Aperture Apartments - San Bruno, California

Zulsar B.

I have lived in two different apartments at Aperture, and it's by far the best managed complex I have experienced in the Bay Area over the years. Both Miguel, the previous manager, and Melanie, current manager, are highly professional, excel at their jobs, and genuinely care about their residents. They promptly address any issues, pay close attention to detail, and always go above and beyond. The entire process of moving between apartments and eventually moving out due to school enrollment has been completely seamless for me. Melanie has also always been wonderful to talk to and I'll really miss seeing her.

Maintenance has always been top notch as well. Carlos handles any repairs the same day, often within just a few minutes or hours of submitting a request, and everything is always taken care of promptly.

They also host a variety of resident events throughout the year, putting great care into organizing them and ensuring everyone has a wonderful time.

Aperture is also a fantastic place for families with kids from my experience. The location is super convenient, with numerous restaurants just outside, and San Bruno Park is within walking distance. The Le Petite Swim Center is only a few minutes walking distance away, and my kids loved going there.

The gym, common areas, and overall upkeep of the building are excellent too, and everything is always well-maintained and clean.

I highly recommend Aperture to anyone searching for a wonderful place to live.

T L.

It has been an incredible experience for my wife and I to live at the Aperture apartments. Personally, no residential building has ever paid such meticulous attention to each resident's wants and hospitality.

Melanie the business manager is extremely helpful, my move in was easy and seamless because of her. She has been diligent and super delightful to connect with during my time here.

Carlos the maintenance supervisor always go above and beyond whenever I submit a maintenance ticket in the portal and making sure they are handled quickly. I am blown away by his work ethics.

Also, shout-out to Miguel for always being enthusiastic and planning some of the best community gathering events!

Al

Both Carlos and Melanie are fantastic, making Aperture feel completely welcome and huge reason on why I decided to move forward with the lease! They both are responsive, friendly, and professional at addressing all questions/needs in a timely manner. Appreciate all that Aperture does and provides to make me truly feel at home!

Fiona W.

I lived in Aperture from 2020-2024 and living there was great but moving out is a fcking nightmare and the quality of management has went to shit because of over reliance on these start up ventures like Bilt and Roost.

The good:
-Maintenance requests - fixed quickly best guys
-Miguel - always responded, very nice
-Espresso & FloWater machines
-Quarterly community events - BBQs, giveaways

The bad:
-They make you sign up for BILT just to do electronic payments which is super annoying to have to sign up for a credit card just to pay rent electronically.
-They make you sign up for the worst site I've ever used Roost to get your security deposit back.
-Since Melanie took over, super nice and friendly but her lack of responding to anything I ask from her until I literally walk to her office and she gives a fake laugh like oopsie daisy I forgot to respond enrages me.

Moved out on November 5 and apparently the full months rent was taken out of my account by BILT instead of the prorated 5 days. Honestly kind of annoying but ok, so I reached out to Melanie and said hey got charged the full month rent and was informed that I'd need to make the payment to BILT and they'll send me a check back ASAP. Ok so move out happens then radio silence so I e-mailed Melanie about the ETA on my refund on November 13... no response great except now I can't just walk over to her office since I don't live there anymore... Fast forward to November 20 I finally get a notification from Roost giving me a breakdown of my Refund + Security Deposit - prorated amounts and utilities whatnot. I go on the site and it doesn't allow me to update my forwarding address like literally typing it into the form and it does NOTHING after clicking submit. Also, super annoying since I gave Melanie my forwarding address for this exact reason and tell me why the address was still the damn apartment. Then I e-mail Melanie again but there's no response per usual and so I'm like ok I'll just open a support ticket with Roost and today they respond (Nov 25) that they sent the check to the address (yes the apartment I moved out of) on Nov 20. I'm like are you jokinnngggggg?

Honestly, this was my favorite apartment to live in but the move out process that has dragged out for almost 3 weeks now (still ongoing) now prompted this review otherwise I would have kept my grievances to myself.

Athma

Lived here for a year. Absolutely wonderful place not a single negative comes to mind. Melanie at the office is amazing and very nice to talk to and super helpful. She always fixes the issues we have.
Only thing that can be improved is the rents can be lower.

Kalena M.

I recently had the pleasure of living at Aperture Apartments in San Bruno, and my experience was nothing short of exceptional. From the moment I moved in, I was impressed with the great amenities they offer. The fitness center, game center and communal spaces were always clean and well-maintained, making it a joy to use them.

The apartments themselves are top-notch, with modern finishes and spacious layouts. It truly felt like a home. What sets Aperture Apartments apart, though, is their outstanding service. Melanie, one of the office employees, was always incredibly helpful and accommodating. Her warm and friendly demeanor made any interaction a positive experience.

Oscar, the maintenance manager, also deserves special recognition. Whenever there was a maintenance request, he responded promptly and efficiently. His dedication to ensuring everything was in great working order was evident, and it made a significant difference in our overall satisfaction with the community.

In summary, Aperture Apartments offers a fantastic living experience in San Bruno. Great amenities, beautifully designed apartments, and a team that goes above and beyond to provide exceptional service. I highly recommend this community to anyone looking for a place to call home.

Minh T.

I have been living in Aperture for a couple months now and I want to give credit where credit is due. Living here has been extremely enjoyable due to the active and kind management team. I've mainly worked with Melanie and she has been an absolute joy to work with. She's always been responsive, warm, and proactive in helping us when we need it. I'm incredibly grateful for her outstanding service and the positive impact she has in our apartment.

Mat H.

Great, convenient location. Nice building and units and they really put effort into making it feel like a community. Office staff are helpful, especially Melanie who is professional, engaging, always willing to listen, and will do everything she can to help resolve problems.