Bank of the James Business and Mortgage Banking - Promenade Park - Roanoke, Virginia

Bank of the James Business and Mortgage Banking – Promenade Park: A Comprehensive Overview

For individuals and businesses seeking a reliable and customer-centric banking experience in Roanoke, Virginia, the Bank of the James Business and Mortgage Banking branch located at 3562 Electric Rd, Roanoke, VA 24018, presents a compelling option. This establishment, easily accessible via 09892026, offers a suite of financial services tailored to both personal and commercial needs, complemented by a commitment to accessibility and exceptional service. The Bank of the James’ Roanoke branch is strategically positioned within the Promenade Park area, making it a convenient choice for residents and local businesses alike. The website, bankofthejames.bank, provides detailed information on all services and resources.

Specialties and Services

The Bank of the James specializes in Bank services, with a particular focus on business banking and mortgage lending. They provide a range of products including:

• Business Checking and Savings Accounts: Designed to meet the diverse financial needs of businesses of all sizes.
• Commercial Loans: Offering financing solutions for equipment purchases, expansion, and working capital.
• Mortgage Lending: Providing competitive mortgage rates and personalized guidance to help customers achieve their homeownership goals.
• Treasury Management Services: Streamlining cash management processes for businesses.
• Personal Banking Services: While focused on business and mortgage, they also offer standard personal banking services.

It’s evident from initial interactions that the bank prioritizes building strong relationships with its clientele. The level of dedication displayed by staff, like Angie, creates an atmosphere of trust and support.

Location and Accessibility

The address is 3562 Electric Rd, Roanoke, VA 24018. The branch's location within Promenade Park provides a convenient setting for clients. Furthermore, the facility is designed with accessibility in mind, featuring a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that individuals with mobility challenges can easily access the services offered. This commitment to inclusivity underscores the bank's dedication to serving the entire community.

Customer Feedback and Reputation

The Bank of the James Business and Mortgage Banking – Promenade Park branch consistently receives positive feedback from its customers. Currently, the company boasts 13 reviews on Google My Business, all averaging a remarkable 5 out of 5 stars. These reviews consistently highlight the staff’s professionalism, knowledge, and commitment to providing exceptional service. One particular comment emphasizes the welcoming atmosphere and the dedication of employees like Angie, who goes above and beyond to assist customers, even hosting ‘bring your dog to work day’ events – a testament to the bank’s positive corporate culture. The combination of a beautiful facility and dedicated staff clearly contributes to the high level of customer satisfaction.

Additional Points of Interest

Beyond its core services and accessibility features, the Bank of the James’ Roanoke branch demonstrates a commitment to community engagement. The branch’s physical space itself is a notable feature, contributing to a positive customer experience. The bank’s focus on employee well-being, exemplified by initiatives like ‘bring your dog to work day,’ further reinforces its values. This dedication to creating a supportive and engaging work environment ultimately translates into a superior customer experience.

In conclusion, the Bank of the James Business and Mortgage Banking – Promenade Park branch stands out as a reliable and customer-focused financial institution in Roanoke. Its combination of specialized services, convenient location, accessibility features, and positive customer feedback makes it a strong choice for individuals and businesses seeking a trustworthy banking partner. The emphasis on personalized service and community engagement further solidifies its reputation as a valuable asset to the local economy.

👍 Reviews of Bank of the James Business and Mortgage Banking - Promenade Park

Kathryn W.

5/5

First off, the bank itself is gorgeous, but the best part is it's employees. I always love dealing with Angie. She is so knowledgeable and really goes above and beyond every time. I mean, they give their employees a "bring your dog to work day" is there ANYTHING else that you need to know? Yeah, didn't think so.

Chris F.

5/5

From first to last, Brad made the lending process incredibly smooth. He was knowledgeable, responsive, and altogether a pleasure to work with. A friend who had previously worked with Brad recommended him to us, and we're glad she did--just as we'd be glad to recommend Brad to anyone looking for a mortgage.

Matthew B.

5/5

Have had a great experience anytime I have worked with KYLIE HARVELL. She is very personable, honest, and helpful. I would recommend using her for any of your home loan needs. New purchase, refinance, or anything else just give her a call!

Sara R.

5/5

One of the best kept jewel in the banking industry. I needed banking, mortgage, loan and retirement services. Each and every need that I mentioned was taken care off very well in a very professional manner. They went up and beyond to take care of each and every need very person ably. I could not thank them enough for all their help that they do in very timely manner.

Santosh R.

5/5

The Staff is extremely helpful and go beyond to get things done the right way!. They offer the best interest and mortgage rates in town. Highly recommend the BOTJ Roanoke team ..

Kelsey I.

5/5

Fantastic bank and great service. The staff are always so prompt and helpful, and a shout out to Stephanie in particular who always greets us on arrival, and helps get our banking on track. Thanks everyone!

Ruth C.

5/5

So glad that we moved our accounts to Bank of the James. Staff is not only very friendly, but also knowledgeable and helpful.

Jill C.

5/5

Brad Harris gave me excellent service. Thanks, Brad!