Argent Credit Union - Midlothian, Virginia

Peter H.

I opened a loan at midlothian location a month ago. I asked when I opened it if it is possible to refinance the loan if I pay off a good amount to the principle and they said yes and no additional credit check is needed within 30 days. I went back with the money and asked to refinance it to get lower payment per month and they refused to do so claiming they misunderstood me at first and that their bank don't do refinancing at all. I am moving my loan another bank soon and will never use their services in the future.

Tameika H.

I'm a new Argent member since they merged with Partners Credit Union & my experience so far has been the worst. I was told I'd hear back within 48 hrs to resolve what should be a simple request to set up a transfer. I keep getting an error via the app & website; and almost a week later, I'm still waiting to hear back. It honestly makes me want to look for a completely new CU altogether. I never had customer service issues like this with Partners. To say its aggravating is an understatement.

Janet S.

I’ve never had an issue banking with argent until this past week, every time I’ve visited my local branch the ATM has been closed which is highly inconvenient for someone who works in the restaurant industry and needs to deposit cash almost nightly. I truly hope this issue will be resolved soon, or I may start looking for another bank that has more reliable ATMs.

Rebecca C.

The people inside the branch and really nice. The mobile deposit app is absolutely the worst app I've ever used for this purpose. Imagine you are trying to deposit a CLEARLY printed government check for property tax refund. It took 30 minutes. The app said the clearly printed amount of the check didn't match my entry. Then, the account holder's name doesn't match (it did, to the letter). Then it repeatedly complained that it couldn't detect all 4 corners when they were clearly visible in the photo. After about 20 retakes on different background in three different rooms, it accepts the front of the check. But it wasn't done!! Oh no. No, then it began rejecting the back of the check saying it wasn't signed. It was. I got a freaking jet black sharpie and went over my signature that had been in legible, plain black ballpoint pen. Oh joy! Finally it takes the signature! Do yourself a favor and don't even bother to use Argent's mobile deposit app. It's faster to drive to the branch.

Crystal H.

If you want an financial institution that actually cares about their members when in a tough spot, stay away from Argent, esp the one on Walmart Way. I have been with them for over two years, have two forms of lending, and never late on anything. My pup is having some medical issues so I was trying to get funds from a car I had with equity to help pay for it. I sold the car to Carmax, came in with the Carmax stub, and asked for as much as I could available. They said half in two days. I asked if I could at least get $1000 (not even a quarter of the check) to pay my vet bill the next day (even showed them the email for the appointment , AND the stub from Carmax). They said they couldn’t give me anything because I didn’t have higher balances (if I had larger balances I wouldn’t need funds available). They were closer than my primary bank and I was on my lunch break so I came there. I’ve worked in banking for 15 years. Both the big bank I worked at and especially the credit union I currently work for would release funds if they could verify the check. And trust me a CarMax check is easy to verify. And I was asked if I work in banking I should understand the check hold policy. I do, I understand that most credit unions are there to be there for their members. The check I bought in was rather large and trust I will not be keeping any of the funds at Argent after this. I also have a new car loan I was thinking of refinancing there since I had my other car… But nope!. Oh and I have a mortgage too….. Guess who wont be getting any of my future lending needs.

Skylyn F.

This location is great. Convent to where I live and the tellers are always great. I've been banking here for little over 6 years and I have never had an issue.
The savings accounts build interested, which is amazing.
Checking is completely free. However you must have a minimum balance of I believe 15.00
They have great rates on different loan products.
I would highly recommend banking with Argent!!

John M.

While this is only one of three credit unions I stopped at today to try and place a deposit into my Dominion Credit Union... they would not take checks for my children as they were considered 'third party'. Never mind that there are no other Moerner's in the state, and one was from my Dad (same last name by the way).
Asked the branch manager, he said no go...

Will make sure to not keep this place in mind in the future...

Jane B.

I have had great experiences with Argent at all the branches. I gave this review a 2 star rating because all I wanted to do was log into the on-line banking and I couldn't get past the "give a review" pop up. ARRRG for pesky pop-ups that won't let me get to my business when I want to do it