal Ware went above and beyond to take care of my problem. I was ready to cancel with state farm until he researched over a year back and took care of the problem.
Great service and great employee of State Farm

Taylor Jones

I never leave Google reviews, but I will make an exception for Jamal. He provided such excellent service and brightened up my day (and I've been having a pretty tough week). He even helped me with something I didn't even ask for but needed! I called up State Farm to report a scammer that had just called me trying to say they worked for State Farm (but they sounded nothing like my usual agent). Jamal helped me file a report with the number in a timely and friendly manner; and while this process was being completed I was talking to him about an issue I was having with Geico. I canceled my policy with Geico last year in June and thought I had also canceled my husband's policy with them at the same time. For the past year, I've been getting charged every month for an insurance that I was no longer using (because I switched to state farm). I didn't notice it until this month. Geico told me they could reimburse me for some of the money if I provided the right documents. Jamal took it upon himself to go ahead and prepare and email me the documents I needed to provide Geico to get reimbursed and I had no intention of asking him to do this but he went ahead and did it without me asking and I appreciate the consideration and kindness! Thank you so much Jamal!!! I appreciate you. You saved me so much time and stress by taking that initiative. It probably would have been another week before I would have gotten the documents myself and by then Geico probably would have already charged me another 200 dollars that I do not have to spend on insurance that I'm not using. Jamal was God sent. Amy, I don't know if you're reading this; but if you are, Jamal deserves a raise for his exceptional customer service. I will definitely be asking for him the next time I have to use your services if he's available. If you're looking to use the same agent everytime you call (like me), then I highly recommend considering Jamal.